UB 3.0 not working Asrock Extreme4-M

[AsIf123]

I am having trouble getting my Extreme4-M motherboard to work with either the front or rear USB 3.0 connections. I am using a SilverStone TS07B external case with Seagate 1 TB hard drives to perform back ups. I can get the external hard drives to work with the USB 2.0 connections but not the 3.0(external enclosure has USB 3.0 compatibility). When I try to connect using USB 3.0 the drive tries over and over to mount with the drive appearing onscreen and then disappearing and reappearing in a new window. I am using Ubuntu 12.04 64 bit. here is the output of lsusb:

desktop:~$ lsusb
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 003: ID 051d:0002 American Power Conversion Uninterruptible Power Supply
Bus 002 Device 003: ID 0424:2514 Standard Microsystems Corp. USB 2.0 Hub
Bus 002 Device 004: ID 046d:c01b Logitech, Inc. MX310 Optical Mouse
Bus 002 Device 005: ID 04f9:01f5 Brother Industries, Ltd



Am I correct to say that there is an issue with the Asmedia USB controllers and Linux or does the problem lie elsewhere. I replaced the motherboard with an RMA once and had the same issue.

[kick]

A basic suggestion would be to disable legacy usb3 ib uef and see if that helps,but there are more posts concerned with usb 3. and etron ,if not on this page then the previous one.

[synack]

I see you have a Linux foundation 3.0 root hub, which means Linux see your USB 3 controller.
I do not see in this list however anything connected to it.
Looks to me like you have a USB hub with mostly everything except the UPS connected to it.

make sure you are using the XHCI_HCD driver for the USB3 devices.
You can find out by running this command:
lspci -k

A sample snip of output would look like this:

05:00.0 USB controller: Etron Technology, Inc. EJ188/EJ198 USB 3.0 Host Controller
        Subsystem: ASRock Incorporation Device 7052
        Kernel driver in use: xhci_hcd

[AsIf123]

I disabled USB 3 legacy , I will try a drive this afternoon and see how it works out

I don't see USB 3.0 controller listed

$ lspci -k
00:00.0 Host bridge: Intel Corporation Ivy Bridge DRAM Controller (rev 09)
    Subsystem: ASRock Incorporation Device 0150
    Kernel driver in use: agpgart-intel
00:02.0 VGA compatible controller: Intel Corporation Ivy Bridge Graphics Controller (rev 09)
    Subsystem: ASRock Incorporation Device 0162
    Kernel driver in use: i915
    Kernel modules: i915
00:14.0 USB controller: Intel Corporation Panther Point USB xHCI Host Controller (rev 04)
    Subsystem: ASRock Incorporation Device 1e31
    Kernel driver in use: xhci_hcd
00:16.0 Communication controller: Intel Corporation Panther Point MEI Controller #1 (rev 04)
    Subsystem: ASRock Incorporation Device 1e3a
    Kernel driver in use: mei
    Kernel modules: mei
00:1a.0 USB controller: Intel Corporation Panther Point USB Enhanced Host Controller #2 (rev 04)
    Subsystem: ASRock Incorporation Device 1e2d
    Kernel driver in use: ehci_hcd
00:1b.0 Audio device: Intel Corporation Panther Point High Definition Audio Controller (rev 04)
    Subsystem: ASRock Incorporation Device 1898
    Kernel driver in use: snd_hda_intel
    Kernel modules: snd-hda-intel
00:1c.0 PCI bridge: Intel Corporation Panther Point PCI Express Root Port 1 (rev c4)
    Kernel driver in use: pcieport
    Kernel modules: shpchp
00:1c.5 PCI bridge: Intel Corporation Panther Point PCI Express Root Port 6 (rev c4)
    Kernel driver in use: pcieport
    Kernel modules: shpchp
00:1c.7 PCI bridge: Intel Corporation Panther Point PCI Express Root Port 8 (rev c4)
    Kernel driver in use: pcieport
    Kernel modules: shpchp
00:1d.0 USB controller: Intel Corporation Panther Point USB Enhanced Host Controller #1 (rev 04)
    Subsystem: ASRock Incorporation Device 1e26
    Kernel driver in use: ehci_hcd
00:1f.0 ISA bridge: Intel Corporation Panther Point LPC Controller (rev 04)
    Subsystem: ASRock Incorporation Device 1e44
    Kernel modules: iTCO_wdt
00:1f.2 SATA controller: Intel Corporation Panther Point 6 port SATA Controller [AHCI mode] (rev 04)
    Subsystem: ASRock Incorporation Device 1e02
    Kernel driver in use: ahci
00:1f.3 SMBus: Intel Corporation Panther Point SMBus Controller (rev 04)
    Subsystem: ASRock Incorporation Device 1e22
    Kernel modules: i2c-i801
02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168B PCI Express Gigabit Ethernet controller (rev 06)
    Subsystem: ASRock Incorporation Motherboard (one of many)
    Kernel driver in use: r8169
    Kernel modules: r8169
03:00.0 SATA controller: ASMedia Technology Inc. ASM1062 Serial ATA Controller (rev 01)
    Subsystem: ASRock Incorporation Device 0612
    Kernel driver in use: ahci

