Re: New Case is Missing Parts - NO ONE will help
Sorry I don't know consumer laws in the US so can't help with this. In the UK the product doesn't have to be returned in the original box in this instance. You don't mention how long you've had the case before contacting newegg which may be useful information for someone trying to help.
As a work-around, you can get some 5.25" to 3.5" brackets for HDDs and put them there instead - maybe newegg might offer some of these instead of the $10 if you're out of the RMA period. I know from experience that the drive trays can be a pig to get hold of and you're only likely to be able to get them from the original manufacturer or some kind soul who has spare space and doesn't mind parting with some. If you want to be really cheeky, you could order another box from newegg, remove the drive trays and return it to them straight away ;-)
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