No Connection

[Bobcoop103]

A friend asked me to check her computer to see why she could not access the internet, whenever she tried she got the message : CANNOT DISPLAY THIS WEB PAGE. It's a fairly new HP with VISTA, she is connected with a MODEM/ROUTER via cable. Nothing had changed during the time the problem occured. I recieved the same message when I connected to my DSL I also recieved a message saying that there were 2 Internet connections and I should disconnect one, there was only one.
I restored her system to an earlier restore point and it solved the problem for a while then it happened again. Any ideas anyone?

Bob

[Darthtanion]

If it is on a laptop make sure the wireless is disabled (turned off) if you are using a hard wire connection. Most machines won't have issues, but some will give you a similar error.

Moving thread...

[Bobcoop103]

Follow up to above.

I went to NETWORK PROPERTIES & MANAGE INTERNET CONNECTIONS, DIAGNOSE which reported that the internet connection was working properly.
While working with the system I received an IM which told me that the connection was OK I also used a disk that I had downloaded MSIE 8 onto and was able to upgrade to that version, the updates were downloaded and installed. But the main problem remains, I cannot get on the internet through MSIE. I would appreciate any help with this.

Bob

[Bobcoop103]

I tried all that everyone suggested with no luck, as stated the problem was universal, I could not connect to the Internet period, Diagnostics indicated the connection had no problems, I ran a malware scan with the Malicious Software removal tool. It found nothing, I turned the firewalls off. So finally did a system recovery which solved the problem. Thanks to all who tried to help.

Bob

[chuckm]

Bad ethernet port???

[soldier]

You could try re-installing your ethernet drivers..