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Thread: HELP! Asrock Extreme 6 MOBO Shuts Down after POST

  1. #1
    KILLROY4783 is offline Junior Member
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    Unhappy HELP! Asrock Extreme 6 MOBO Shuts Down after POST

    Hello everyone, My Son and I are first time builders, and we've ran into a problem. We chose the Asrock FM2A85X Extreme 6 and the AMD Trinity A10-5800K based on performance and "Bang for your Buck". This build is actually my son's Christmas present, and for several days we've tried to figure out what the problem is but haven't had any luck. The problem is: After all the components are installed (Cables, MOBO mounts, NO Static Discharge, etc.-everything in order), we power up the system and after the "post-beep" the MOBO shuts down unless we go to UEFI BIOS via the "F2" button. The "BIOS" page will stay up for as long as we want. In the BIOS, we've set the Graphics to "Onboard", the SATA connections are ENABLED in AHCI mode(?), and it doesn't matter what order we set the "Boot Order" to. When we "Save and Exit" the BIOS, it restarts and shuts down unless we use the "F2". Once in awile, we're able to get the ASROCK splash screen. Tried clearing CMOS several times, then resetting everything in BIOS to what we need(I think), but no luck...When we set the "Boot Order" with the Optic drive first (to load windows) the MOBO shuts down right as Windows starts loading from the Optic Drive. The drive will continue to load completely up to the Windows Installation screen, but we can go no further because the MOBO has no visible power or reaction, essentially dead. I'm at my wits end...I don't know if we have a bad or uncompatible component, a defective MOBO, or if it's something as simple as a setting in the BIOS. As far as I can tell, all the components are functioning (recognized in BIOS System Tools- Browser) and you can hear the HDD and Optic Drive. As far as the MOBO goes, it comes on and goes through POST (Beep) and then displays "A9" then settles on "A6" and will shut down unless you intervene. Our components are as follows:

    AMD Trinity A10-5800K
    GSKILL Ripjaws DDR3 2133 F3-17000CL11D-8GBXL (2x4GB)11-11-11-30, 1.5-1.6V
    Asrock FM2A85X Extreme 6 Hudson D4 HDMI SATA 6.0 GBS (BIOS Version P1.40-15B(?))
    Seagate Barracuda 1 TB ST31000524AS 6.0 GBS 7200 rpm
    Samsung DVD Burner 24x Model SH-224BB
    Thermaltake Tough Power XT 675W Bronze Cert.
    Rosewill "Challenger" Case
    XIGMATEK "Loki" HDT
    5 fans (90-140 cm)
    Sharkoon Skiller Keyboard
    Logitech Wireless Mouse
    Acer 21.5" HD monitor 1920x1080 model S220HQL

    Any help or suggestions would be GREATLY APPRECIATED, and I'll try to answer any questions to the best of my ability. We're not very computer savvy, but we're trying to LEARN. Gotta start somewhere... Right? We feel like we're in over our heads!
    THANK-YOU

  2. #2
    - wardog -'s Avatar
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    Default Re: HELP! Asrock Extreme 6 MOBO Shuts Down after POST

    Hello and Welcome.

    Do not flash the bios while it is behaving this way.
    #1 - Please, when seeking help, enter the make and model of ALL parts that your system is comprised of in your Signature, or at least the model #'s in your System Specs, then "Save' it.
    ____If you are overclocking, underclocking, or undervolting any parts, informing us of this and their values would prove beneficial in helping you.

    #2 - G.Skill RAM Configurator for your boardSamsung Memory for your boardLatest AMD Chipset Drivers/WindowsLatest AMD Graphics Drivers/WindowsLatest Intel Drivers

    #3 - Please use the PSU Calculator found HERE to determine if it might be the PSU causing issues. I do(Lifetime PRO ver.) and will mention so if it is marginal for your build.
    ____Consider your PSU to be the foundation from which all else is built upon. Anything built upon a weak foundation is poorly built.

