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Thread: Gigabyte GA-X58-UD5 random reboots

  1. #1
    keung is offline Junior Member
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    Default Gigabyte GA-X58-UD5 random reboots

    Hey all!

    I have a problem with my PC, and it's very similar to the problem described here. I started experiencing issues about a year ago while running Windows 7. To begin with my computer would lock up completely in Windows, and there was no specific pattern to it. I could play a game for hours without any problems, but after exiting to Windows it could take as few as 5 minutes before it locked up. And since this issue is so random, it could be hours before it locked up. The image got stuck and there was a buzzing electronic sound coming from my headset. After rebooting I checked Windows' event log, but there was nothing of interest there.

    I thought this problem was memory related to begin with, so I ran Memtest86 for a few days. No errors were produced. After a while I thought it could be my video card which was a Club3D GeForce GTS 250 Green Edition, so I purchased a Gigabyte GeForce GTX 670 (also in preparation for Diablo 3). At the time I played Microsoft Flight, and I noticed that the game would load very slow (about 1-2 minutes to get into the menus after starting the game). At this point I was suspecting that my system drive, a Western Digital VelociRaptor 150GB, could be the culprit, but I decided to not swap it out.

    Around the time when Diablo 3, the problem became so severe I gave up. I could play Diablo 3 for hours without any issues (it never locked up in game), but while in Windows it would crash. Shortly after the D3 release I was trying to chat with a friend of mine on Skype. I host a website for him on a linux server I own, so I was basically doing some customer support. While doing this I had Skype and PuTTY running, but my computer locked up so many times within minutes of reboot I abandoned my desktop for a few months.

    In October/November I decided to have another go at my desktop, so I purchased an Intel SSD 520 and Windows 8 Pro. After installing everything, I discovered that the desktop was still not healthy, but the symptoms had changed. It doesn't lock up anymore, now it randomly reboots, and it happens everywhere. I've had it happen while the system is idle on the login screen, while playing Wordament, and while in BIOS settings. The only change I've made so far is to manually set the RAM voltage to 1.66V (above 1.65V as specified here) and disconnecting all HDD's apart from the SSD. The problem persists.

    After the system reboots, it starts up only to boot down within 1-2 seconds. Then it stays off for 1-2 more seconds and boots up again automatically. At this point it boots without problems and stays on until the next time it restarts, which could be anywhere in the scope of 5-20 minutes.

    Right now I'm wondering if the problem could be the motherboard, although I've spent way too much money troubleshooting this PC, so before I start wasting more money on a system that won't work, I figured I'd ask around if anyone could help me find the source of this issue. I haven't played around much with the BIOS settings as I'm not familiar with tweaking hardware.

    Thanks!

    Edit: I just got a BIOS error that the system had problems booting up due to overclocking. I guess my change of DRAM Voltage to 1.66V wasn't well received, so I changed it back to Auto.
    Last edited by keung; 12-10-2012 at 06:54 PM.

  2. #2
    profJim's Avatar
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    Default Re: Gigabyte GA-X58-UD5 random reboots

    Can you borrow a power supply to test with?
    Your HX850 is a top tier power supply but your problems might be caused by your psu.

    Make sure that all power supply cables are secure and fully seated.
    After your psu is disconnected from the A.C. power cord, carefully remove and re-seat the 24-pin and 8-pin psu power cables.
    You should also check that all other wires and cables are secure and that your memory and plug in cards are fully seated.
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    HT|Omega Striker 7.1 sound card ~~ Asus VH242H monitor [1920x1080] ~~ Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium ~~ CyberPower CP1500PFCLCD U.P.S
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  3. #3
    keung is offline Junior Member
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    Default Re: Gigabyte GA-X58-UD5 random reboots

    I might be able to borrow another PSU. How many watts would a spare psu need? I have a unused Fractal Design 400W lying around, would that suffice (not sure how much the GTX demands)?
    I'll go over everything and check if they are seated. When I swapped Video Card in May I actually had to change my case as the old one was too short for the monstrous GTX 670. I made sure everything (cables, memory modules, etc) was seated well while doing it, but I might have missed something.

