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Thread: intel i7-3770 hd graphics 4000 freeze (Asrock h77 pro4/MVP)

  1. #1
    s2000 is offline Junior Member
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    Default intel i7-3770 hd graphics 4000 freeze (Asrock h77 pro4/MVP)

    My name is Sergey. Sorry for my English...

    configuration:


    Power supply 650W Seasonic (SSR-650RM)
    CPU Socket 1155 Core i7 3770 3.4 GHz
    ASRock H77 Pro4/MVP
    DDR III 4096 Mb x 4pcs 1600 Mhz PC-12800 G.Skill (F3-12800CL9Q-16GBXL) (there is a list of compatibility with MB)
    Optical drive DVD-RW NEC AD-7280S-0B Bulk Black
    Zalman CNPS10X Performa
    (video card - using integrated)


    The problem:
    Gathered me a PC. Nothing new in it only HDD. I decided to sit out until the HD4000. When running NFS Undercover, DIRT3 - hangs with looping sound (like a rattle).


    To solve the problem did:
    BIOS update from 1.30 to 1.50.
    Tests: memtest86 + = OK, Linx - OK (81 Gflops), Aida ee - OK no overheating (in test Linx 60 degrees), it is impossible to determine what goes wrong. Although the 3D mark 2006 - At 1920 to 1080 consistently hangs with sound crackling (sometimes at a lower resolution).
    Also noticed that memory - works with 11-11-11-28 timings, it should run on 9-9-9-24. He went into the bios changed it to the right - the OS normally start, but challenges remain.
    To be honest fantasy come ...

    What do I do not know. Nothing helps, and it saddens me ...
    There are many users

    many people have this problem:
    http://communities.intel.com/thread/...rt=90&tstart=0
    But for my motherboard is no new BIOS

    Thanks Sergey.
    Last edited by s2000; 02-18-2013 at 03:34 AM.

  2. #2
    parsec's Avatar
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    Default Re: intel i7-3770 hd graphics 4000 freeze (Asrock h77 pro4/MVP)

    Sergey, you are expecting to much from the Intel HD 4000 graphics. It is not a powerful gaming chip. You are using a resolution that is straining the HD 4000 to much. You saw that yourself with the 3D Mark test at 1920 x 1080, or lower.

    LinX, Aida, and Memtest do not test the graphics chip/core, so while you have shown your CPU and memory is working fine, your testing of the HD 4000 at 1920 x 1080 clearly shows that is the weakest part of your PC.

    This is a chart comparing the performance of common graphics cards and chips, the HD 4000 is in the list, near the bottom:

    PassMark Videocard Benchmarks - Common Videocards

    Your CPU and memory is not the problem, during gaming, they are not being used very much compared to the video chip or video card.

    You don't have a 'K' version of the i7-3770 CPU, so you don't have any way to over clock the video processor, correct?

    Your system report you posted in the Intel forum shows you have the latest driver released by Intel, so nothing to do about drivers.

    All you can do is reduce the resolution when gaming, or get a separate graphics card with better performance.

  3. #3
    s2000 is offline Junior Member
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    Default Re: intel i7-3770 hd graphics 4000 freeze (Asrock h77 pro4/MVP)

    Thanks for the advice, I understand that. HD 4000 can produce a small amount of FPS, but the PС should not hang, it's not normal.. I am now experimenting with the parameters of the BIOS. If I succeed, then talk about everything. I'm sure the HD4000 can work without hangs. Such problems are not all motherboards, so I'm sure asrok should study the problem and try to solve it.


    Best regards Sergey
    Last edited by s2000; 02-19-2013 at 06:00 PM.

  4. #4
    s2000 is offline Junior Member
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    Default Re: intel i7-3770 hd graphics 4000 freeze (Asrock h77 pro4/MVP)

    18-02-2013 put the settings on here are:
    PiXS.ru / / /
    manually in North brodge -> iGPU share memory = auto replaced by 1024 (max).


    The third day I test in OCCT - as seen hanging in his tests, while tests 3dmark 2006 to go. Today is Day 3 of "night tests" are the results (I do not know whether all the graphs normally confuse Vin 4, but by itself taking tests without errors and freezes)


    3VCC
    PiXS.ru / / /
    AVCC
    PiXS.ru / / /
    Cpu Usage
    PiXS.ru / / /
    Cpu Vcore
    PiXS.ru / / /
    CpuTin
    PiXS.ru / / /
    Fps
    PiXS.ru / / /
    Memory used
    PiXS.ru / / /
    VIN1
    PiXS.ru / / /
    VIN4
    PiXS.ru / / /
    VIN5
    PiXS.ru / / /
    VIN6
    PiXS.ru / / /
    Core # 0,1,2,3
    PiXS.ru / / /
    PiXS.ru / / /
    PiXS.ru / / /
    PiXS.ru / / /
    Last edited by s2000; 02-20-2013 at 05:14 PM.

