Please report all spam threads, posts and suspicious members. We receive spam notifications and will take immediate action!
Results 1 to 10 of 10

Thread: ASRock X79 Extreme4 does not boot

  1. #1
    th3b0y is offline Junior Member
    Join Date
    Nov 2013
    Location
    Germany
    Posts
    5

    Exclamation ASRock X79 Extreme4 does not boot

    Here are the components I have just bought:

    Processor: Intel Core i7 4820K
    Cooler: INTEL BXRTS2011AC
    Motherboard: ASRock X79 Extreme4
    Memory: Corsair Vengeance Pro 8GB (4GBx2)
    SSD: Samsung 840 Pro 128 GB
    Graphics card: Asus R9280X-DC2-3GD5
    PSU: Aerocool Strike-X 600W
    I assembled the components as follows:

    1 - Put the processor on LGA2011 socket on MOBO and cooler on top of it (CPU fan connected to MOBO).
    2 - Put the memories on DDR3 sockets on MOBO (I've also tried switching the sockets and using only 1 memory).
    3 - Put graphics card on PCI-E 3 on MOBO.
    4 - Put the HDMI cable connecting the Graphics card to the monitor.
    5 - Put the power cables (20+4 and 8 ATX) on the MOBO.
    6 - Turn the PC on.

    The Dr. Debug shows the code 00 (CPU Error). The fan on top of the south bridge doesn't work (is it normal?).
    The CPU and Graphics card Fans work.

    I tried reseting the CMOS and nothing changed.

    I stringly think it's the MOBO, but I don't have another one to test and be sure. Should I ask for replacement?

    Thank you.


    Problem solution:

    I called the ASRock sales in Netherlands, which I got from http://www.asrock.com/general/about.asp?cat=Contact . I told about the outdated BIOS version and they sent me the latest version (free of charges).
    It arrived today and the problem was solved.

    Thank you, ASRock.
    Last edited by th3b0y; 11-29-2013 at 01:56 AM. Reason: Problem solved

  2. #2
    parsec's Avatar
    parsec is online now Senior Member
    Join Date
    Jun 2012
    Location
    Third stone from the sun
    Posts
    4,019

    Default Re: ASRock X79 Extreme4 does not boot

    The problem probably is the BIOS version your board has does not work with your Ivy Bridge-E 4820K processor.

    BIOS version 3.20 is needed to support Ivy Bridge-E processors.

    The BIOS version that is on your board is printed on a sticker on the BIOS chip, which I think is in the area around the SATA ports, and the heatsink/fan on the X79 chipset.

    The bad news is, as I have seen before in this forum, that you will need a Sandy Bridge-E processor to put in the board, so you can update the BIOS to the Ivy Bridge-E compatible BIOS version.

    I would not bother trying other things to fix your problem, until we know what BIOS version is now on your board.

    Also, do you know the complete model number of your Corsair memory?

    When you update the BIOS to version 3.20, please read the instructions in this thread: IMPORTANT BIOS Update Information For ASRock Intel 6 Series and X79 Chipset Mother Boards

  3. #3
    th3b0y is offline Junior Member
    Join Date
    Nov 2013
    Location
    Germany
    Posts
    5

    Default Re: ASRock X79 Extreme4 does not boot

    Quote Originally Posted by parsec View Post
    The problem probably is the BIOS version your board has does not work with your Ivy Bridge-E 4820K processor.

    BIOS version 3.20 is needed to support Ivy Bridge-E processors.

    The BIOS version that is on your board is printed on a sticker on the BIOS chip, which I think is in the area around the SATA ports, and the heatsink/fan on the X79 chipset.

    The bad news is, as I have seen before in this forum, that you will need a Sandy Bridge-E processor to put in the board, so you can update the BIOS to the Ivy Bridge-E compatible BIOS version.

    I would not bother trying other things to fix your problem, until we know what BIOS version is now on your board.

    Also, do you know the complete model number of your Corsair memory?

    When you update the BIOS to version 3.20, please read the instructions in this thread: IMPORTANT BIOS Update Information For ASRock Intel 6 Series and X79 Chipset Mother Boards

    I found out that the BIOS version is 3.0 . I don't have another processor to be able to update it =ssss The corsair memory is not in the compatible list (ASRock > X79 Extreme4) because it's a newer model, but I'm pretty sure that's not the problem. Actually I think tha won't be a problem if I succeed upgrading the BIOS version.

    My problem atm is that I don't have another processor =( Any idea?

  4. #4
    - wardog -'s Avatar
    - wardog - is offline Spam Killer
    Join Date
    Nov 2012
    Location
    USA
    Posts
    2,504

    Default Re: ASRock X79 Extreme4 does not boot

    Contact ASRock Tech Support HERE and explain your situation in a polite manner. They might offer to send you a new BIOS chip that is flashed to one that supports your processor. Otherwise last I knew they were charging $15USD + Shipping.

