Access Violation at Address 00433D27 ?

[johnmw1]

Hi,

I have just built a new PC and installed W8 64 bit (unfortunately), but when I then load my MB installation disc I get the error message "Access Violation at Address 00433D27 in module "ASRSetup.exe" Read of address 00000008"

No idea what that means but bottom line is I can't install drivers or utilities etc. I can download them individually from Asrock but to be honest I'm not too sure as to what is relevant to me? Is there another link somewhere that I can download from which includes everything?

Not sure if it shows in my signature or not as this is a first post for me, but my rig is a B75 Pro3-M bios P1.50 with 8GB of ram, i3 3240 CPU, on-board graphics, Intel 520 SSD 120GB, Seagate Barracuda 1TB, Sound Blaster Audigy Value, and TP-Link TL-WN951N network card.

Having said I can download the drivers individually is not quite accurate as I'm having major issues with W8 freezing constantly and it will not allow me to download windows updates or anything else for that matter without the constant reboots, I have not even been able to complete full installation yet.

Help would me much appreciated.

Cheers,
John

[- wardog -]

Honestly, my guess is the Support CD you have probably doesn't contain ANY Win8 drivers and or utilities for your board. Most likely, 99.9999% sure anyway, the CD was pressed way before Win8 was released. Thus, useless for a Win8 install. Set it aside or back in the box and download the needed files from the ASRock site.

And why you're doing Windows Update w/o having the mb drivers successfully installed is beyond me.

Secondly, I'd pull the Audigy and TP-Link NIC until you get the req'd mb drivers successfully installed.

At this point IMHO a new Win8 install from scratch is likely in order.

[johnmw1]

Honestly, my guess is the Support CD you have probably doesn't contain ANY Win8 drivers and or utilities for your board. Most likely, 99.9999% sure anyway, the CD was pressed way before Win8 was released. Thus, useless for a Win8 install. Set it aside or back in the box and download the needed files from the ASRock site.

And why you're doing Windows Update w/o having the mb drivers successfully installed is beyond me.

Secondly, I'd pull the Audigy and TP-Link NIC until you get the req'd mb drivers successfully installed.

At this point IMHO a new Win8 install from scratch is likely in order.

Hi Wardog,

Thanks for the reply. YES I will pull those 2 cards from the system immediately. Oh ok, that makes sense about the W8 drivers! As to me doing a windows update before having the mb drivers first is out of desperation I'm afraid, plus I'm old and I don't know what I'm doing anymore. I have been working on this for a couple of days and still no closer to finishing installation.

As I said, I have no idea which drivers I specifically need for my setup, and because I will have to download from another PC do I have to unzip them first to a USB stick to then load them on the new PC? Sorry I'm really struggling with this and the silly questions I'm asking.

Cheers,
John

[- wardog -]

No problem. BTW, Hello and Welcome.

Let me bugger a person or two here via PM and get you some help with just which drivers you'll need. I'm AMD through and through so of no help there, sorry.

[johnmw1]

No problem. BTW, Hello and Welcome.

Let me bugger a person or two here via PM and get you some help with just which drivers you'll need. I'm AMD through and through so of no help there, sorry.

Thanks Wardog for the welcome and the help. Wished I had gone the W7 route now.

Cheers,
John

[profJim]

Parsec is as close to an ASRock/Intel guru as you can get in the forum, but I can help get you started.
Win8 will probably be more a challenge than a win7 install, but we should be able to get you through the install.

You are good to go with your P1.50 bios, as the ASRock cpu support list requires at least P1.30 or P1.40 depending on which stepping your i3-3240 cpu has.
Don't use your ASRock win7 install DVD.
You need to download the win8 drivers and utilities from ASRock > B75 Pro3-M Windows 8 64bit Downloads

Disconnect all unneeded hardware before installing win8, including your Seagate hard drive and the Sound Blaster sound card.
Make sure that your usb keyboard and/or mouse is connected using a usb 2.0 port, not a usb 3.0 port.

