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Thread: Sapphire HD 6850 - no video signal on first PCI-E slot

  1. #1
    draghi is offline Junior Member
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    Default Sapphire HD 6850 - no video signal on first PCI-E slot

    Hello,

    I have the following configuration:
    CPU - Intel I5 2500k running at 3,3 GHz
    MB - Asrock Z68 Extreme4 Gen3
    RAM - 2X4 GB DDR3 Kingston RAM @ 1600MHz
    Video - Sapphire Radeon HD6850 1GB
    HDD - Seagate Barracuda XT 2TB
    Power Supply - Chieftec 550W 80+
    Monitor: Belinea Oplay! 24"
    OS: Windows 7 x64

    The problem is with the video card signal. In the MotherBoard's manual states that if you use only one video card it is recommended that you put it on the first PCIE slot (named PCIE2). If I put this card in PCIE2 I don't have any signal at the monitor. The systems boots OK but it is uses the onboard graphics. I've tried everything in BIOS, I set priority to PCI Express, I've played with onboard video settings Enable/Disable ..... No luck.
    Then I've moved the card to the second PCIE slot (named PCIE4). The system boots and everything seems to be OK, but the video card is running at half of PCIE bus speed. Every diagnostic program (GPU-Z, AIDA, Sisoft Sandra) shows that the card is on a PCI Express X16 but is running at X8. I know that for this videocard X8 is more than sufficient, but still ....

    I've flashed the MoBo with the latest Beta BIOS - version L1.15a but still no luck of making this video card working on first PCIE slot!

    Any new ideas for using the first PCIE slot? I'm sure that the problem is BIOS related.
    Thanks in advance!

  2. #2
    draghi is offline Junior Member
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    Default Re: Sapphire HD 6850 - no video signal on first PCI-E slot

    Common, 200+ views and no new ideas?
    Asrock TSD forum members please help!

  3. #3
    profJim's Avatar
    profJim is online now Chief Munchkin + moderator
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    Default Re: Sapphire HD 6850 - no video signal on first PCI-E slot

    Send a PM to ASRock TSD - Emily, include a link to this thread, and ask for her help.
    Hopefully they have a beta bios that you can try.
    This seems to be a recurring issue with some ASRock motherboard models with some video cards.
    Q9650 @ 4.10GHz [9x456MHz]
    P35-DS4 [rev: 2.0] ~ Bios: F14
    4x2GB OCZ Reaper PC2-8500 1094MHz @5-5-5-15
    MSI N460GTX Hawk Talon Attack (1GB) video card <---- SLI ---->
    Seasonic SS-660XP2 80 Plus Platinum psu (660w)
    WD Caviar Black WD6401AALS 640GB (data)
    Samsung 840 Pro 256GB SSD (boot)
    SLI @ 16/4 works when running HyperSLI
    Cooler Master 120XL Seidon push/pull AIO cpu water cooling
    Cooler Master HAF XB computer case (RC-902XB-KKN1)
    Asus VH242H 24" monitor [1920x1080]
    MSI N460GTX Hawk (1GB) video card
    Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium
    HT|Omega Claro plus+ sound card
    CyberPower CP1500PFCLCD UPS
    E6300 (R0) @ 3.504GHz [8x438MHz] ~~ P35-DS3L [rev: 1.0] ~ Bios: F9 ~~ 4x2GB Kingston HyperX T1 PC2-8500, 876MHz @4-4-4-10
    Seasonic X650 80+ gold psu (650w) ~~ Xigmatek Balder HDT 1283 cpu cooler ~~ Cooler Master CM 690 case (RC-690-KKN1-GP)
    Samsung 830 128GB SSD MZ-7PC128B/WW (boot) ~~ WD Caviar Black WD6401AALS 640GB (data) ~~ ZM-MFC2 fan controller
    HT|Omega Striker 7.1 sound card ~~ Asus VH242H monitor [1920x1080] ~~ Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium ~~ CyberPower CP1500PFCLCD U.P.S
    .


  4. #4
    draghi is offline Junior Member
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    Default Re: Sapphire HD 6850 - no video signal on first PCI-E slot

    Thanks for suggestion, but if you look in Members List you'll see that the user Asrock TSD - Emily is no longer a memeber of this forum! Am I wrong?