  4. #4
    profJim's Avatar
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    Default Re: Gigabyte GA-X58-UD5 random reboots

    A good quality 400 watt psu should be fine for any tasks that don't demand a lot of power for your video card.
    The guideline is that your should NOT draw more than 80% of the rated psu capacity for an extended period of time, such as gaming.
    Detailed video card reviews should include how much power the complete system draws from the wall plug while running demanding games, where the system and the video card are usually highly overclocked.

    Cheaply made power supplies often can't deliver their full rated power.
    A quality psu will have over current protection (OCP) that will shut down the power supply if it exceeds its limits.
    If your 400 watt psu is 80% efficient, then it will draw a maximum of about 500 watts from the wall outlet to deliver 400 watts of power to your system.

    Is your cpu or video card overclocked? If yes, how much?
    Last edited by profJim; 12-12-2012 at 10:51 AM. Reason: minor edit
    Q9650 @ 4.10GHz [9x456MHz]
    P35-DS4 [rev: 2.0] ~ Bios: F14
    4x2GB OCZ Reaper PC2-8500 1094MHz @5-5-5-15
    MSI N460GTX Hawk Talon Attack (1GB) video card <---- SLI ---->
    Seasonic SS-660XP2 80 Plus Platinum psu (660w)
    WD Caviar Black WD6401AALS 640GB (data)
    Samsung 840 Pro 256GB SSD (boot)
    SLI @ 16/4 works when running HyperSLI
    Cooler Master 120XL Seidon push/pull AIO cpu water cooling
    Cooler Master HAF XB computer case (RC-902XB-KKN1)
    Asus VH242H 24" monitor [1920x1080]
    MSI N460GTX Hawk (1GB) video card
    Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium
    HT|Omega Claro plus+ sound card
    CyberPower CP1500PFCLCD UPS
    E6300 (R0) @ 3.504GHz [8x438MHz] ~~ P35-DS3L [rev: 1.0] ~ Bios: F9 ~~ 4x2GB Kingston HyperX T1 PC2-8500, 876MHz @4-4-4-10
    Seasonic X650 80+ gold psu (650w) ~~ Xigmatek Balder HDT 1283 cpu cooler ~~ Cooler Master CM 690 case (RC-690-KKN1-GP)
    Samsung 830 128GB SSD MZ-7PC128B/WW (boot) ~~ WD Caviar Black WD6401AALS 640GB (data) ~~ ZM-MFC2 fan controller
    HT|Omega Striker 7.1 sound card ~~ Asus VH242H monitor [1920x1080] ~~ Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium ~~ CyberPower CP1500PFCLCD U.P.S
    .


  5. #5
    keung is offline Junior Member
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    Default Re: Gigabyte GA-X58-UD5 random reboots

    I haven't overclocked anything. I've never tried that. Every component in my system runs at default.

    I'll check if all cables, memory modules and components are seated well. If everything seems to be in order I'll try my 400W psu with little load on my system to test if that fixes my issue. I won't do any demanding tasks such as running games that require much power. I haven't even been able to install any games on my system as the reboots are so sporadic. Since the reboots occur randomly, I could do something simple as web browsing while testing the 400W.

  6. #6
    profJim's Avatar
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    Default Re: Gigabyte GA-X58-UD5 random reboots

    Check out Z77 PRO3 - where do I update my drivers / other problems, post #5.
    The WhoCrashed (freeware) program can provide useful information when BSODs occur.

