How do I get my motherboard serviced under warranty?

[rverma3]

Hi all.

I want to know how I can make a warranty claim on my board.

I purchased a Z77 Extreme4 from Newegg 3 months ago. It has stopped working properly and I wish to get it serviced under the warranty.


The Asrock website seems to indicate that I have to go directly through Newegg to get it serviced ( ASRock > Support > Repair / RMA ). However, I contacted Newegg and they told me to contact Asrock directly to get it serviced.

Can someone please tell me which party I should go to to get my motherboard serviced under warranty, and how to contact them with the request?

Thanks

[- wardog -]

You should call ASRock at 1-909-590-8308 and request warranty service.

[parsec]

To bad about your board. I'd be interested in how ASRock responded to your request, how it was handled, and your opinion of their service.

[ASRock TSD - Emily]

Dear rverma3,

Please kindly refer to below information to contact our US branch for assistance.
ASRock America, Inc.
13848 Magnolia Ave, Chino, CA91710
U.S.A.
Phone: +1-909-590-8308
Fax: +1-909-590-1026
e-mail: tsd@asrockamerica.com

Sorry for the inconvenience.

Thanks!

Have a nice day
ASRock TSD
Emily