    Or you can call them and inquire of a BIOS chip, Netherlands is the closest, using the phone number on THIS page. That # will most likely get you into their Sales Dept..

    There is a Tech Support person here you can PM. Use THIS link to PM her.


    Yea, you're at the moment stuck between a rock and a hard place as there are no inexpensive IB-E processors. I've found myself and read here and elsewhere that ASRock tech support is good towards it's customers.
    #1 - Please, when seeking help, enter the make and model of ALL parts that your system is comprised of in your Signature, or at least the model #'s in your System Specs, then "Save' it.
    ____If you are overclocking, underclocking, or undervolting any parts, informing us of this and their values would prove beneficial in helping you.

    #2 - G.Skill RAM Configurator for your boardSamsung Memory for your boardLatest AMD Chipset Drivers/WindowsLatest AMD Graphics Drivers/WindowsLatest Intel Drivers

    #3 - Please use the PSU Calculator found HERE to determine if it might be the PSU causing issues. I do(Lifetime PRO ver.) and will mention so if it is marginal for your build.
    ____Consider your PSU to be the foundation from which all else is built upon. Anything built upon a weak foundation is poorly built.

    ASRock Z77 Extreme6, i7-3770K, 16GB F3-14900CL9D-8GBSR, Seasonic SS-660XP2 Platinum, On-die HD 4000, Corsair H80i, Antec Spot Cool, Fractal Design R4 Black Pearl w/Window
    Server 1: ASRock 990FX Extreme9, FX-8150, 32GB AE316G1601U2K, Seasonic X-750 Gold, IBM ServeRAID M1015 (IT Mode), PowerColor AX5450 1GBK3-SH, Corsair H80i, Antec Spot Cool, Fractal Design XL R2
    Server 2: ASRock FM2A88X Extreme6+, A10-6800K, 16GB F3-17000CL11D-8GBXL, Seasonic X750 Gold, IBM ServeRAID M1015 (IT Mode), On-die HD 8670D, Corsair H80i, Antec Spot Cool, Fractal Design Arc Midi R2

  5. #5
    th3b0y is offline Junior Member
    Join Date
    Nov 2013
    Location
    Germany
    Posts
    5

    Exclamation Re: ASRock X79 Extreme4 does not boot

    Quote Originally Posted by - wardog - View Post
    Contact ASRock Tech Support HERE and explain your situation in a polite manner. They might offer to send you a new BIOS chip that is flashed to one that supports your processor. Otherwise last I knew they were charging $15USD + Shipping.

    Or you can call them and inquire of a BIOS chip, Netherlands is the closest, using the phone number on THIS page. That # will most likely get you into their Sales Dept..

    There is a Tech Support person here you can PM. Use THIS link to PM her.


    Yea, you're at the moment stuck between a rock and a hard place as there are no inexpensive IB-E processors. I've found myself and read here and elsewhere that ASRock tech support is good towards it's customers.

    Thank you for your answer. I've just sent them a message, I hope I get a positive answer. I'll keep you informed about the process.

    Thank you again,
    Bruno.

  6. #6
    parsec's Avatar
    parsec is online now Senior Member
    Join Date
    Jun 2012
    Location
    Third stone from the sun
    Posts
    4,019

    Default Re: ASRock X79 Extreme4 does not boot

    Quote Originally Posted by th3b0y View Post
    I found out that the BIOS version is 3.0 . I don't have another processor to be able to update it =ssss The corsair memory is not in the compatible list (ASRock > X79 Extreme4) because it's a newer model, but I'm pretty sure that's not the problem. Actually I think tha won't be a problem if I succeed upgrading the BIOS version.

    My problem atm is that I don't have another processor =( Any idea?
    You have BIOS 3.00... Oh so close... the last version before 3.20!

    I doubt ASR is putting the IVB-E BIOS on these boards from the factory, since SB-E processors are more common.

    Have you tried clearing the BIOS/CMOS since you installed the CPU? This may not work but you can at least try.

    Any chance the place you bought the board or CPU from will let you borrow a SB-E processor? Otherwise, getting a new BIOS chip with 3.20 on it is the best fix.

  7. #7
    th3b0y is offline Junior Member
    Join Date
    Nov 2013
    Location
    Germany
    Posts
    5

    Default Re: ASRock X79 Extreme4 does not boot

    Quote Originally Posted by parsec View Post
    You have BIOS 3.00... Oh so close... the last version before 3.20!

    I doubt ASR is putting the IVB-E BIOS on these boards from the factory, since SB-E processors are more common.