  5. #5
    s2000 is offline Junior Member
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    Default Re: intel i7-3770 hd graphics 4000 freeze (Asrock h77 pro4/MVP)

    Passed one month. PC worked fine, but yesterday when playing Dirt 3 - again freeze (monitor off) I'm raised the core speed up to 1250 and see what happens next. It is a pity that you can not give a concrete answer, what could be the problem ...

  6. #6
    Seraphime is offline Junior Member
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    Default Re: intel i7-3770 hd graphics 4000 freeze (Asrock h77 pro4/MVP)

    Quote Originally Posted by s2000 View Post
    Passed one month. PC worked fine, but yesterday when playing Dirt 3 - again freeze (monitor off) I'm raised the core speed up to 1250 and see what happens next. It is a pity that you can not give a concrete answer, what could be the problem ...
    what intel hd 4000 driver you running at?

  7. #7
    s2000 is offline Junior Member
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    Default Re: intel i7-3770 hd graphics 4000 freeze (Asrock h77 pro4/MVP)

    Quote Originally Posted by Seraphime View Post
    what intel hd 4000 driver you running at?
    Version:
    15.28.12.64.2932
    https://downloadcenter.intel.com/Det...adType=Drivers

  8. #8
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    Default Re: intel i7-3770 hd graphics 4000 freeze (Asrock h77 pro4/MVP)

    Quote Originally Posted by s2000 View Post
    Passed one month. PC worked fine, but yesterday when playing Dirt 3 - again freeze (monitor off) I'm raised the core speed up to 1250 and see what happens next. It is a pity that you can not give a concrete answer, what could be the problem ...
    The pity is that you refuse to accept that as a gaming platform, the HD4000 is no better than a low-end graphics card, sorry to say.

    Try asking your question on a gamer-oriented forum, if you think you could handle the replies.

  9. #9
    Level7 is offline Junior Member
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    Default Re: intel i7-3770 hd graphics 4000 freeze (Asrock h77 pro4/MVP)

    Exact same problem, same CPU, different board but same socket.

    Mother: Asrock H61M-DGS

    BIOS: 1.60, mother was purchased with 1.50

    RAM: 4GB 1066 MHz

    CPU: Intel Core i7 3770 (no K) (Intel HD4000)

    SO: Windows 7 64 bits SP1 updated to date


    I usually play at desktop resolution, my LED monitor is actually 1366x768. If games show performance problems, the first thing I try is lower the resolution, trying to maintain aspect ratio of my monitor when possible. In extreme cases I set 800x600 in some games configuration, most LCD/LED monitors will stretch the image rather than place letterbox at the sides (that would be my preferred behaviour) but this is a way of make some games run at playable speed. As I do not use dedicated graphic card I rarely turn on things like antialiazing or high def textures. Most games I own are very playable with this hardware combination, some require to touch their video configuration to boost frame rate to satisfactory levels.

    I like to think that I'm a bit more realist about gaming capabilities of my specific hardware setup. I tried Battlefield 2, Minecraft, and some other games about the time of Battlefield 2. And yes, I admit I tried some newer games to test my luck.

    These freezes are very weird. No Bluescreen, no memory dumps, no event registered at Windows event viewer involving any Intel driver file as one may expect. No clue about the cause. You cannot CTRL+ALT+SUPR to close the game, you cannot move the mouse pointer, only the power button returns the control of the system.

    I refuse to accept that my games stress the HD4000 so much that the entire system freeze. If you google for "i7 3770 system freeze" you will see alot of people having the same problem even with very low requirements games, even games that worked in an outdated onboard GMA X4500, even games known to run with an Intel HD 3000. A lot of people solved this updating their BIOS (ASUS and GIGABYTE owners, according to that thread from Intel forums). But latest (stable) BIOS from Asrock for this motherboard really does not change the situation.

    I'm already aware that put this burden upon a poor (and not so poor in my opinion, look for the list of tested games) HD4000 is an example of human greed. But I'm user of Intel GPUs from the times of the old GMA 950 and I always had more than satisfactory results, always aware that Integrated GPUs != Dedicated graphic cards, and that Intel relation with the games industry is not exactly the same as NVidia and AMD. I don't think my spectations are irrational.

    I don't want to buy a bigger cooler because I cannot confirm that temps are the culprit. My CPU is at 40 C doing nothing, but If I meassure temps using Speedfan during a game session I don't see them raising to scary levels.

