GA-EX58-UD3R not detecting one memory slot

[thatguy77]

Hey guys. Today I turned on my computer and it kept power cycling (turning on for one second and turning off repeatedly).

Specs:
GA-EX58-UD3R
Intel Core i7-920
PNY Nvidia GTX 470
6GB G.skill DDR3-1600

I thought it was a RAM problem so I took out my RAM and tried them one at a time to no avail. Then I remembered I had a spare kit of memory (Crucial Ballistix 6GB DDR3-1333). So I plugged them into all three triple channel slots and turned on my computer and the same thing happened. Except this RAM has LED lights at the top (that light up during the one second my computer is on during these power cycles) and the stick plugged into slot 1 was not lighting up. So I tried the same stick in slot 3, it now lit up. No stick will light up in slot 1.

So I bought a PSU to test with and my computer boots absolutely fine with a new PSU. Tried plugging the old PSU in just to do a final test and it power cycled again. With the new PSU I still have the same RAM problem. Not sure how all the sudden that slot stopped working since the power cycling issue was a PSU-related problem.

Is there any fix or do I have to RMA the board?

[wazza300]

Re: GA-EX58-UD3R not detecting one memory slot

try clearing cmos by removing mb battery for 30minutes,then try with the problem ram slot

[thatguy77]

Re: GA-EX58-UD3R not detecting one memory slot

try clearing cmos by removing mb battery for 30minutes,then try with the problem ram slot

Thanks. Just tried this, it's still not detecting any memory in that slot.

[Chike]

Re: GA-EX58-UD3R not detecting one memory slot

One stick in slot 1 works?

[thatguy77]

Re: GA-EX58-UD3R not detecting one memory slot

One stick in slot 1 works?

No, no sticks in slot 1 work.

[wazza300]

Re: GA-EX58-UD3R not detecting one memory slot

try loosening cpu heatsink slightly,quarter turn on each mounting screw,have you removed cpu lately? bent cpu socket pins can cause memory/slot issues

[Chike]

Re: GA-EX58-UD3R not detecting one memory slot

If ust one stick in slot 1 by itself does not work there is absolutely no point to try 3 sticks.
This may indocate the slot is faulty or you may have bent pins in the CPU socket.
You can remove the CPU to inspect the socket, or take a picture of it and post it here. The picture need to be taken with a digi cam macro mode, and good light.
All the above with great care of course, not to make things worse.

[thatguy77]

Re: GA-EX58-UD3R not detecting one memory slot

I don't have a good camera but the pins look completely normal. Put it all back together everything works fine except for that slot not detecting memory.

[wazza300]

Re: GA-EX58-UD3R not detecting one memory slot

have you done close inspection of the faulty slot? check the gold contacts and makesure none are bent/broken off ect

any warranty left on the mb ?

[thatguy77]

Re: GA-EX58-UD3R not detecting one memory slot

have you done close inspection of the faulty slot? check the gold contacts and makesure none are bent/broken off ect

any warranty left on the mb ?

After close inspection of the slot, it appears something tiny has broken off. How could this have happened? Is that something I can fix? I am attaching a photo from my friend's camera: http://img443.imageshack.us/img443/2150/photofg.jpg - It's a high-res photo so zoom if you need to.

I am so upset right now. My motherboard should still be under warranty, it has been less than three years. They should cover wear and tear such as this, correct?

[Lsdmeasap]

Re: GA-EX58-UD3R not detecting one memory slot

We are talking about white slots only here correct? Just checking to be sure.

WOW, this is the third board this past 2-3 weeks with broken memory slot pins, what's going on with this!?

[thatguy77]

Re: GA-EX58-UD3R not detecting one memory slot

We are talking about white slots only here correct? Just checking to be sure.

WOW, this is the third board this past 2-3 weeks with broken memory slot pins, what's going on with this!?

Yes - white slots only. It's in my slot one as seen in the picture. The other two white slots are working fine.

I am super upset right now :(

Will Gigabyte rectify this under warranty? I did nothing wrong and have always been very careful putting in RAM.

[Lsdmeasap]

Re: GA-EX58-UD3R not detecting one memory slot

They may or may not, you'll have to contact them and see.

You can use these other two threads I've seen recently for reference if they ask. Since this seems to be happening a lot here lately and maybe it's due to one brand of memory or something else on the slots themselves, no way this many instances recently can be user error

http://forums.tweaktown.com/gigabyte/47569-ga-ma790fx-ds5-oh-dear-2.html

http://forums.tweaktown.com/gigabyte/47910-z68x-ud3h-b3-wont-boot-anymore-4-sticks-ram-2.html

[thatguy77]

Re: GA-EX58-UD3R not detecting one memory slot

They may or may not, you'll have to contact them and see.

You can use these other two threads I've seen recently for reference if they ask. Since this seems to be happening a lot here lately and maybe it's due to one brand of memory or something else on the slots themselves, no way this many instances recently can be user error

http://forums.tweaktown.com/gigabyte/47569-ga-ma790fx-ds5-oh-dear-2.html

http://forums.tweaktown.com/gigabyte...cks-ram-2.html

It's definitely not any fault of my own. Thanks for showing me this, makes me feel a little bit better. It must have happened while taking out of my sticks of RAM. Super odd. I am VERY gentle with them. There's nothing I can do but RMA the board and hope for the best.

[Lsdmeasap]

Re: GA-EX58-UD3R not detecting one memory slot

Ya, it's odd to me removing ram can do this, because I pull memory hundreds of times a week sometimes!

And I cram shop towels and paper towels into ram slots and never have any issues pulling it back out, guess I'm luck there probably, but still this shouldn't be possible due to pulling out a memory module unless there is something wrong with the slots or the contacts on the memory itself might be damaged causing it to catch on the pins in the slot.

I would let them know in the RMA notes, and link to this thread if you want!