Check your motherboard user manual and see if they recommend going into the bios to first load a specific bios default setting before you start the windows installation. Remember, when all else fails RTFM

It will be best if you wait for Parsec to advise you, but there is an important stability test you can do right now.
Download Memtest86+ (freeware) and burn it to an optical disk or usb which will be bootable. The downloads are near the middle of the web page.
Boot your system with Memtest86+ and let it run the default test loop (tests 1 - 8) and let it run and repeat the test loops until Parsec joins us. If there are any errors, take a picture of the screen and post the screen-shot so that we can see the error details. Each test loop will probably take about 40 - 60 minutes. If there are no errors by the end of 2 or 3 test loops, re-boot your system and install win8.

With a brand new system build, I always run Memtest86+ for several test loops to ensure that the system is reasonably stable.
Parsec can best advise you on which drivers and utilities you should install and in which order.
Any questions?

[johnmw1]

Parsec is as close to an ASRock/Intel guru as you can get in the forum, but I can help get you started.
Win8 will probably be more a challenge than a win7 install, but we should be able to get you through the install.

Hi Jim,
Many thanks for the reply and you have mentioned a few interesting points which I may not have been aware of.

You are good to go with your P1.50 bios, as the ASRock cpu support list requires at least P1.30 or P1.40 depending on which stepping your i3-3240 cpu has.

Well that's one thing Iv'e got going for me then.

Don't use your ASRock win7 install DVD.
You need to download the win8 drivers and utilities from ASRock > B75 Pro3-M Windows 8 64bit Downloads

Won't do as it doesn't work anyway, but I would have thought they would have more up to date discs than what came with the MB, I guess it depends on when it was manufactured? Yes have gone to that link and started downloading, unzipping and transfering to my USB stick, I'm just doing the ones I think that are relevant at this point in time. But one of the issues so far has been that W8 freezes continually and does not allow me to even up date these drivers.

Disconnect all unneeded hardware before installing win8, including your Seagate hard drive and the Sound Blaster sound card.
Make sure that your usb keyboard and/or mouse is connected using a usb 2.0 port, not a usb 3.0 port.

Interesting, I had no idea about USB 2.0 / 3.0 and from memory I think the mouse was plugged into USB 3.0.

Check your motherboard user manual and see if they recommend going into the bios to first load a specific bios default setting before you start the windows installation. Remember, when all else fails RTFM

This is all I could find in the manual.........
"To install the drivers to your system, please insert the support CD to your optical drive first. Then, the drivers compatible to your system can be auto-detected and listed on the support CD driver page. Please follow the order from top to bottom to install those required drivers. Therefore, the drivers you install can work properly."

It will be best if you wait for Parsec to advise you, but there is an important stability test you can do right now.
Download Memtest86+ (freeware) and burn it to an optical disk or usb which will be bootable. The downloads are near the middle of the web page.
Boot your system with Memtest86+ and let it run the default test loop (tests 1 - 8) and let it run and repeat the test loops until Parsec joins us. If there are any errors, take a picture of the screen and post the screen-shot so that we can see the error details. Each test loop will probably take about 40 - 60 minutes. If there are no errors by the end of 2 or 3 test loops, re-boot your system and install win8.

Will give it a run as I already have that burnt to disc, hopefully it will all be good.

With a brand new system build, I always run Memtest86+ for several test loops to ensure that the system is reasonably stable.
Parsec can best advise you on which drivers and utilities you should install and in which order.
Any questions?

This is my first new build for at least 10 years so things have changed a tad in that time, and going from XP to 8 seemed the logical step. I ran W8 consumer preview on this old pc without a hitch so thought doing an new build would be a breeze, how wrong I was.

Again thanks for the support and I look forward to Parsec's input.