  5. #5
    profJim's Avatar
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    Default Re: Sapphire HD 6850 - no video signal on first PCI-E slot

    Try sending a PM to ASRock TSD - Sean C.
    As far as I know, Emily was the person handling all tech support for ASRock.
    I don't know if Sean receives or reviews private messages.
    I'll contact forum admin and see if they can help.
    Be patient while we find out.
    In the meantime, try: ASRock > Support Request Form.
    Q9650 @ 4.10GHz [9x456MHz]
    P35-DS4 [rev: 2.0] ~ Bios: F14
    4x2GB OCZ Reaper PC2-8500 1094MHz @5-5-5-15
    MSI N460GTX Hawk Talon Attack (1GB) video card <---- SLI ---->
    Seasonic SS-660XP2 80 Plus Platinum psu (660w)
    WD Caviar Black WD6401AALS 640GB (data)
    Samsung 840 Pro 256GB SSD (boot)
    SLI @ 16/4 works when running HyperSLI
    Cooler Master 120XL Seidon push/pull AIO cpu water cooling
    Cooler Master HAF XB computer case (RC-902XB-KKN1)
    Asus VH242H 24" monitor [1920x1080]
    MSI N460GTX Hawk (1GB) video card
    Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium
    HT|Omega Claro plus+ sound card
    CyberPower CP1500PFCLCD UPS
    E6300 (R0) @ 3.504GHz [8x438MHz] ~~ P35-DS3L [rev: 1.0] ~ Bios: F9 ~~ 4x2GB Kingston HyperX T1 PC2-8500, 876MHz @4-4-4-10
    Seasonic X650 80+ gold psu (650w) ~~ Xigmatek Balder HDT 1283 cpu cooler ~~ Cooler Master CM 690 case (RC-690-KKN1-GP)
    Samsung 830 128GB SSD MZ-7PC128B/WW (boot) ~~ WD Caviar Black WD6401AALS 640GB (data) ~~ ZM-MFC2 fan controller
    HT|Omega Striker 7.1 sound card ~~ Asus VH242H monitor [1920x1080] ~~ Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium ~~ CyberPower CP1500PFCLCD U.P.S
    .


  6. #6
    boondocks's Avatar
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    Default Re: Sapphire HD 6850 - no video signal on first PCI-E slot

    profJim, let us know what you find out. I've got a couple PM's out to TSD-Emily myself but if she's not around.......
    Z97X-UD5H /4790K/F9 mod BIOS/4.8@1.38 4x4GB Kingston Genesis KHX24C11X3K4/16X 2400 RAM 11-13-13-30
    Case Labs SM8 w/dual pedestals / Custom water w/ acrylic pipe / Light box
    PowerColor AX7950 2DHV4 x2 w/EK blocks Samsung 840 Pro 256GBx1 / 128GBx1 SSD's | 3 HDD's / DVD burner
    Dual Aquaero 5 Pro controllers for pumps & fans / FC9 for led's only 2xD5 pwm w/Bitspower tops - MCP35x2 - 4x480 rads/1x240 rad/AP15 fans / EK supremcy
    Seasonic Platinum 1000w custom fabbed/sleeved psu wiring by me
    backup rig: Z87-UD5H/4770K delidded /4.8@1.32/
    G Skill F3-2400C10D-8GZH/AX7950 2DH4/Custom water/NZXT Switch 810 http://valid.canardpc.com/1kcksx
    Wifes: Z77-UD5H / 3770K / Kingston HyperX RAM
    HTPC: Z68 Pro3 M / 2105

  7. #7
    Lsdmeasap's Avatar
    Lsdmeasap is offline GIGABYTE Guru
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    Default Re: Sapphire HD 6850 - no video signal on first PCI-E slot

    Emily is still a member, and as far as I know she's still around to help Asrock users.
    View Profile: ASRock TSD - Emily - TweakTown Forums

    She was here three days ago, so last Thursday or Friday, so it does appear that she's still active here and I haven't heard otherwise. Hopefully she will get back to you guys in the next day or so!