    ASRock Z77 Extreme6, i7-3770K, 16GB F3-14900CL9D-8GBSR, Seasonic SS-660XP2 Platinum, On-die HD 4000, Corsair H80i, Antec Spot Cool, Fractal Design R4 Black Pearl w/Window
    Server 1: ASRock 990FX Extreme9, FX-8150, 32GB AE316G1601U2K, Seasonic X-750 Gold, IBM ServeRAID M1015 (IT Mode), PowerColor AX5450 1GBK3-SH, Corsair H80i, Antec Spot Cool, Fractal Design XL R2
    Server 2: ASRock FM2A88X Extreme6+, A10-6800K, 16GB F3-17000CL11D-8GBXL, Seasonic X750 Gold, IBM ServeRAID M1015 (IT Mode), On-die HD 8670D, Corsair H80i, Antec Spot Cool, Fractal Design Arc Midi R2

  3. #3
    - wardog -'s Avatar
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    Default Re: HELP! Asrock Extreme 6 MOBO Shuts Down after POST

    If you haven't already, place the memory in slots DDR3_A2 and DDR3_B2 and retry. These two slots are more "forgiving' of tight timings and higher MHz.

    On the off chance both sticks in A2 and B2 do not get results, while using only one stick try placing it into B2 and retry. If that fails move this same stick inwards in each slot towards the cpu until hopefully you end in one slot where it will not do as you describe.

    Post back how the above goes. I'll be here for a few more hours anyways. Probably more.
    #1 - Please, when seeking help, enter the make and model of ALL parts that your system is comprised of in your Signature, or at least the model #'s in your System Specs, then "Save' it.
    ____If you are overclocking, underclocking, or undervolting any parts, informing us of this and their values would prove beneficial in helping you.

    #2 - G.Skill RAM Configurator for your boardSamsung Memory for your boardLatest AMD Chipset Drivers/WindowsLatest AMD Graphics Drivers/WindowsLatest Intel Drivers

    #3 - Please use the PSU Calculator found HERE to determine if it might be the PSU causing issues. I do(Lifetime PRO ver.) and will mention so if it is marginal for your build.
    ____Consider your PSU to be the foundation from which all else is built upon. Anything built upon a weak foundation is poorly built.

    ASRock Z77 Extreme6, i7-3770K, 16GB F3-14900CL9D-8GBSR, Seasonic SS-660XP2 Platinum, On-die HD 4000, Corsair H80i, Antec Spot Cool, Fractal Design R4 Black Pearl w/Window
    Server 1: ASRock 990FX Extreme9, FX-8150, 32GB AE316G1601U2K, Seasonic X-750 Gold, IBM ServeRAID M1015 (IT Mode), PowerColor AX5450 1GBK3-SH, Corsair H80i, Antec Spot Cool, Fractal Design XL R2
    Server 2: ASRock FM2A88X Extreme6+, A10-6800K, 16GB F3-17000CL11D-8GBXL, Seasonic X750 Gold, IBM ServeRAID M1015 (IT Mode), On-die HD 8670D, Corsair H80i, Antec Spot Cool, Fractal Design Arc Midi R2

  4. #4
    KILLROY4783 is offline Junior Member
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    Default Re: HELP! Asrock Extreme 6 MOBO Shuts Down after POST

    Thanks WarDog, I'll give that a try and see what happens. I really appreciate the help! Probably won't post again till morning...

  5. #5
    parsec's Avatar
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    Default Re: HELP! Asrock Extreme 6 MOBO Shuts Down after POST

    Odd situation, given the description. You mentioned the POST codes, the last being A6, which is "SCSI Detect". But, one beep is good news, and if you can get into the BIOS, you have completed POST successfully. When you are in the BIOS, the POST code is AB, or "ab" on the LED display, that looks like a6. You should see no POST codes when you exit the BIOS.