Cheers,
John

[profJim]

You're welcome.
I went through major o/s shock when i went from win2K to win 7 on my P35 system without any preview.
Hopefully your memory will test out OK and that eliminates one possible issue.
As Wardog said, your ASRock win7 drivers/utilities DVD probably barfed on your win8 install.
I'm betting that individually installing the win8 drivers and software will be relatively painless.
If there are any problems, we will blame Parsec.

Welcome to the forum.

[johnmw1]

If there are any problems, we will blame Parsec.

Welcome to the forum.

Thanks Jim.

Just an update, I'm soon to finish downloading all the different drivers and utilities except for a couple which going by the minimalistic explanations I don't think I require.

Cheers,
John

[parsec]

If there are any problems, we will blame Parsec.

Be my guest, it is fashionable to hate on me at times...

Prof Jim, thanks for referring to me as a guru, I'm not sure if I qualify as even a gu.

wardog is correct about the Windows 8 drivers not being on the CD. Another problem is Microsoft did not provide any kind of tool to check a PC for compatibility with Windows 8. I know you are doing a new install, but we would also have knowledge from users that ran the tool, for example that MS provided for Windows 7. So to be able to get every last driver for Win 8 perfect on the first try is not something you should expect, could happen but NO guarantees.

I assume the hardware in the list is correct. Any special things, features you want to use? Have you been into the UEFI/BIOS yet? Using default values? The UEFI is just a fancy BIOS, do not fear it. Do not ignore it. You will need to use it at times, if only to check or set the boot order, and mainly disabling unwanted features and hardware. Do not change main settings you don't understand.

Be sure the SATA mode for the main Intel SATA chip is AHCI. DO NOT USE the ASMedia SATA chip or ports for the OS drive, check the manual for their locations, VERY important to get that correct. Use the Intel SATA 6Gb/s port for your 520. NO IDE MODE!! Don't be a Luddite!!

I don't know what the TP-Link TL-WN951N network card will be used for, does your ISP require it, or are you not using the onboard LAN chip?

Everything I'm listing is from your boards Windows 8 64 bit Download page: ASRock > B75 Pro3

You only need to unzip files that end in ".zip". Then copy them to the USB stick. You will not be manually copying drivers anywhere, just run these installer programs and sit back and watch that all is well. I also suggest not running them from the USB stick. Copy them to the OS drive first. Only use the USB 2.0 ports at first, on the rear I/O panel.

When you install Windows 8, ONLY have the OS drive connected to the PC, no others, except the DVD drive if you need it.

This all is really not complicated at all, but if you haven't done it for a while, the more information, the better.

The most essential, basic drivers needed, IN INSTALLATION ORDER are these, with restarts in between when prompted to:

1. INF driver ver:9.3.0.1025

2. Intel Management Engine driver ver:8.1.2.1318_5M

3. VGA driver ver:15.28.6.64.2857

4. Realtek Lan driver ver:8003

Actually, only 1 and 2 really are best done in this order, but IMO this order makes sense.

Optional basic drivers:

Intel Rapid Storage Technology driver ver:11.6.0.1030

SATA AHCI driver. Win 8 will automatically load its storahci driver during the installation, so you don't need this. It may make your SSD perform better.

Realtek high definition audio driver ver:6690

Since you have a separate sound card, you may skip this.

ASMedia SATA3 Driver ver:1340

This is for the secondary SATA interface on your board. Win 8 will also likely load storahci for it too. Either is fine. Not as fast as the Intel SATA interface at all.

I'm surprised I don't see a driver for USB 3.0, but Win 8 must have a native one. If the USB 3.0 does not work, we'll take it from there.

The rest of the things on the download page are really programs for the many features this board supports (Rapid Start, Smart Connect App Charger, AXTU, XFastLAN, XFastUSB, Intel SBA, etc.) Only you can decide if you need them. But get the OS installation setup and stable for now, and you need to check which features you think are good for you.

Let us know how it goes, and good luck!