Please report all spam threads, posts and suspicious members. We receive spam notifications and will take immediate action!
Page 1 of 2 12 LastLast
Results 1 to 10 of 14

Thread: USB 3.0 not working on Z87E-ITX Motherboard

  1. #1
    Sekito is offline Junior Member
    Join Date
    Jul 2013
    Location
    United States
    Posts
    10

    Default USB 3.0 not working on Z87E-ITX Motherboard

    So I just built my new computer and everything works fine except for USB 3.0. My Patriot Supersonic XT Rage 32GB flash drive (the only usb 3.0 device I own currently) is being recognized through the usb 2.0 ports but not the usb 3.0 ones. My usb 2.0 flash drive can be recognized regardless of which USB port I put it in.

    I have updated my BIOS to the latest version (1.80) and I've tried disabling legacy usb support in the BIOS. Neither method has worked for me.
    I installed Windows 8 64-bit through a bootable USB drive if that makes any difference.

    Does anybody know how I solve this issue?

  2. #2
    ASRock TSD - Emily is offline ASRock Tech Support Staff
    Join Date
    Mar 2011
    Location
    Taiwan
    Posts
    554

    Default Re: USB 3.0 not working on Z87E-ITX Motherboard

    Dear Sekito,

    I tested Silicon Power USB3.0 8GB/32GB drive with BIOS P1.80, the USB3.0 devices can be recognized by USB3.0 ports.

    Please refer to below suggestions to try.
    1. Load BIOS default settings.
    2. Before booting system, please plug USB3.0 device to U3 port and press "F11" to boot menu to check if the devices can be recognized.
    3. Try the USB3.0 device to another system to check if the device is fine.
    4. If possible, please try another USB3.0 drive to double check it.

    Thanks!

    Have a nice day
    ASRock TSD
    Emily

  3. #3
    Sekito is offline Junior Member
    Join Date
    Jul 2013
    Location
    United States
    Posts
    10

    Default Re: USB 3.0 not working on Z87E-ITX Motherboard

    I tried resetting the BIOS settings and booting with the USB already in the system. The first time I did this, I was actually able to see the device in Windows, all the ports worked. After a reboot, it no longer worked. I would get "USB ... not recognized." And then none of the USB 3.0 slots would work once again. If I pull it from its current slot and insert it into another, it would be just like before, nothing happens, Windows sees nothing.

    By the way, in both cases can see the drive in the boot menu. I wasn't able to do that before I reset the BIOS.

  4. #4
    Sekito is offline Junior Member
    Join Date
    Jul 2013
    Location
    United States
    Posts
    10

    Default Re: USB 3.0 not working on Z87E-ITX Motherboard

    I was able to get it to show in Windows once again by having the USB device in from boot. I opened up USBDeview to check if it's actually in USB 3.0 mode but it was actually running in USB 2.10. If I pull the USB drive out and plug it back it, nothing appears in Windows once again.

  5. #5
    parsec's Avatar
    parsec is online now Senior Member
    Join Date
    Jun 2012
    Location
    Bartlett, Illinois
    Posts
    3,487

    Default Re: USB 3.0 not working on Z87E-ITX Motherboard

    All the USB 3.0 ports on your board are provided by the Intel Z87 chipset. Since you are using Windows 8, you did not need to install a USB 3.0 driver.

    Have you checked Device Manager, in the USB controllers section, for the Intel USB 3.0 entry? Does it say the device is working properly?

    You said this is a new build and Windows 8 installation. Did you install the basic INF chipset files and drivers from your board's download page?

  6. #6
    Sekito is offline Junior Member
    Join Date
    Jul 2013
    Location
    United States
    Posts
    10

    Default Re: USB 3.0 not working on Z87E-ITX Motherboard

    Quote Originally Posted by parsec View Post
    All the USB 3.0 ports on your board are provided by the Intel Z87 chipset. Since you are using Windows 8, you did not need to install a USB 3.0 driver.

    Have you checked Device Manager, in the USB controllers section, for the Intel USB 3.0 entry? Does it say the device is working properly?

    You said this is a new build and Windows 8 installation. Did you install the basic INF chipset files and drivers from your board's download page?

    I did install the INF files. I also tried doing it again but it seems to skip the "install" part and go straight to done (probably because it's already there).
    Name:  usb.png
Views: 435
Size:  37.4 KB

  7. #7
    parsec's Avatar
    parsec is online now Senior Member
    Join Date
    Jun 2012
    Location
    Bartlett, Illinois
    Posts
    3,487

    Default Re: USB 3.0 not working on Z87E-ITX Motherboard

    OK, not sure what is going on.

    Are you using the USB 3.0 ports on the board's I/O panel on the back of the PC? Plugging the flash drive directly into the USB 3.0 port on the I/O panel?

    If you connect the USB 3.0 flash drive to a USB 2.0 port, you should be able to find it in Device Manager, when you expand the correct entry.

    Do you see anything in Device Manager when you put the flash drive in a USB 3.0 port?

    Do you have the XFast USB software installed? Not that you must for USB 3.0 to work, just asking.

  8. #8
    Sekito is offline Junior Member
    Join Date
    Jul 2013
    Location
    United States
    Posts
    10

    Default Re: USB 3.0 not working on Z87E-ITX Motherboard

    Quote Originally Posted by parsec View Post
    OK, not sure what is going on.

    Are you using the USB 3.0 ports on the board's I/O panel on the back of the PC? Plugging the flash drive directly into the USB 3.0 port on the I/O panel?

    If you connect the USB 3.0 flash drive to a USB 2.0 port, you should be able to find it in Device Manager, when you expand the correct entry.

    Do you see anything in Device Manager when you put the flash drive in a USB 3.0 port?

    Do you have the XFast USB software installed? Not that you must for USB 3.0 to work, just asking.
    I have tried front and back panel.
    I can fine it in the Device Manager when plugging it into a USB 2.0 port.
    Nothing appears in Device Manager when plugging it into USB 3.0 ports.
    I uninstalled XFast USB because it was annoying (USB 3.0 also didn't work while I had it).

  9. #9
    Sekito is offline Junior Member
    Join Date
    Jul 2013
    Location
    United States
    Posts
    10

    Default Re: USB 3.0 not working on Z87E-ITX Motherboard

    Are there like older drivers or anything I could try? Not sure where I can find those. If they do exist that is.

  10. #10
    Sekito is offline Junior Member
    Join Date
    Jul 2013
    Location
    United States
    Posts
    10

    Default Re: USB 3.0 not working on Z87E-ITX Motherboard

    Could the problem somehow be related to this?
    Haswell has USB 3.0 issues with 14 out of 22 tested USB drives | Hardware.Info United States

    But the article above seems to be talking about a completely different issue so right now I'm thinking there's something wrong with my board.

Page 1 of 2 12 LastLast

Thread Information

Users Browsing this Thread

There are currently 3 users browsing this thread. (0 members and 3 guests)

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •