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Thread: EP45-UD3p 1.1 PCIe card troubleshooting

  1. #1
    bentpin is offline Junior Member
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    Default EP45-UD3p 1.1 PCIe card troubleshooting

    Hi!

    Sorry if this is the wrong forum.


    I have a stable, working setup:

    My computer is a Gigabyte EP45-UD3P, motherboard rvn 1.1, BIOS rvn F10 (stable)

    The board is loaded into a x8 slot, only other thing running is a GeForce GTS 250 1 Meg board in the x16 slot


    I swapped out an Aja Corvid 3G video capture card for a used Aja Kona LHe card. Both are 4 lane, and don't have anywhere to plug external power in (like my video card).

    System is stable with the 3G in the 8 lane slot.

    When I initiate the system, all the phase LEDs on the motherboard come on. It idles for about ten seconds. During this time, the LHe lamp closest to the BNC connector end comes on and stays on. The two furthest from the connector end glow dimly, but steadily. Then, the computer quits. A few seconds later, it restarts. It continues to loop. There is never a POST beep.

    If I then remove the board, I get the splash screen, then a BIOS nag screen (POST error occurs!) then asks me to run last known good configuration.

    Aja is no help.

    How can I figure out what's going on from the mobo side?

    thanks!

  2. #2
    profJim's Avatar
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    Default Re: EP45-UD3p 1.1 PCIe card troubleshooting

    Welcome to the forum.

    Can you test the used card in another system to see if it works?
    Try swapping the slot positions of the used card with your video card.

    From AJA KONA LHe Plus HD-SDI / Analog Video Capture KONA LHE PLUS | B&H Photo, Specifications tab:

    System Requirements -- Mac or PC system with free PCI-e slot (typically 16x is required)
    Supported Graphics Cards -- NVIDIA GeForce GTX285: 275.33 Graphics Driver

    note: there are 20 NVIDIA Quadro video cards that are supported, most of which are FX models.


    We need detailed information about ALL OF THE HARDWARE in your system.

    We can best help you after you create a detailed hardware list in the System Specs
    portion of your forum profile at the bottom of the profile page or in your forum signature.
    Be sure to include brand names and model numbers.
    When you are done editing or creating your hardware list, save the settings.
    Q9650 @ 3.80GHz [9x422MHz]
    P35-DS4 [rev: 2.0] ~ Bios: F14
    4x2GB OCZ Reaper PC2-8500 844MHz @4-4-4-10
    MSI N460GTX Hawk Talon Attack (1GB) video card <---- SLI ---->
    Seasonic SS-660XP2 80 Plus Platinum psu (660w)
    WD Caviar Black WD6401AALS 640GB (data)
    Samsung 840 Pro 256GB SSD (boot)
    SLI @ 16/4 works when running HyperSLI
    Cooler Master 120XL Seidon push/pull AIO cpu water cooling
    Cooler Master HAF XB computer case (RC-902XB-KKN1)
    Asus VH242H 24" monitor [1920x1080]
    MSI N460GTX Hawk (1GB) video card
    Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium
    HT|Omega Claro plus+ sound card
    CyberPower CP1500PFCLCD UPS
    E6300 (R0) @ 3.504GHz [8x438MHz] ~~ P35-DS3L [rev: 1.0] ~ Bios: F9 ~~ 4x2GB Kingston HyperX T1 PC2-8500, 876MHz @4-4-4-10
    Seasonic X650 80+ gold psu (650w) ~~ Xigmatek Balder HDT 1283 cpu cooler ~~ Cooler Master CM 690 case (RC-690-KKN1-GP)
    Samsung 830 128GB SSD MZ-7PC128B/WW (boot) ~~ WD Caviar Black WD6401AALS 640GB (data) ~~ ZM-MFC2 fan controller
    HT|Omega Striker 7.1 sound card ~~ Asus VH242H monitor [1920x1080] ~~ Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium ~~ CyberPower CP1500PFCLCD U.P.S
    .


  3. #3
    bentpin is offline Junior Member
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    Default Sorry!

    I thought I had.

    I had some troubles registering, but I filled out a long list of parts. Allow me to go back and see why that isn't showing up.

    In the interim,

    Gigabyte EP45-UD3P 1.1 revision board
    fed by an 800w HP server PSU
    Runs a 4 core Xeon 5470 around 3.3GHz (stock, not pushing)
    Cooled by a Ninja plus and a few fans
    Has 8GB of memory, 4 of OCZ something, and 4 of another, but runs in dual mode
    Uses a GeForce GTS250 1 Meg video card

    BIOS revision F10 (factory fresh) but I don't know what's in the backup BIOS (a little fuzzy on that whole system, which is what initially brought me here).


    The video card goes in a X16 slot.
    The Aja card is in a 8 lane slot.

    I see the specs you refer to, but that is for an Aja LHe Plus.

    I'm pretty sure it is a 4 lane card: KONA LHe Support - Legacy Support - Support - AJA Video Systems



    Swapping cards in slots does nothing helpful. Leaving the card in the x16 and pulling the video card halts it dead in the water, in other words like the system wasn't plugged into the wall. IN fact, pulling that dog, and putting the video card back in took it a minute or two unplugged from the wall before it wanted to start.

    There is no external power to this card, like the video card, btw (I can't read what I initially wrote)


    Thanks,

    Shawn

  4. #4
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    Default Re: EP45-UD3p 1.1 PCIe card troubleshooting

    After you have created your hardware list, be sure to save the settings.

    From the Kona PC Manual:

    Minimum System Requirements
    AJA Video recommends that your system meet minimum hardware and software requirements
    to achieve a satisfactory level of performance when operating it. System requirements are
    subject to change as new versions of operating systems, QuickTime, and workstations become
    available. For the most up-to-date Minimum System Requirements see the AJA website at:
    KONA MAC System Configuration - KONA Family - Edit - Products - AJA Video Systems


    From KONA PC System Configuration - KONA Family - Edit - Products - AJA Video Systems:

    You are here: Home > Products > Edit > KONA Family > KONA PC System Configuration

    KONA for PC Supported System Configurations

    The AJA support and engineering team target only Enterprise Class Workstations.
    The slot placement is based on an engineering analysis of the motherboard for
    performance and available bandwidth. These are the required HD / 2K workflow
    configurations for the KONA product line.

    Followed by a list of workstation class motherboards from Dell, HP, Boxx, Tyan and SuperMicro.
    Q9650 @ 3.80GHz [9x422MHz]
    P35-DS4 [rev: 2.0] ~ Bios: F14
    4x2GB OCZ Reaper PC2-8500 844MHz @4-4-4-10
    MSI N460GTX Hawk Talon Attack (1GB) video card <---- SLI ---->
    Seasonic SS-660XP2 80 Plus Platinum psu (660w)
    WD Caviar Black WD6401AALS 640GB (data)
    Samsung 840 Pro 256GB SSD (boot)
    SLI @ 16/4 works when running HyperSLI
    Cooler Master 120XL Seidon push/pull AIO cpu water cooling
    Cooler Master HAF XB computer case (RC-902XB-KKN1)
    Asus VH242H 24" monitor [1920x1080]
    MSI N460GTX Hawk (1GB) video card
    Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium
    HT|Omega Claro plus+ sound card
    CyberPower CP1500PFCLCD UPS
    E6300 (R0) @ 3.504GHz [8x438MHz] ~~ P35-DS3L [rev: 1.0] ~ Bios: F9 ~~ 4x2GB Kingston HyperX T1 PC2-8500, 876MHz @4-4-4-10
    Seasonic X650 80+ gold psu (650w) ~~ Xigmatek Balder HDT 1283 cpu cooler ~~ Cooler Master CM 690 case (RC-690-KKN1-GP)
    Samsung 830 128GB SSD MZ-7PC128B/WW (boot) ~~ WD Caviar Black WD6401AALS 640GB (data) ~~ ZM-MFC2 fan controller
    HT|Omega Striker 7.1 sound card ~~ Asus VH242H monitor [1920x1080] ~~ Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium ~~ CyberPower CP1500PFCLCD U.P.S
    .


  5. #5
    bentpin is offline Junior Member
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    Default

    I've seen those, but don't understand how they might apply. That's why I'm here. Aja is silent on the topic when I've asked them.

    well, except to say that they only tested it on a limited number of mobos, which makes sense.

    What is the motherboard saying to the capture card? What is it responding? can I invoke some sort of log command?