    Q9650 @ 4.10GHz [9x456MHz]
    P35-DS4 [rev: 2.0] ~ Bios: F14
    4x2GB OCZ Reaper PC2-8500 1094MHz @5-5-5-15
    MSI N460GTX Hawk Talon Attack (1GB) video card <---- SLI ---->
    Seasonic SS-660XP2 80 Plus Platinum psu (660w)
    WD Caviar Black WD6401AALS 640GB (data)
    Samsung 840 Pro 256GB SSD (boot)
    SLI @ 16/4 works when running HyperSLI
    Cooler Master 120XL Seidon push/pull AIO cpu water cooling
    Cooler Master HAF XB computer case (RC-902XB-KKN1)
    Asus VH242H 24" monitor [1920x1080]
    MSI N460GTX Hawk (1GB) video card
    Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium
    HT|Omega Claro plus+ sound card
    CyberPower CP1500PFCLCD UPS
    E6300 (R0) @ 3.504GHz [8x438MHz] ~~ P35-DS3L [rev: 1.0] ~ Bios: F9 ~~ 4x2GB Kingston HyperX T1 PC2-8500, 876MHz @4-4-4-10
    Seasonic X650 80+ gold psu (650w) ~~ Xigmatek Balder HDT 1283 cpu cooler ~~ Cooler Master CM 690 case (RC-690-KKN1-GP)
    Samsung 830 128GB SSD MZ-7PC128B/WW (boot) ~~ WD Caviar Black WD6401AALS 640GB (data) ~~ ZM-MFC2 fan controller
    HT|Omega Striker 7.1 sound card ~~ Asus VH242H monitor [1920x1080] ~~ Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium ~~ CyberPower CP1500PFCLCD U.P.S
    .


  7. #7
    wazza300's Avatar
    wazza300 is offline Sloth Fratelli-Moderator
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    Default Re: Gigabyte GA-X58-UD5 random reboots

    what dram and qpi/vtt voltages are you using?
    Gigabyte z77x UP4-TH F11c Modded Bios
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    Xfx Pro 750w silver rated Psu 80+
    Fractal Arc Midi Case

    http://i38.tinypic.com/14myvfa.jpg x58 ud5 <=3.8ghz + 4.2ghz Overclock Template!!
    http://www.youtube.com/user/warren304#p/u Visit Me On Youtube

    Lots Of Gaming Videos With X58 Ud5 System And Gpu On My Youtube Channel!!
    Just Uploaded New Battlefield 4 Video!!!!!!!!!!!!!!!!!!!!!!

  8. #8
    keung is offline Junior Member
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    Default Re: Gigabyte GA-X58-UD5 random reboots

    After re-connecting the 24-pins and 8-pins connectors and checking that every cable is properly set and that my video card is properly seated (it's the only component I have in my machine), I have been able to use my computer for one hour without any reboots. I haven't tested it extensively, though. Right now it's updating Windows, but when that's complete, I'll download Microsoft Flight and play some to see if it can handle that.

    While going over everything I did notice something which I had forgotten about. The upper part of the primary PCI-Ex16 socket is loosened from the motherboard. I remember seeing this when I removed my old GTS 250. It's my own fault for trusting a manufacturer to build a PC, I guess. However, this made me plug the new GTX 670 in the 2nd slot. Could this cause problems?

    Quote Originally Posted by profJim View Post
    Check out Z77 PRO3 - where do I update my drivers / other problems, post #5.
    The WhoCrashed (freeware) program can provide useful information when BSODs occur.
    Thanks! I'll try that if my system reboots again.

    Quote Originally Posted by wazza300 View Post
    what dram and qpi/vtt voltages are you using?
    DRAM: 1.5V
    QPI/Vtt: 1.15V

  9. #9
    wazza300's Avatar
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    Default Re: Gigabyte GA-X58-UD5 random reboots