    When you say you can stay in the BIOS, would that be indefinitely? If so, that would not seem to indicate a power supply problem, or an overheating problem. But power supplies can be weird if they are bad, and the one you are using is new, correct, meaning its function is still unknown, to a degree. Do you have the eight pin CPU power cable connected to the board? Be sure it is not a PCIe cable for video cards, the wiring is not the same. A four pin CPU power cable should be plugged into the right side of the boards CPU power connector. Did you check the Hardware Monitoring screen in the BIOS, to check CPU temperature and fan speeds?

    I don't see your memory in your board Memory Compatibility List. A similar model number, but not identical. But I would think you would not get as far as you do if the memory won't work. I would set it to Auto settings at first, don't set it manually to its highest speed.

    Does your wireless mouse work in the BIOS, assuming the BIOS is a new UEFI-graphical interface? It really shouldn't until its driver is loaded. This may sound strange, but your keyboard may not be sending the correct signals to the board until its driver is installed, after Windows is installed. Try using a simple, corded mouse and keyboard until Windows is installed.

    Double check the wiring from the case's power switch to the mother board. Did the case have the mother board standoffs installed out of the box, or did you install them? Boards can vary in the placement of the screw positions, and extra unused standoffs can cause shorts. A mistake installing standoffs can happen easily.

    It sounds like the power supply is shutting off for some reason, or a power off signal is being sent to the board as if the power button was being pressed.

  6. #6
    KILLROY4783 is offline Junior Member
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    Unhappy Re: HELP! Asrock Extreme 6 MOBO Shuts Down after POST

    Hello Everyone! Thank You so much WarDog and Parsec for looking into my problem. WarDog, I tried moving the sticks around like you described but I'm having no luck. In fact, now unless I intervene (F2), it won't POST(beep) and the board shuts down with the last code displayed "CF" before losing power. After the MOBO loses power, the power supply still is indicating power to the system (the Optic drive still opens, Fans still operate, etc.), but no visible indications of life in the MOBO. If I intervene before POST (spamming F2), I get the POST beep, Dr. De-Bug stops on "A6" and the UEFI BIOS screen comes up and will stay there until I choose to Exit BIOS (MOBO lit-up with RED power indications, CMOS (RED) on back of Case). Parsec, I'm able to navigate freely with the wireless mouse in BIOS, all the screens are functioning and I can look at or change anything I want. The fans are all operating with displayed rpm's, the MOBO temp is 25c, the APU is operating at 40c. The RAM is displayed at 1600(AUTO), the "System Tools" browser shows all connected components and their attributes; everything seems to be operating properly. When I "SAVE and EXIT" BIOS, the MOBO restarts and dies unless I intervene (F2). My power supply came with a"8 pin" coupler which is hooked up to the "ATX 12V" 8 pin connector, which is close to the APU on the MOBO. The 24 pin coupler is connected properly. There are 10 MOBO stand-offs all in their proper place, all holding the MOBO with screws.
    Is it possible the MOBO is bad? Or maybe try different RAM? I'm getting VERY dicouraged...I was hoping this "build" would be something FUN for my 13 year old Son and I. But, it's not turning out that way...
    I hope I answered all of your questions, please reply if I missed something or have any new ideas...Thank You - Paul

  7. #7
    parsec's Avatar
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    Default Re: HELP! Asrock Extreme 6 MOBO Shuts Down after POST

    That CF code is a new hint, it means "OEM BDS initialization codes", which is related to other equipment connected to the board, not the board itself.

    Since you were having failures during the OS installation, it could be the HDD. So I would try another HDD in the new PC, any drive just to check, and put the new HDD in another PC to see if it works. The new drive might be seen by Windows fine, but copy some data to it and it could fail. IMO, worth a try.

