Re: Newegg Return of Asrock Z77 Pro 4
I had the same issue with an Newegg RMA of an Extreme3 X79 for a DIMM slot issue. Now I have built dozens of puters over the years and
Newegg treated me like an idiot. When I got the board back , the CPU pins looked like someone took a screw driver to it. No thermal paste that I could see.
The message reads.....
"Unfortunately, the below item(s) was physically damaged and beyond the applicable Newegg.com warranty coverage as indicated in our Standard Warranty Policy. Motherboard was received with apparent end-user caused physical damage to CPU socket contact pins.
There are traces of thermal paste on the CPU socket and several pins have been bent backwards beyond repair. Motherboard is also missing the I/O Shield.
Items received with physical damage cannot be processed by Newegg and voids our return policy. End-user would need to contact the product manufacture for direct support.
RMA denied, return to customer. "
This is the same response several other people got that I read in Newegg's forums.Like a form letter.
Really pisses me off. I am tempted to boycott Newegg from now on and am deciding what coarse of
action I am going to take.
Asrock Extreme6/GB w/ Intel email@example.com
16 GB Gskill RipjawsZ 2100 mhz
Plextor 120 GB SSD/ WD 300 GB HDD
2x EVGA GTX 550ti's in SLI
Corsair H100 in a Rosewill Thor 2 case.
Rosewill 1000w PSU