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Thread: FM2A85X Extreme-4 | Front USB 3.0 Driver Installation Problems

  1. #1
    captain_amazing is offline Junior Member
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    Default FM2A85X Extreme-4 | Front USB 3.0 Driver Installation Problems

    Hello,

    My specs are as follows:

    MB: FM2A85X Extreme4
    BIOS Ver: 1.7
    CPU: AMD Athlon X4 760K Quad Core Processor
    VGA: AMD Radeon HD 5450
    HDD: Seagate ST3500620AS ATA
    ODD: Seagate ST3500620AS ATA
    OS: Windows 7 x64
    Other: Challenger Mid-ATX Casing w/ 2 front USB 3.0.

    At one point recently, I had the front USB 3.0 ports working just fine on my case with the drivers provided with my MB. However, I began experiencing problems with various application installs that would hang for long periods of time (I believe it had something to do with DirectX, but I'm not sure). I decided to roll back all AMD/ASRock installations and reinstall. That fixed the problem I had with installs for various other applications hanging. Now, though, the AMD USB 3.0 Host Controller Driver fails to install, preventing me from using the 2 front USB 3.0 ports on my case. The ports are showing up in the device manager under "Other Devices" and listed as 'Universal Serial Bus (USB) Controller" with the yellow exclamation point as the icon.

    I'm providing the Catalyst Install Manager: Installation Report for the installation I just tried running. I've bolded the line referring to the failed install of the driver.

    Any thoughts? TIA!

    Catalyst™ Install Manager
    Installation Report
    11/17/13 10:28:35

    Hardware information

    Name AMD Radeon Graphics Processor
    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x68f9
    Vendor ID 0x1002
    Class Code 0x030000
    Revision ID 0x00
    Subsystem ID 0x3035
    Subsystem vendor ID 0x1682
    Other hardware

    Existing packages
    AMD Catalyst Install Manager
    AMD USB Filter Driver
    AMD SMBus Driver
    AMD USB 3.0 Hub Driver
    AMD USB 3.0 Device Detector
    AMD Gaming Evolved App

    Packages for install

    AMD Catalyst Install Manager
    Final Status: Success
    Version of Item: 8.0.881.0
    Size: 20 Mbytes

    AMD USB Filter Driver
    Final Status: Success
    Version of Item: 2.0.9.191
    Size: 1 Mbytes

    AMD SMBus Driver
    Final Status: Success
    Version of Item: 5.12.0.0015
    Size: 1 Mbytes

    AMD USB 3.0 Host Controller Driver
    Final Status: Fail
    Version of Item: 1.0.0.0080
    Size: 1 Mbytes


    AMD USB 3.0 Hub Driver
    Final Status: Success
    Version of Item: 1.0.0.0080
    Size: 1 Mbytes

    Other detected devices

    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x1410
    Vendor ID 0x1022
    Class Code 0x060000
    Revision ID 0x00
    Subsystem ID 0x1410
    Subsystem vendor ID 0x1849

    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x1414
    Vendor ID 0x1022
    Class Code 0x060400
    Revision ID 0x00
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000

    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0xaa68
    Vendor ID 0x1002
    Class Code 0x040300
    Revision ID 0x00
    Subsystem ID 0xaa68
    Subsystem vendor ID 0x1682

    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x7800
    Vendor ID 0x1022
    Class Code 0x01018f
    Revision ID 0x40
    Subsystem ID 0x7800
    Subsystem vendor ID 0x1849

    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x780b
    Vendor ID 0x1022
    Class Code 0x0c0500
    Revision ID 0x14
    Subsystem ID 0x780b
    Subsystem vendor ID 0x1849

    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x780c
    Vendor ID 0x1022
    Class Code 0x01018a
    Revision ID 0x00
    Subsystem ID 0x780c
    Subsystem vendor ID 0x1849

    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x780d
    Vendor ID 0x1022
    Class Code 0x040300
    Revision ID 0x01
    Subsystem ID 0x8892
    Subsystem vendor ID 0x1849

    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x780f
    Vendor ID 0x1022
    Class Code 0x060401
    Revision ID 0x40
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000

    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x43a0
    Vendor ID 0x1022
    Class Code 0x060400
    Revision ID 0x00
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000

    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x43a2
    Vendor ID 0x1022
    Class Code 0x060400
    Revision ID 0x00
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000


    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x43a3
    Vendor ID 0x1022
    Class Code 0x060400
    Revision ID 0x00
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000

    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x1400
    Vendor ID 0x1022
    Class Code 0x060000
    Revision ID 0x00
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000

    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x1401
    Vendor ID 0x1022
    Class Code 0x060000
    Revision ID 0x00
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000

    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x1402
    Vendor ID 0x1022
    Class Code 0x060000
    Revision ID 0x00
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000

    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x1403
    Vendor ID 0x1022
    Class Code 0x060000
    Revision ID 0x00
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000

    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x1404
    Vendor ID 0x1022
    Class Code 0x060000
    Revision ID 0x00
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000

    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x1405
    Vendor ID 0x1022
    Class Code 0x060000
    Revision ID 0x00
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000

    Error messages
    Driver Install: the installation failed

  2. #2
    - wardog -'s Avatar
    - wardog - is offline Spam Killer
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    Default Re: FM2A85X Extreme-4 | Front USB 3.0 Driver Installation Problems

    I just saw a Microsoft Update go by recently that might pertain.

    MS13-081: Description of the security update for USB drivers: October 8, 2013
    #1 - Please, when seeking help, enter the make and model of ALL parts that your system is comprised of in your Signature, or at least the model #'s in your System Specs, then "Save' it.
    ____If you are overclocking, underclocking, or undervolting any parts, informing us of this and their values would prove beneficial in helping you.

    #2 - G.Skill RAM Configurator for your boardSamsung Memory for your boardLatest AMD Chipset Drivers/WindowsLatest AMD Graphics Drivers/WindowsLatest Intel Drivers

    #3 - Please use the PSU Calculator found HERE to determine if it might be the PSU causing issues. I do(Lifetime PRO ver.) and will mention so if it is marginal for your build.
    ____Consider your PSU to be the foundation from which all else is built upon. Anything built upon a weak foundation is poorly built.

    Mine: ASRock Z77 Extreme6, i7-3770K, 16GB F3-14900CL9D-8GBSR, Seasonic X-750 Gold, On-die HD 4000, Corsair H80i, Antec Spot Cool, Fractal Design R4 Black Pearl w/Window
    Hers: ASRock 990FX Extreme4, FX-4170, 16GB AE316G1601U2K, Seasonic X-650 Gold, Asus HD7770-2GD5, Corsair H80i, Antec Spot Cool, Fractal Design R4 Black Pearl w/Window
    Server 1: ASRock 990FX Extreme9, FX-8150, 32GB AE316G1601U2K, Seasonic X-750 Gold, IBM ServeRAID M1015, PowerColor AX5450 1GBK3-SH, Corsair H80i, Antec Spot Cool, Fractal Design XL R2
    Server 2: ASRock FM2A88X Extreme6+, A10-6800K, 16GB F3-17000CL11D-8GBXL, Seasonic SS-660XP2, Fractal Design Arc Midi R2

  3. #3
    captain_amazing is offline Junior Member
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    Default Re: FM2A85X Extreme-4 | Front USB 3.0 Driver Installation Problems

    Quote Originally Posted by - wardog - View Post
    I just saw a Microsoft Update go by recently that might pertain.

    MS13-081: Description of the security update for USB drivers: October 8, 2013
    Thanks wardog - after a quick read, it appears that that issue is specific to USB 2.0 controllers... but I need to do a more thorough read of it before I'll know.

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