  8. #8
    kick's Avatar
    kick is offline Senior Member
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    Default Re: Sapphire HD 6850 - no video signal on first PCI-E slot

    Sean C was a very short term member. Emily Im not sure.

    Your gx card recognition problem, has more often than not, in the past been solved by reseating it a lot.

    Turning on the monitor first before the pc and waiting till the no signal received shows then booting up the pc,
    ,hot rebooting,hitting the cmos reset mid post, varying the connection to the monitor from the gx card, 2nd dvi if there is one etc.
    and variations on the above.
    Current Systems:

    Asrock p67 Extreme6.............. Gigabyte EP-45 UD3 ...................... Gigabyte 73 PVM S2
    Intel i5 2500k 4.8ghz................ Intel Q8400 3.8ghz......................... Intel D820 2.8ghz
    Zalman 10x cooler.................... Coolermaster V8............................ HP cooler
    8GB Gskill ripjaw ddr3.............. 4GB Gskill PI ddr2.......................... 4GB samsung ddr2
    60GB ssd/500GB HDD .............. WD 1TB hdd.................................... Seagate 160GB hdd
    GTX 460 1GB x2 SLI ................. Msi 9600GT 512MB(died) ........... Onboard gx
    Win7 64 ,750w psu(ocz)............ Win7 64 ,520w psu,seasonic...... Win XP pro ,400w psu

    HEC 6A34 case . ....................... Jeantec R2 case............................ Packard Bell case

    hoping to upgrade to http://www.thinkgeek.com/stuff/41/habicase.shtml
    http://www.flixya.com/video/140325/Animal-launching

  9. #9
    draghi is offline Junior Member
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    Default Re: Sapphire HD 6850 - no video signal on first PCI-E slot

    @kick

    I've done almost everything (I think!). I've changed connections to video card DVI1, DVI2, HDMI, VGA adapter - no luck. When the card is in the first PCIE slot the PC always boots with the onboard video. I've reset the BIOS, I removed the battery, I've load the BIOS defaults and so on. I even played with some voltages (increased them) but I cannot receive video signal on first PCIE slot.
    If I enter in Windows with the onboard video card and the Sapphire card is in first PCIE slot, I don't see the PCIE card in Device Manager. The only way I can make this Radeon Card working is to put it in the second PCIE slot but then it runs at half PCIE bus speed! I didn't tried the 3rd PCIE slot because I have the PSU under it and I have no space to put the Sapphire card in it.

    What means "hot rebooting" and "hitting the cmos reset mid post"?

  10. #10
    boondocks's Avatar
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    Default Re: Sapphire HD 6850 - no video signal on first PCI-E slot

    You can try putting in a support ticket....although I have 2 in and never heard a word from Asrock. Never heard from TSD Emily, either, but maybe you'll get lucky. I've tried joining their other forum with no success, either.
    Are you running the latest AMD drivers? I have 2 of these cards running on Gigabyte mobo's and never had a problem.
    Running the latest drivers on my 6450 as well on the Asrock mobo, no problems so far.
    Z97X-UD5H /4790K/F9 mod BIOS/4.8@1.38 4x4GB Kingston Genesis KHX24C11X3K4/16X 2400 RAM 11-13-13-30
    Case Labs SM8 w/dual pedestals / Custom water w/ acrylic pipe / Light box
    PowerColor AX7950 2DHV4 x2 w/EK blocks Samsung 840 Pro 256GBx1 / 128GBx1 SSD's | 3 HDD's / DVD burner
    Dual Aquaero 5 Pro controllers for pumps & fans / FC9 for led's only 2xD5 pwm w/Bitspower tops - MCP35x2 - 4x480 rads/1x240 rad/AP15 fans / EK supremcy
    Seasonic Platinum 1000w custom fabbed/sleeved psu wiring by me
    backup rig: Z87-UD5H/4770K delidded /4.8@1.32/
    G Skill F3-2400C10D-8GZH/AX7950 2DH4/Custom water/NZXT Switch 810 http://valid.canardpc.com/1kcksx
    Wifes: Z77-UD5H / 3770K / Kingston HyperX RAM
    HTPC: Z68 Pro3 M / 2105

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