    Is there something I can bitbang in either of them to make them play nice?

    Or is there an architecture issue on my motherboard?

    Thanks for such quick responses, btw!

    Shawn

  6. #6
    profJim's Avatar
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    Default Re: EP45-UD3p 1.1 PCIe card troubleshooting

    You're welcome.

    It sounds like there is a hardware compatibility problem with the Aja Kona LHe card.
    In the first post you said that your system can't even boot with the Kona card installed.
    It's possible that the Kona card is defective and preventing your system from booting.
    Can you test the Kona card in a different system?
    You might need to spend some time searching the web for reviews or forums that deal with the Kona card.
    The only other thing that I can think of is to install an older PCI video card in your system and see if the Kona card will work.

    FWIW, I think that the Nvidia Quadro cards are only compatible with workstation systems.
    Q9650 @ 3.80GHz [9x422MHz]
    P35-DS4 [rev: 2.0] ~ Bios: F14
    4x2GB OCZ Reaper PC2-8500 844MHz @4-4-4-10
    MSI N460GTX Hawk Talon Attack (1GB) video card <---- SLI ---->
    Seasonic SS-660XP2 80 Plus Platinum psu (660w)
    WD Caviar Black WD6401AALS 640GB (data)
    Samsung 840 Pro 256GB SSD (boot)
    SLI @ 16/4 works when running HyperSLI
    Cooler Master 120XL Seidon push/pull AIO cpu water cooling
    Cooler Master HAF XB computer case (RC-902XB-KKN1)
    Asus VH242H 24" monitor [1920x1080]
    MSI N460GTX Hawk (1GB) video card
    Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium
    HT|Omega Claro plus+ sound card
    CyberPower CP1500PFCLCD UPS
    E6300 (R0) @ 3.504GHz [8x438MHz] ~~ P35-DS3L [rev: 1.0] ~ Bios: F9 ~~ 4x2GB Kingston HyperX T1 PC2-8500, 876MHz @4-4-4-10
    Seasonic X650 80+ gold psu (650w) ~~ Xigmatek Balder HDT 1283 cpu cooler ~~ Cooler Master CM 690 case (RC-690-KKN1-GP)
    Samsung 830 128GB SSD MZ-7PC128B/WW (boot) ~~ WD Caviar Black WD6401AALS 640GB (data) ~~ ZM-MFC2 fan controller
    HT|Omega Striker 7.1 sound card ~~ Asus VH242H monitor [1920x1080] ~~ Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium ~~ CyberPower CP1500PFCLCD U.P.S
    .


  7. #7
    profJim's Avatar
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    Default Re: EP45-UD3p 1.1 PCIe card troubleshooting

    I download the 2007 KonaLH Models: LHe and LH Installation and Operation Guide from http://www.aja.com/pdf/support/AJA_KonaLHe_manual.pdf

    On page 13:
    Minimum and Recommended System and Software Requirements
    Model KONA LHe Minimum: Power Mac G5 (dual) PCI-Express 2GHz with 1GB or more RAM
    Model KONA LHe Recommended: Power Mac G5 PCI-Express (dual) 2.3 GHz or Quad 2.5GHz with 1GB or more RAM
    I didn't see any mention of PC compatibility.
    Q9650 @ 3.80GHz [9x422MHz]
    P35-DS4 [rev: 2.0] ~ Bios: F14
    4x2GB OCZ Reaper PC2-8500 844MHz @4-4-4-10
    MSI N460GTX Hawk Talon Attack (1GB) video card <---- SLI ---->
    Seasonic SS-660XP2 80 Plus Platinum psu (660w)
    WD Caviar Black WD6401AALS 640GB (data)
    Samsung 840 Pro 256GB SSD (boot)
    SLI @ 16/4 works when running HyperSLI
    Cooler Master 120XL Seidon push/pull AIO cpu water cooling
    Cooler Master HAF XB computer case (RC-902XB-KKN1)
    Asus VH242H 24" monitor [1920x1080]
    MSI N460GTX Hawk (1GB) video card
    Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium
    HT|Omega Claro plus+ sound card
    CyberPower CP1500PFCLCD UPS
    E6300 (R0) @ 3.504GHz [8x438MHz] ~~ P35-DS3L [rev: 1.0] ~ Bios: F9 ~~ 4x2GB Kingston HyperX T1 PC2-8500, 876MHz @4-4-4-10
    Seasonic X650 80+ gold psu (650w) ~~ Xigmatek Balder HDT 1283 cpu cooler ~~ Cooler Master CM 690 case (RC-690-KKN1-GP)
    Samsung 830 128GB SSD MZ-7PC128B/WW (boot) ~~ WD Caviar Black WD6401AALS 640GB (data) ~~ ZM-MFC2 fan controller
    HT|Omega Striker 7.1 sound card ~~ Asus VH242H monitor [1920x1080] ~~ Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium ~~ CyberPower CP1500PFCLCD U.P.S
    .


