ASRock N68C-S UCC RAM problems

[Dal Gibson]

I wonder if any of you clever pc wizards can help me?......I am having trouble with my 'memory'.....now what was I saying?

I currently have an ASRock N68C-S UCC working pc but wanted to up the RAM from 4GB to 8GB. I read through all the specs and tech stuff and purchased 2 x Kingston 4GB sticks to upgrade with. (the part number of the Kingston RAM is off the RAM upgrade compatibly chart off their website, so I am sure I have the correct modules).
When I exchanged the modules over, I removed the power plug from the socket & touched the casing 1st, prior to touching and changing anything over. When I tried to re-boot after putting the new 2 x 4GB modules in, the pc would not boot at all. I have since repeated the procedure and put my original modules back in and all works fine as before. I followed the procedure again and tried one new module into slot 1 1st and tried to re-boot= nothing. repeating procedure again I tried the same module in slot 2=nothing again. I repeated all of this for the 2nd module=nothing at all. I put my original modules back in and am running off them now.
The replacement Kingston modules are the correct spec and part number off the compatibly list and I am not trying to put them into the DDR3 slots either.

Any ideas what I may be doing wrong or anything in addition I should be trying?

I hope someone can point me in the right direction....or tell me to stop being a doofuss and do the 'obvious thing' staring me in the face!
: )

regards and thanks for looking

Dal


(Please see Sandra report below for my current pc specs)


Processor
Model : AMD Athlon(tm) II X4 635 Processor
Speed : 3GHz
Cores per Processor : 4 Unit(s)
Threads per Core : 1 Unit(s)
Type : Quad-Core
Integrated Data Cache : 4x 64kB, Synchronous, Write-Back, 2-way, Exclusive, 64 byte line size
L2 On-board Cache : 4x 512kB, ECC, Synchronous, Write-Back, 16-way, Exclusive, 64 byte line size

Computer
Mainboard : ASRock N68C-S UCC
BIOS : AMI P1.00 03/04/2010
Bus(es) : X-Bus PCI PCIe IMB USB i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 3.5GB DIMM DDR2

Chipset
Model : AMD F10h Athlon 64/Opteron/Sempron HT Hub
Front Side Bus Speed : 2x 1GHz (2GHz)
Total Memory : 4GB DIMM DDR2
Channels : 2
Memory Bus Speed : 2x 268MHz (536MHz)

Memory Module(s)
Memory Module : Corsair CM2X2048-6400C5 2GB DIMM DDR2 PC2-6400U DDR2-800 (5-5-5-18 3-22-6-3)
Memory Module : Corsair CM2X2048-6400C5 2GB DIMM DDR2 PC2-6400U DDR2-800 (5-5-5-18 3-22-6-3)

Video System
Video Adapter : ATI Radeon HD 4300/4500 Series (SM4.1 600MHz, 512MB DDR3 2x400MHz, PCIe 2.00 x16)

Graphics Processor

Storage Devices
Seagate ST3250318AS (250GB, SATA300, 3.5", 7200rpm, NCQ, 8MB Cache) : 233GB (C:)
MAXTOR STM3250820AS (250GB, SATA300, 3.5", NCQ, 8MB Cache) : 233GB (E:)
BUFFALO External HDD 500.1GB (USB) : 466GB (G:)
TSSTcorpCD-R/RW TS-H292A (ATA33, CD-RW, 2MB Cache) : N/A (D:)
_NEC DVD_RW ND-3500AG (ATA33, DVD+-RW, CD-RW, 2MB Cache) : N/A (F:)

Logical Storage Devices
System Reserved : 100MB (NTFS)
Sata Drive (E:) : 233GB (NTFS) @ MAXTOR STM3250820AS (250GB, SATA300, 3.5", NCQ, 8MB Cache)
XT HD (G:) : 466GB (NTFS) @ BUFFALO External HDD 500.1GB (USB)
Hard Disk (C:) : 233GB (NTFS) @ Seagate ST3250318AS (250GB, SATA300, 3.5", 7200rpm, NCQ, 8MB Cache)
Optical Drive (D:) : N/A @ TSSTcorpCD-R/RW TS-H292A (ATA33, CD-RW, 2MB Cache)
Optical Drive (F:) : N/A @ _NEC DVD_RW ND-3500AG (ATA33, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : ASRock MCP61 LPC Bridge
LPC Legacy Controller 1 : T0 B0-73
Audio Device : ASRock MCP61 High Definition Audio
Audio Codec : VIA VT1708B/1702S/1708S HD audio codec
Audio Device : ASUS RV730XT Audio device [Radeon HD 4670]
Audio Codec : ATI (AMD) HDMI Audio
Serial Port(s) : 1
Parallel Port(s) : 1
Disk Controller : ASRock 939NF6G-VSTA Board
Disk Controller : ASRock 939NF6G-VSTA Board
Disk Controller : ASRock 939NF6G-VSTA Board
USB Controller 1 : ASRock 939NF6G-VSTA Board
USB Controller 2 : ASRock 939NF6G-VSTA Board
SMBus/i2c Controller 1 : nVidia MCP5+ SMBus 1
SMBus/i2c Controller 2 : nVidia MCP5+ SMBus 2

Printers and Faxes
Printer : Send To Microsoft OneNote Driver (300x300, Colour)
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : NVIDIA nForce 10/100 Mbps Ethernet
Network Adapter : Bluetooth Device (Personal Area Network) #7
Wireless Adapter 1 : NETGEAR WG111v3 Wireless-G USB Adapter (802.11g (ERP), 54Mbps)

Power Management
Mains (AC) Line Status : On-Line

Operating System
Windows System : Microsoft Windows 7 Home 6.01.7601 (Service Pack 1)
Platform Compliance : x86

Windows Experience Index
Current System : 3.6

[profJim]

With the old memory installed, go into the bios and set the memory voltage and timings to the values printed on the sticker for your new memory.
There may be some other bios settings that need to be set to AUTO or manually set.
Try booting with only one memory module until your system boots.

From your user manual:
Please make sure to disconnect power supply before adding or removing DIMMs or the system components.

[Dal Gibson]

Hello Prof Jim,
Yeah...have already tried all that. The spec and speed etc for the new modules is the same as the current ones.and have already tried installing 1 new module at a time and in both sockets with both modules to make sure they are working etc. I know the board is fine as it is currently running fine with the original modules.
anymore ideas or suggestions?
ta
Dal
: )

With the old memory installed, go into the bios and set the memory voltage and timings to the values printed on the sticker for your new memory.
There may be some other bios settings that need to be set to AUTO or manually set.
Try booting with only one memory module until your system boots.

From your user manual:
Please make sure to disconnect power supply before adding or removing DIMMs or the system components.