  8. #8
    KILLROY4783 is offline Junior Member
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    Red face Re: HELP! Asrock Extreme 6 MOBO Shuts Down after POST

    Hello Everyone! HALLALUJAH!!! FINALLY got it up and running!!! THANK GOD and WARDOG and PARSEC!!! Made a trip to the local Mic** C*#t*r in Columbus. I explained my problem to the floor tech, and he asked what RAM I was using...I proceeded to tell him "GSKILL 2133". He paused for a moment, looked at me like I was an IDIOT (which He had every right) and calmly said: "...uh...that's not going to work. He then escorted Me to the RAM section and swiftly picked up a package of "CORSAIR VENGENCE DDR3 1600". The Tech said "THIS is what you need ... works in almost ALL MOBO's... I guarantee." I paid for my purchase, and drove the 50 some odd miles home wondering if I made the right decision. Got home, popped in the new RAM and the rest is history! It's running like a CHAMP! NO problems whatsoever! In fact, as I write this, my VERY, VERY (Did I say VERY?) HAPPY Son is just now playing games and is THRILLED to say the least! The success goes to WARDOG and PARSEC who pointed me in the right direction. WarDog...your thoughts about the RAM got me to thinking...and THATS WHY I made the trip to M1c** C*#t*r. Your insight is what led me to changing it, otherwise I would've never considered it...THANK YOU for your Insight!!! Parsec... your thoughts on using the wired mouse and an older keyboard helped me immensely on getting through the beginning of the OS setup, otherwise I was stuck; I could view the setup screens, but couldn't interact with them...then I remembered what you said...THANK YOU for your advice!!! You guys are AWESOME and I THANK YOU for all of your HELP! Hopefully, I won't run into any future problems...But if I do, I know where to go. THANK YOU TWEAKTOWN!
    Oh, and by the way... for anybody who's building a first time/new system with this MOBO/APU settup, don't be an IDIOT like I was and try to use DDR 2133. Stay with something that actually works - like 1600. It will save you ALOT of AGGRAVATION...Thanks Again! - Paul and Matt

  9. #9
    parsec's Avatar
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    Default Re: HELP! Asrock Extreme 6 MOBO Shuts Down after POST

    Great, you had that system running right away after clearing that up!

    The memory's speed may not have been the problem, rather simply compatibility, which is important.

    I don't see you as being an idiot due to your memory choice, unless you checked the compatibility list and ignored it.

  10. #10
    - wardog -'s Avatar
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    Default Re: HELP! Asrock Extreme 6 MOBO Shuts Down after POST

    Quote Originally Posted by KILLROY4783 View Post
    We're not very computer savvy, but we're trying to LEARN. Gotta start somewhere... Right?
    Those are the musings of a wise man. When in doubt, ask.
    #1 - Please, when seeking help, enter the make and model of ALL parts that your system is comprised of in your Signature, or at least the model #'s in your System Specs, then "Save' it.
    ____If you are overclocking, underclocking, or undervolting any parts, informing us of this and their values would prove beneficial in helping you.

    #2 - G.Skill RAM Configurator for your boardSamsung Memory for your boardLatest AMD Chipset Drivers/WindowsLatest AMD Graphics Drivers/WindowsLatest Intel Drivers

    #3 - Please use the PSU Calculator found HERE to determine if it might be the PSU causing issues. I do(Lifetime PRO ver.) and will mention so if it is marginal for your build.
    ____Consider your PSU to be the foundation from which all else is built upon. Anything built upon a weak foundation is poorly built.

    ASRock Z77 Extreme6, i7-3770K, 16GB F3-14900CL9D-8GBSR, Seasonic SS-660XP2 Platinum, On-die HD 4000, Corsair H80i, Antec Spot Cool, Fractal Design R4 Black Pearl w/Window
    Server 1: ASRock 990FX Extreme9, FX-8150, 32GB AE316G1601U2K, Seasonic X-750 Gold, IBM ServeRAID M1015 (IT Mode), PowerColor AX5450 1GBK3-SH, Corsair H80i, Antec Spot Cool, Fractal Design XL R2
    Server 2: ASRock FM2A88X Extreme6+, A10-6800K, 16GB F3-17000CL11D-8GBXL, Seasonic X750 Gold, IBM ServeRAID M1015 (IT Mode), On-die HD 8670D, Corsair H80i, Antec Spot Cool, Fractal Design Arc Midi R2

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