    Can I count with a future update that magically make this problem dissapear? Any workaround to get rid of the freezes?

    I still suspect the cooler (intuition). Any guide to underclock this specific CPU+Motherboard? I will be happy to sacrifice speed for no more system freezes. I don't want to buy a bigger cooler yet, without some kind of confirmation first. And I prefer underclock other than try an i3 or i5.
    Last edited by Level7; 01-18-2014 at 07:09 AM. Reason: Correcting a typo.

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    parsec's Avatar
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    Default Re: intel i7-3770 hd graphics 4000 freeze (Asrock h77 pro4/MVP)

    Quote Originally Posted by Level7 View Post
    Exact same problem, same CPU, different board but same socket.

    Mother: Asrock H61M-DGS

    BIOS: 1.60, mother was purchased with 1.50

    RAM: 4GB 1066 MHz

    CPU: Intel Core i7 3770 (no K) (Intel HD4000)

    SO: Windows 7 64 bits SP1 updated to date


    I usually play at desktop resolution, my LED monitor is actually 1366x768. If games show performance problems, the first thing I try is lower the resolution, trying to maintain aspect ratio of my monitor when possible. In extreme cases I set 800x600 in some games configuration, most LCD/LED monitors will stretch the image rather than place letterbox at the sides (that would be my preferred behaviour) but this is a way of make some games run at playable speed. As I do not use dedicated graphic card I rarely turn on things like antialiazing or high def textures. Most games I own are very playable with this hardware combination, some require to touch their video configuration to boost frame rate to satisfactory levels.

    I like to think that I'm a bit more realist about gaming capabilities of my specific hardware setup. I tried Battlefield 2, Minecraft, and some other games about the time of Battlefield 2. And yes, I admit I tried some newer games to test my luck.

    These freezes are very weird. No Bluescreen, no memory dumps, no event registered at Windows event viewer involving any Intel driver file as one may expect. No clue about the cause. You cannot CTRL+ALT+SUPR to close the game, you cannot move the mouse pointer, only the power button returns the control of the system.

    I refuse to accept that my games stress the HD4000 so much that the entire system freeze. If you google for "i7 3770 system freeze" you will see alot of people having the same problem even with very low requirements games, even games that worked in an outdated onboard GMA X4500, even games known to run with an Intel HD 3000. A lot of people solved this updating their BIOS (ASUS and GIGABYTE owners, according to that thread from Intel forums). But latest (stable) BIOS from Asrock for this motherboard really does not change the situation.

    I'm already aware that put this burden upon a poor (and not so poor in my opinion, look for the list of tested games) HD4000 is an example of human greed. But I'm user of Intel GPUs from the times of the old GMA 950 and I always had more than satisfactory results, always aware that Integrated GPUs != Dedicated graphic cards, and that Intel relation with the games industry is not exactly the same as NVidia and AMD. I don't think my spectations are irrational.

    I don't want to buy a bigger cooler because I cannot confirm that temps are the culprit. My CPU is at 40 C doing nothing, but If I meassure temps using Speedfan during a game session I don't see them raising to scary levels.

    Can I count with a future update that magically make this problem dissapear? Any workaround to get rid of the freezes?

    I still suspect the cooler (intuition). Any guide to underclock this specific CPU+Motherboard? I will be happy to sacrifice speed for no more system freezes. I don't want to buy a bigger cooler yet, without some kind of confirmation first. And I prefer underclock other than try an i3 or i5.
    Your expectations (I assume) of the HD4000 graphics may not be irrational, but that alone is not the issue IMO.

    Freezes and blue screens can be caused by anything, and as long as the OS cannot regain control, the system is frozen. Games are complex programs using many resources, they can crash for many reasons that are independent of the video hardware.

    I agree there are a fair amount of reports of problems gaming with the new Intel graphics. Just as with the video card manufactures, the issues are often driver related.

    What Intel video driver version are you using? If it is the latest on your board's download page, that is an old driver now.

    The two latest directly from Intel are here: https://downloadcenter.intel.com/Sea...00&FamilyId=39

    If you wait for the mobo manufactures to update all the drivers, you'll wait forever in some cases. I have no problems using the graphics drivers directly from Intel, they should install fine. The new driver installation program may update the DirectX, etc software during the installation. You did not mention drivers at all, so I'm including that link.

    Have you ever checked your memory usage while gaming? Your 4GB may not be enough at times. If your BIOS has a setting for the amount of memory allocated to the HD4000 graphics, what is that set to currently? Integrated graphics don't have their own memory like graphics cards, so use system RAM only. Windows 7 uses about one GB idling at the desktop. Depending on the game, you might be low or running out of memory as Windows sees it, and is using the pagefile for the game, which might cause problems.

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