Hey fellas. New member here on TweakTown, but long time active member on OCN. Posting this here as well since it seems to have a stonger Gigabyte presence than OCN
I'm having some issues with my mobo. It's a z97n-wifi. I recently built a rig using an i5 4670k, 8gb gskill ares memory, and msi 290x a few months back. It was running great for about a month or two, then started getting random BSOD's while I was gaming. I looked up the BSOD code and it pointed to a memory issue.
So I downloaded memtest and ram both modules individually and they both tested good. Reinstalled both modules and booted back up and everything was fine for about a week when I got another BSOD. This time when I tried rebooting it went into a boot loop. It would turn on for 5-10 seconds without posting, then shut off for 5-10 seconds, then back on. This keeps repeating until I cut power to the PSU.
So I did a bunch of testing. Tested the PSU and it came back good. Put one memory module in slot 1 and was able to boot into Windows. Shutdown, removed the first module and installed the second in slot 1. Booted into Windows. Shutdown and installed both modules and it went into boot loop. Shutdown, put one module into slot 2, bootloop. Put the other module into slot 2, bootloop. Grabbed another set of known good memory from a different computer and got the exact same results. Boot into Windows with only slot 1 populated, bootloop with both slots or just slot 2 populated. So I concluded slot 2 was bad.
So I messaged tech support and got an RMA approval. I sent out the board, they said there was a minor issue found that was repaired and they sent it back.
Upon getting the board back, I reinstalled everything and hit the power button. Started booting fine and I thought "awesome, board is fixed! Time to get back to gaming!" Then got a BSOD before getting into Windows. did the exact same testing procedure as before the RMA with the exact same results.
So I messaged tech support again explaining how I had just gotten the board back from RMA and am still having issues. They claim the board was serviced and tested before being returned.
Ideally, I'd like to get the board replaced rather than repaired again and I'm outside the return window from the store I bought the board. Is there anything I can do to speed up the process of messaging back and forth with a tech rep since it takes them at least a day to reply to each message I send.
I'm having some issues with my mobo. It's a z97n-wifi. I recently built a rig using an i5 4670k, 8gb gskill ares memory, and msi 290x a few months back. It was running great for about a month or two, then started getting random BSOD's while I was gaming. I looked up the BSOD code and it pointed to a memory issue.
So I downloaded memtest and ram both modules individually and they both tested good. Reinstalled both modules and booted back up and everything was fine for about a week when I got another BSOD. This time when I tried rebooting it went into a boot loop. It would turn on for 5-10 seconds without posting, then shut off for 5-10 seconds, then back on. This keeps repeating until I cut power to the PSU.
So I did a bunch of testing. Tested the PSU and it came back good. Put one memory module in slot 1 and was able to boot into Windows. Shutdown, removed the first module and installed the second in slot 1. Booted into Windows. Shutdown and installed both modules and it went into boot loop. Shutdown, put one module into slot 2, bootloop. Put the other module into slot 2, bootloop. Grabbed another set of known good memory from a different computer and got the exact same results. Boot into Windows with only slot 1 populated, bootloop with both slots or just slot 2 populated. So I concluded slot 2 was bad.
So I messaged tech support and got an RMA approval. I sent out the board, they said there was a minor issue found that was repaired and they sent it back.
Upon getting the board back, I reinstalled everything and hit the power button. Started booting fine and I thought "awesome, board is fixed! Time to get back to gaming!" Then got a BSOD before getting into Windows. did the exact same testing procedure as before the RMA with the exact same results.
So I messaged tech support again explaining how I had just gotten the board back from RMA and am still having issues. They claim the board was serviced and tested before being returned.
Ideally, I'd like to get the board replaced rather than repaired again and I'm outside the return window from the store I bought the board. Is there anything I can do to speed up the process of messaging back and forth with a tech rep since it takes them at least a day to reply to each message I send.
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