  8. #8
    bentpin is offline Junior Member
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    Default Re: EP45-UD3p 1.1 PCIe card troubleshooting

    Yeah,

    the only difference is the software driver, aja tells me. It's all a moot point now, I think I killed the motherboard. With nothing but the cpu installed, it turns on for one second, then the power supply clicks.

    It's dead in the water until I pull the mains plug. a few seconds later, I can hear the click again, and when I plug back in, I can do it all over again. I can't take the cpu off until I find my long screwdriver again, but looking at the board, both bios's seem to have the corner of pin one burnt until I can see gold. I don't know.

    Thanks again for all the input!


    Shawn

  9. #9
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    Default Re: EP45-UD3p 1.1 PCIe card troubleshooting

    Sorry to hear about your motherboard problems.

    Can you borrow another power supply to test with?

    You will need at least one memory module installed when you boot your system.
    If a 4-pin ATX_12V or 8-pin EPS12V cable is not connected to the motherboard your system can't boot.
    Do you have a case speaker connected to the front panel speaker pins?

    This is what normal bios chips look like:
    Q9650 @ 3.80GHz [9x422MHz]
    P35-DS4 [rev: 2.0] ~ Bios: F14
    4x2GB OCZ Reaper PC2-8500 844MHz @4-4-4-10
    MSI N460GTX Hawk Talon Attack (1GB) video card <---- SLI ---->
    Seasonic SS-660XP2 80 Plus Platinum psu (660w)
    WD Caviar Black WD6401AALS 640GB (data)
    Samsung 840 Pro 256GB SSD (boot)
    SLI @ 16/4 works when running HyperSLI
    Cooler Master 120XL Seidon push/pull AIO cpu water cooling
    Cooler Master HAF XB computer case (RC-902XB-KKN1)
    Asus VH242H 24" monitor [1920x1080]
    MSI N460GTX Hawk (1GB) video card
    Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium
    HT|Omega Claro plus+ sound card
    CyberPower CP1500PFCLCD UPS
    E6300 (R0) @ 3.504GHz [8x438MHz] ~~ P35-DS3L [rev: 1.0] ~ Bios: F9 ~~ 4x2GB Kingston HyperX T1 PC2-8500, 876MHz @4-4-4-10
    Seasonic X650 80+ gold psu (650w) ~~ Xigmatek Balder HDT 1283 cpu cooler ~~ Cooler Master CM 690 case (RC-690-KKN1-GP)
    Samsung 830 128GB SSD MZ-7PC128B/WW (boot) ~~ WD Caviar Black WD6401AALS 640GB (data) ~~ ZM-MFC2 fan controller
    HT|Omega Striker 7.1 sound card ~~ Asus VH242H monitor [1920x1080] ~~ Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium ~~ CyberPower CP1500PFCLCD U.P.S
    .


  10. #10
    bentpin is offline Junior Member
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    Default Re: EP45-UD3p 1.1 PCIe card troubleshooting

    I do have a speaker attached! I swear I am getting one short, quiet beep. The fans even attempt to crank, then they all go dead.

    I have it completely torn down now with the exception of the cpu (I've lost my long screwdriver).

    I took a picture of my bios(es). I was wrong. That's gold paint. Looked dished in under the inspector's scope, but clearly paint with optical photography.

    See?



    My working theories are that either the cpu I modded has pooped the bed, or a speck of conductive material has pissed the system off. (I didn't realize how dirty it was).

    I don't have a spare power supply. This is all new to me. All the things I maintain are either laptops, tablets, or older tech boxes that have zero downtime. (shrugs). I just wish the $%^&*( thing would just run...

    Shawn

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