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Thread: Computer Cuts Out Completely

  1. #1
    LaurieWhittaker is offline Junior Member
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    Unhappy Computer Cuts Out Completely

    I have

    ASRock Z87 Extreme3, i7-4770, 16gb AX3U1600W8G9, Sapphire Radeon R9 270X Toxic Boost, Samsung 250GB SSD, Corsair RM-550 80 Plus Gold

    It has worked well for 2 months. Suddenly it seems to just turn off (like click everything's off) when music or videos are playing. If I power off and wait I can restart, otherwise pressing power-on produces not even a click. When It will start I go straight to the BIOS and the CPU temp is 45 degrees which seems okay to me. It runs for hours or days when I'm not using sound.

    It's weird, it has been a great computer 'til now,

    Cheers.

  2. #2
    LaurieWhittaker is offline Junior Member
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    Lightbulb Re: Computer Cuts Out Completely

    I should add that I just got a new NetGear N600

  3. #3
    - wardog -'s Avatar
    - wardog - is online now Spam Killer
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    Default Re: Computer Cuts Out Completely

    Quote Originally Posted by LaurieWhittaker View Post
    I should add that I just got a new NetGear N600
    Also, or after this started?
    #1 - Please, when seeking help, enter the make and model of ALL parts that your system is comprised of in your Signature, or at least the model #'s in your System Specs, then "Save' it.
    ____If you are overclocking, underclocking, or undervolting any parts, informing us of this and their values would prove beneficial in helping you.

    #2 - G.Skill RAM Configurator for your boardSamsung Memory for your boardLatest AMD Chipset Drivers/WindowsLatest AMD Graphics Drivers/WindowsLatest Intel Drivers

    #3 - Please use the PSU Calculator found HERE to determine if it might be the PSU causing issues. I do(Lifetime PRO ver.) and will mention so if it is marginal for your build.
    ____Consider your PSU to be the foundation from which all else is built upon. Anything built upon a weak foundation is poorly built.

    ASRock Z77 Extreme6, i7-3770K, 16GB F3-14900CL9D-8GBSR, Seasonic SS-660XP2 Platinum, On-die HD 4000, Corsair H80i, Antec Spot Cool, Fractal Design R4 Black Pearl w/Window
    Server 1: ASRock 990FX Extreme9, FX-8150, 32GB AE316G1601U2K, Seasonic X-750 Gold, IBM ServeRAID M1015 (IT Mode), PowerColor AX5450 1GBK3-SH, Corsair H80i, Antec Spot Cool, Fractal Design XL R2
    Server 2: ASRock FM2A88X Extreme6+, A10-6800K, 16GB F3-17000CL11D-8GBXL, Seasonic X750 Gold, IBM ServeRAID M1015 (IT Mode), On-die HD 8670D, Corsair H80i, Antec Spot Cool, Fractal Design Arc Midi R2

  4. #4
    LaurieWhittaker is offline Junior Member
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    Exclamation Re: Computer Cuts Out Completely

    I added the N600 a couple of days before the problem started.

  5. #5
    parsec's Avatar
    parsec is online now Senior Member
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    Default Re: Computer Cuts Out Completely

    Quote Originally Posted by LaurieWhittaker View Post
    I have

    ASRock Z87 Extreme3, i7-4770, 16gb AX3U1600W8G9, Sapphire Radeon R9 270X Toxic Boost, Samsung 250GB SSD, Corsair RM-550 80 Plus Gold

    It has worked well for 2 months. Suddenly it seems to just turn off (like click everything's off) when music or videos are playing. If I power off and wait I can restart, otherwise pressing power-on produces not even a click. When It will start I go straight to the BIOS and the CPU temp is 45 degrees which seems okay to me. It runs for hours or days when I'm not using sound.

    It's weird, it has been a great computer 'til now,

    Cheers.
    Your description sounds like an overheating issue, possibly with the PSU. It sounds like a thermal safety switch was activated, since you can't turn the system on again immediately after it shuts off. It could also be the CPU overheating, since the CPU temperature in the BIOS will not be the same as it is when playing a game, and the video card is not producing much heat at that point.

    What do you use for the audio source, the board's onboard audio or something else?

    What PC case are you using? Using the stock Intel CPU cooler?

    You should have a temperature monitoring program running while you are gaming to check the CPU and other system temperatures. Does the PSU's fan run at high speed when you are gaming?

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