Gigabyte ga-x79s-up5 USB 3.0 Issues

[aadder]

I'm running F3 bios revision currently. Windows 7 x64 with 64Gigs of memory. I've tried different devices in the USB2.0 they work fine but as soon as I put them in the USB 3.0 ports nothing works. I looked under device manager it shows them as unknown device. I'm wondering if this another bug within the motherboard? I need the USB 3.0 ports to work.

Thanks

[Vinster]

have you tried installing the driver? USB3 drivers are not bundled with Windows7 installation. you have to download and install the driver yourself.

I looked up your board and I found two USB3.0 drivers listed for it;

1) Fresco USB 3.0 driver 3.5.93.0 4.84 MB -> http://download.gigabyte.ru/driver/m...resco_usb3.exe

2) VIA USB 3.0 Driver 6.1.7600.3105 8.15 MB -> http://download.gigabyte.ru/driver/m...a_usb3_x79.exe

I would try that and then go from there.

Vin

[aadder]

Yep both of those drivers were installed.

[Vinster]

Ok, the next I would make sure of is that the latest chipset drivers were/are installed.

something else to do as well, in device manager, double-click in the device and select "update driver" and select "don't go online" and select "have disk" then browse to the driver location and force the installation.

Vin

[aadder]

Here is a screen shot of the usb drivers. I have all the current drivers installed as of 2 days ago I do believe. I noticed the bios does recognize the external hd. I tried auto and I also put it as HD. Still the when I plug in the drive into the usb 3.0 it comes up as unknown. I hope this helps some.

[Vinster]

So aadder, that unknown device is not listed as a device with an exclamation mark under other devices?

and that unknown device goes away if you unplug your external HD?

Vin

[aadder]

No the unknown device does not have an ! next to it. It doesn't matter if the usb hd is plugged in or not. Anything I plug into the USB 3.0 ports does not work they all show up as Unknown or not show up at all under device manager this includes flash drives. If I put those same devices in the usb 2.0 port they work. There is something about the usb 3.0 ports that is going on. I'm going to probably call Gigabyte tomorrow to see if they can diagnose the problem.

[Vinster]

In the bios, are the USB3.0 devices enabled (Peripherals Menu)? From the manual (Page 53/54) the Fresco USB3,0 ports are for the front and the VIA USB 3.0 Ports are for the back ports...

Both sets of ports are doing the same thing?

Vin

[aadder]

Both are enabled in the bios. I plugged in the usb3.ports into the front the hard drive etc are all seen right away. I have a SuperMicro 4U server case there 2 front usb 3.0 port design doesn't mount that's why its not installed. I tried and tried to find something at MicroCenter that will work they don't have a mounting bracket that will. Seems that via usb 3.0 ports are not working. I'll take a picture of what I'm talking about a little later on.

Side note I noticed the Intel Server nic I340-T4 at times on this board does not reset the ports correctly. Though let's try to figure out what's going on with the usb 3.0 ports in the back since the front is useless in there current design.

[aadder]

Wow really tech support is a joke they are saying there is a conflict with the usb 3.0 due to my having an Adaptec raid controller installed. The onboard raid controller is disabled. This same raid card worked in another motherboard without a problem.