    Have you tried clearing the BIOS/CMOS since you installed the CPU? This may not work but you can at least try.

    Any chance the place you bought the board or CPU from will let you borrow a SB-E processor? Otherwise, getting a new BIOS chip with 3.20 on it is the best fix.

    I've tried clearing the CMOS, but nothing changes.

    I bought it on amazon =(

  8. #8
    - wardog -'s Avatar
    - wardog - is offline Spam Killer
    Join Date
    Nov 2012
    Location
    USA
    Posts
    2,504

    Default Re: ASRock X79 Extreme4 does not boot

    Quote Originally Posted by parsec View Post
    Any chance the place you bought the board or CPU from will let you borrow a SB-E processor?
    In reading that I now realize, obviously, I got single minded when I mentioned "as there are no inexpensive IB-E processors" in that post. Promise. I'll try and do better next time :)
    #1 - Please, when seeking help, enter the make and model of ALL parts that your system is comprised of in your Signature, or at least the model #'s in your System Specs, then "Save' it.
    ____If you are overclocking, underclocking, or undervolting any parts, informing us of this and their values would prove beneficial in helping you.

    #2 - G.Skill RAM Configurator for your boardSamsung Memory for your boardLatest AMD Chipset Drivers/WindowsLatest AMD Graphics Drivers/WindowsLatest Intel Drivers

    #3 - Please use the PSU Calculator found HERE to determine if it might be the PSU causing issues. I do(Lifetime PRO ver.) and will mention so if it is marginal for your build.
    ____Consider your PSU to be the foundation from which all else is built upon. Anything built upon a weak foundation is poorly built.

    ASRock Z77 Extreme6, i7-3770K, 16GB F3-14900CL9D-8GBSR, Seasonic SS-660XP2 Platinum, On-die HD 4000, Corsair H80i, Antec Spot Cool, Fractal Design R4 Black Pearl w/Window
    Server 1: ASRock 990FX Extreme9, FX-8150, 32GB AE316G1601U2K, Seasonic X-750 Gold, IBM ServeRAID M1015 (IT Mode), PowerColor AX5450 1GBK3-SH, Corsair H80i, Antec Spot Cool, Fractal Design XL R2
    Server 2: ASRock FM2A88X Extreme6+, A10-6800K, 16GB F3-17000CL11D-8GBXL, Seasonic X750 Gold, IBM ServeRAID M1015 (IT Mode), On-die HD 8670D, Corsair H80i, Antec Spot Cool, Fractal Design Arc Midi R2

  9. #9
    th3b0y is offline Junior Member
    Join Date
    Nov 2013
    Location
    Germany
    Posts
    5

    Talking Re: ASRock X79 Extreme4 does not boot

    The problem was solved. Topic header updated.

    Thank you all for the answers.

  10. #10
    - wardog -'s Avatar
    - wardog - is offline Spam Killer
    Join Date
    Nov 2012
    Location
    USA
    Posts
    2,504

    Default Re: ASRock X79 Extreme4 does not boot

    Good. That wasn't so hard after all.

    Five days wait, I know... waiting, and you're running.

    Thanks for coming back and notifying us of your progress.
    #1 - Please, when seeking help, enter the make and model of ALL parts that your system is comprised of in your Signature, or at least the model #'s in your System Specs, then "Save' it.
    ____If you are overclocking, underclocking, or undervolting any parts, informing us of this and their values would prove beneficial in helping you.

    #2 - G.Skill RAM Configurator for your boardSamsung Memory for your boardLatest AMD Chipset Drivers/WindowsLatest AMD Graphics Drivers/WindowsLatest Intel Drivers

    #3 - Please use the PSU Calculator found HERE to determine if it might be the PSU causing issues. I do(Lifetime PRO ver.) and will mention so if it is marginal for your build.
    ____Consider your PSU to be the foundation from which all else is built upon. Anything built upon a weak foundation is poorly built.

    ASRock Z77 Extreme6, i7-3770K, 16GB F3-14900CL9D-8GBSR, Seasonic SS-660XP2 Platinum, On-die HD 4000, Corsair H80i, Antec Spot Cool, Fractal Design R4 Black Pearl w/Window
    Server 1: ASRock 990FX Extreme9, FX-8150, 32GB AE316G1601U2K, Seasonic X-750 Gold, IBM ServeRAID M1015 (IT Mode), PowerColor AX5450 1GBK3-SH, Corsair H80i, Antec Spot Cool, Fractal Design XL R2
    Server 2: ASRock FM2A88X Extreme6+, A10-6800K, 16GB F3-17000CL11D-8GBXL, Seasonic X750 Gold, IBM ServeRAID M1015 (IT Mode), On-die HD 8670D, Corsair H80i, Antec Spot Cool, Fractal Design Arc Midi R2

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •