I doubt very highly that the post I wrote in that support thread will or should be a sticky.
The point of my post was that thread gives the impression that the ASRock representative, Sean, is still monitoring and providing answers in that thread. "Sean" has been MIA for quite a while, although did provide help for a while. The first post in that thread, albeit from 2010, has never been changed to let people know, Sean is gone.
The problem is, people new to the forum see that thread, read the first page, and then post in it expecting a reply from "Sean". When that does not happen, what do those people think about ASR? Imagine them watching that thread for a response. So not only are those people not helped, but ASR looks bad in their eyes, rather obvious don't you think?
Updating the introduction to that thread with one or two sentences advising people to post a thread in the forum itself is all that is necessary to fix it. So Sean is gone, big deal, is that worse to report than to change nothing and put people on a path to nowhere? Or simply remove that thread, all done. THAT is the illogical and frustrating part.
A few other realities:
Most manufactures do not intend their user forum to be the main point of contact for their own support staff, which is not obvious to many people. Some companies like Corsair and OCZ do provide their own tech support in their user forums, but that is unusual.
ASR Emily does provide support in the main forum threads occasionally. That's great, but that thread at the top of the page is not where Emily can usually be found, so is still a problem IMO.
Given all the different manufacture forums I've seen, the impression I get is, in general the less said about whatever, the better. I imagine the reason is, once you say or do something, you're responsible for it. Also any action they take, such as removing a thread as I discussed, means something, it has significance and draws attention. The philosophy seems to be, "stir the pot" as little as possible, even if it is boiling over.