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Thermaltake Thermaltake was established in 1999 and has transformed into one of the most well known makers of PC cases and coolers and more. They are here to offer free tech support on their full range of products!

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Old 04-30-2008, 11:38 AM
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Thumbs up Welcome to Thermaltake Technical Support!

The Thermaltake Technical Support forum is now open and ready for posts!

Please welcome Mr. Michael Zhang from Thermaltake who will be here to answer your tech questions related to all Thermaltake products.

When posting questions, please provide as much info as possible such as full system specs, what operating system and drivers you are using and please describe your problem as full as possible.

This is also an area you can discuss upcoming Thermaltake products and we will also conduct giveaways and competitions in here from time to time as well.

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Old 04-30-2008, 07:06 PM
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Default Re: Welcome to Thermaltake Technical Support!

Cheers Cameron,

if anyone has any issues or tech questions, just post away. I'll do my best to answer them asap.

again, thanks for the welcome!
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Old 05-01-2008, 05:40 AM
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Default Re: Welcome to Thermaltake Technical Support!

Welcome Michael.

I have a few of your products currently in service :)

Enjoy your stay

Cheers.
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Old 05-07-2008, 12:11 PM
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Default Re: Welcome to Thermaltake Technical Support!

Is it possible to get rails to mount hard drives and
DVD drives in my Thermaltake Xaser case that is four years old.

I upgraded it with a new GIGABYTE GA-MA78GM-S2H and added a Rosewill RCX-Z3 92mm Ball CPU Cooler on a AMD Athlon 64 X2 5000 CPU. Between the four intake case fans and one exhaust fan on top plus the Rosewill cooler it seems to run fairly cool. My 450 Watt Enermax also has a variable control for fan speed as does the The Rosewill Cooler. I was never able to get the Thermaltake fan control or temperature read out to work on my old DFI motherboard. Would it work with the Gigabyte motherboard? Is it likely to be helpful or necessary if I could get it to work.
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Old 05-07-2008, 02:45 PM
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Default Re: Welcome to Thermaltake Technical Support!

Quote:
Originally Posted by pegazuz View Post
Is it possible to get rails to mount hard drives and
DVD drives in my Thermaltake Xaser case that is four years old.
First of all, where are you located? If you are located in Australia feel free to send me an email: michael@thermaltake.com.au and I'll find out if we still have some spare rails for the old Xaser.

Quote:
Originally Posted by pegazuz View Post
My 450 Watt Enermax also has a variable control for fan speed as does the The Rosewill Cooler. I was never able to get the Thermaltake fan control or temperature read out to work on my old DFI motherboard. Would it work with the Gigabyte motherboard? Is it likely to be helpful or necessary if I could get it to work.
If you're referring to the controller that comes with the case, it's not motherboard dependant, you need to plug the fans into the controller and not the MB to control their speed. To monitor temperature, you'll need to place the probes as close to or in the heatsink fins.

Cheers,
Michael
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