[synack]

00:14.0 USB controller: Intel Corporation Panther Point USB xHCI Host Controller (rev 04)
    Subsystem: ASRock Incorporation Device 1e31
    Kernel driver in use: xhci_hcd

appears to be a USB3 device, Intel and not ASmedia as you previously thought. and I note that you appear to only have one USB3 controller.

lsusb -v -s 4:
will give you a lot more detail about the controller and it's capabilities.
value iSerial will probably = 0000:00:14.0
which is the PCI device it is on (00:14.0 as above)

tail -n 0 -f /var/log/messages
before you connect the device will output the system logs, you will be able to see here for any errors.
ctrl-c gets you out again.

while doing the "tail follow" you could probably connect to usb2 first to see what a normal connection looks like. and then try USB3 to see what errors or differences appear.

[synack]

I guess I should elaborate.

lsusb -v -s 4:
because the "root" bus is 4 as you shown above from your lsusb. -v is verbose

If you wanted to show verbose information of device 2 on usb bus 4, it would be lsusb -v -s 4:2

tail (command to display last 10 lines of file)
-n 0 (change default 10 lines to zero lines)
-f (follow. don't close file and exit, display any new lines added to file)

[AsIf123]

@kick

Disabling USB 3 Legacy mode may have worked. I tried a backup with the USB connection and had no issues with disconnects (or dismounts)as I had previously. Is it correct to say that the USB 3 is in fact still performing as USB 3 (ie disabling Legacy mode did not disable USB 3 completely and make it USB 2)? I am fairly new to building computers (this is my second build) so please excuse me if the answer to my question is obvious

@synack
Sorry I am not very clever with computers and I am afraid I am confused with the instructions. Here is the output of lsusb -v -s 4:

Bus 002 Device 004: ID 0424:2514 Standard Microsystems Corp. USB 2.0 Hub
Couldn't open device, some information will be missing
Device Descriptor:
  bLength                18
  bDescriptorType         1
  bcdUSB               2.00
  bDeviceClass            9 Hub
  bDeviceSubClass         0 Unused
  bDeviceProtocol         2 TT per port
  bMaxPacketSize0        64
  idVendor           0x0424 Standard Microsystems Corp.
  idProduct          0x2514 USB 2.0 Hub
  bcdDevice            0.00
  iManufacturer           0 
  iProduct                0 
  iSerial                 0 
  bNumConfigurations      1
  Configuration Descriptor:
    bLength                 9
    bDescriptorType         2
    wTotalLength           41
    bNumInterfaces          1
    bConfigurationValue     1
    iConfiguration          0 
    bmAttributes         0xe0
      Self Powered
      Remote Wakeup
    MaxPower                2mA
    Interface Descriptor:
      bLength                 9
      bDescriptorType         4
      bInterfaceNumber        0
      bAlternateSetting       0
      bNumEndpoints           1
      bInterfaceClass         9 Hub
      bInterfaceSubClass      0 Unused
      bInterfaceProtocol      1 Single TT
      iInterface              0 
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x81  EP 1 IN
        bmAttributes            3
          Transfer Type            Interrupt
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0001  1x 1 bytes
        bInterval              12
    Interface Descriptor:
      bLength                 9
      bDescriptorType         4
      bInterfaceNumber        0
      bAlternateSetting       1
      bNumEndpoints           1
      bInterfaceClass         9 Hub
      bInterfaceSubClass      0 Unused
      bInterfaceProtocol      2 TT per port
      iInterface              0 
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x81  EP 1 IN
        bmAttributes            3
          Transfer Type            Interrupt
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0001  1x 1 bytes
        bInterval              12