    Quote Originally Posted by keung View Post

    DRAM: 1.5V
    QPI/Vtt: 1.15V
    i think thats your problem,whats the rated voltage of that ram at 1600mhz? my ocz reaper were 1.65v rated,plus 1.15v qpi/vtt is way too low imo,even for a non overclocked cpu,i would set to atleast 1.3v or 1.315v,from what your describing of random shut offs/restarts it points to memory voltage or qpi/vtt not enough
    Gigabyte z77x UP4-TH F11c Modded Bios
    Intel i7 3770k 24/7@4.8ghz 1.38v Turbo llc +0.165v dvid multithreading enabled
    Samsung Green(MV-3V4G3D/US) 8GB @2133mhz 9-10-10-21-1t 1.55v
    Thermalright Silver Arrow Cpu Cooler
    1xSamsung 840 pro 256 Gb SSD windows 8.1 pro 64bit
    1xSamsung f4 HD204UI 2tb hard drive Storage
    Powercolor 7970 3gb V3 @1150mhz core/1700mhz mem,1.150v Accelero aftermarket air cooler 55c max
    Razer Lycosa Keyboard
    Logitech X-530 5.1 Speakers
    Lite-On iHAS124-19 24x Sata DVDRW
    K-World Hybrid DVB-T 210SE Digital T.V Card
    L.G E2260V L.E.D 1920x1080 Monitor
    Xfx Pro 750w silver rated Psu 80+
    Fractal Arc Midi Case

    http://i38.tinypic.com/14myvfa.jpg x58 ud5 <=3.8ghz + 4.2ghz Overclock Template!!
    http://www.youtube.com/user/warren304#p/u Visit Me On Youtube

    Lots Of Gaming Videos With X58 Ud5 System And Gpu On My Youtube Channel!!
    Just Uploaded New Battlefield 4 Video!!!!!!!!!!!!!!!!!!!!!!

  10. #10
    profJim's Avatar
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    Default Re: Gigabyte GA-X58-UD5 random reboots

    From the GA-X58A-UD5 rev 1.0 specifications:
    (Note 2) For optimum performance, if only one PCI Express graphics card is to be installed, be sure to install it in the PCIEX16_1 slot; if you are installing two PCI Express graphics cards, it is recommended that you install them in the PCIEX16_1 and PCIEX16_2 slots.

    (Note 3) The PCIEX8_1 and PCIEX8_2 slots share bandwidth with the PCIEX16_1 and PCIEX16_2 slots respectively. When PCIEX8_1 is populated with an expansion card, the PCIEX16_1 slot will operate at up to x8 mode; when PCIEX8_2 is populated with an expansion card, the PC IEX16_2 slot will operate at up to x8 mode.
    I don't think that installing your video card in the PCIEX16_2 slot will have any negative effects.
    Q9650 @ 4.10GHz [9x456MHz]
    P35-DS4 [rev: 2.0] ~ Bios: F14
    4x2GB OCZ Reaper PC2-8500 1094MHz @5-5-5-15
    MSI N460GTX Hawk Talon Attack (1GB) video card <---- SLI ---->
    Seasonic SS-660XP2 80 Plus Platinum psu (660w)
    WD Caviar Black WD6401AALS 640GB (data)
    Samsung 840 Pro 256GB SSD (boot)
    SLI @ 16/4 works when running HyperSLI
    Cooler Master 120XL Seidon push/pull AIO cpu water cooling
    Cooler Master HAF XB computer case (RC-902XB-KKN1)
    Asus VH242H 24" monitor [1920x1080]
    MSI N460GTX Hawk (1GB) video card
    Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium
    HT|Omega Claro plus+ sound card
    CyberPower CP1500PFCLCD UPS
    E6300 (R0) @ 3.504GHz [8x438MHz] ~~ P35-DS3L [rev: 1.0] ~ Bios: F9 ~~ 4x2GB Kingston HyperX T1 PC2-8500, 876MHz @4-4-4-10
    Seasonic X650 80+ gold psu (650w) ~~ Xigmatek Balder HDT 1283 cpu cooler ~~ Cooler Master CM 690 case (RC-690-KKN1-GP)
    Samsung 830 128GB SSD MZ-7PC128B/WW (boot) ~~ WD Caviar Black WD6401AALS 640GB (data) ~~ ZM-MFC2 fan controller
    HT|Omega Striker 7.1 sound card ~~ Asus VH242H monitor [1920x1080] ~~ Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium ~~ CyberPower CP1500PFCLCD U.P.S
    .


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