G1.Sniper3 Virtu MVP problems (support won't help for 20+ days)

[wysiwyg]

Hello from Bulgaria.

I have a problem with LucidLogix Virtu MVP, and I filed a support ticket with Gigabyte 20 days ago, but they're just plain stupid and apparently can't help. I sent a copy with my problem to LucidLogix, but I got no answer whatsoever from them.

Here's the complete communication with Gigabyte technical support on the subject.

I can't find any way of filing a complaint of the Gigabyte technical support, please help.

Thank you.

[Vinster]

Read your note, I think you made them mad... lol... unfirtunately I don't have any of that HW to test.

What's the problem with just using the VirtuMVP2-1-115a-23214_Setup_64Bit - from the official Lucid site?

Vin

[wysiwyg]

I'm using 2.1.115a, because the new one won't work, but the old one pops up every once in a while and tells me to update. And the support piss me off, because they just won't read what you write them, and instead of testing to see the real problem, they waste people time by suggesting stupid stuff.

[Vinster]

I found that by providing too much information they lose the conversation in their translator. (I'm assuming they are using one)

It's like talking to law enforcement, straight facts only, and direct answers to questions. no side stories/notes... they'll nail you on the side story and your note for the 2nd GPU was a side note.

Had you copied and pasted your PC specs from here to your support ticket, they would have had no choice but to see 3x GPU's

Vin

[wysiwyg]

I know that they lose it in translation, and that's exactly why I've asked for 2nd level support in the first place. 2nd level support is supposed to know English.

[dejanh]

You think you have it bad, I've been at it over here Major problems with the Gigabyte GA-X79S-UP5-WIFI board for almost 2 months solid. Yeah, they have some extremely serious problems with customer service. Unfortunately, unless you can get to someone important on the phone or find a person that has a contact at Gigabyte you can forget having your problem fixed though the normal support channel. They offer no practical service.