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Thread: Can anyone help me with this adobe issue.




  1. #1

    Default Can anyone help me with this adobe issue.

    Error 1402.Could not open key:HKEY_<wbr>LOCAL_<wbr>MACHINE\SOFTWARE<wbr>\Mic rosoft\Windo<wbr>ws\CurrentVersio<wbr>n\Run\Option alCo<wbr>mponents\IMAIL.V<wbr>erify that you have sufficient access to that key, or contact your support personnel.

    It is on my sister's computer and I can't get it to go. The adobe flash just won't install.
    Windows 7 Professional
    (2)-ASUS VS248H-P Black 24" Monitor
    CORSAIR Hydro Series H60 (CWCH60) Liquid CPU Cooler
    ASRock Z77 Extreme4 LGA 1155 Intel Z77 HDMI SATA 6Gb/s USB 3.0 ATX Intel Motherboard
    Kingston Hyper X Blu 16GB
    Intel Xeon E3-1245 V2 Ivy Bridge 3.4GHz (3.8GHz Turbo) LGA 1155 77W Quad-Core Server Processor
    High Current Pro HCP-750 750W TX12V v2.3 / EPS12V v2.92 SLI Certified CrossFire Certified 80 PLUS GOLD
    SAMSUNG 830 Series MZ-7PC256B/WW 2.5" 256GB SATA III MLC Internal Solid State Drive
    3 -2TB Western Digital Black HDD
    Rosewill RDCR-11003 74-in-1 USB3.0 3.5 Internal Card Reader
    1 Asus Blu Ray Burner
    1 Plextor DVD Burner

  2. #2
    Lsdmeasap's Avatar
    Lsdmeasap is offline GIGABYTE Guru
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  3. #3

    Default Re: Can anyone help me with this adobe issue.

    Yes, tried direct. I have checked for virus, and uninstalled and also used the uninstaller. I am running out of options.
    Windows 7 Professional
    (2)-ASUS VS248H-P Black 24" Monitor
    CORSAIR Hydro Series H60 (CWCH60) Liquid CPU Cooler
    ASRock Z77 Extreme4 LGA 1155 Intel Z77 HDMI SATA 6Gb/s USB 3.0 ATX Intel Motherboard
    Kingston Hyper X Blu 16GB
    Intel Xeon E3-1245 V2 Ivy Bridge 3.4GHz (3.8GHz Turbo) LGA 1155 77W Quad-Core Server Processor
    High Current Pro HCP-750 750W TX12V v2.3 / EPS12V v2.92 SLI Certified CrossFire Certified 80 PLUS GOLD
    SAMSUNG 830 Series MZ-7PC256B/WW 2.5" 256GB SATA III MLC Internal Solid State Drive
    3 -2TB Western Digital Black HDD
    Rosewill RDCR-11003 74-in-1 USB3.0 3.5 Internal Card Reader
    1 Asus Blu Ray Burner
    1 Plextor DVD Burner

  4. #4
    Join Date
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    Default Re: Can anyone help me with this adobe issue.

    I found this through a bing search. I don't know if it will help, but offer it anyways. Figured it couldn't hurt.
    Error "1402: Could not open key ..." or "1406: Could not write...to key..." when you install Acrobat or Adobe Reader (6.x-9.x or 3D on Windows)
    http://forums.tweaktown.com/gigabyte...ench-test.html
    http://www.gigabyte-usa.com/FileList...ios_qflash.pdf
    Phenom II 945 @ 3.2Ghz w/Thermaltake Big Typhoon Pro 14 CPU Cooler
    Gigabyte GA-MA78GM-S2H rev.1.1 F11
    Sapphire 3870HD / 100225L / 512MB / ddr4
    4GB / Kingston / KHX8500D2K2/2GN / 5-5-5-18 / 1066Mhz
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    (1) WD Caviar / WD2500AAKS/ 250GB in SATA AHCI
    (2) IDE's 1 8XdualDVDRW 1 52x32x52x CDRW
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    2) 80x80 front fans (1) 120x120 rear fan and small nb fan
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  5. #5

    Default Re: Can anyone help me with this adobe issue.

    Thanks. I tried that already.
    Windows 7 Professional
    (2)-ASUS VS248H-P Black 24" Monitor
    CORSAIR Hydro Series H60 (CWCH60) Liquid CPU Cooler
    ASRock Z77 Extreme4 LGA 1155 Intel Z77 HDMI SATA 6Gb/s USB 3.0 ATX Intel Motherboard
    Kingston Hyper X Blu 16GB
    Intel Xeon E3-1245 V2 Ivy Bridge 3.4GHz (3.8GHz Turbo) LGA 1155 77W Quad-Core Server Processor
    High Current Pro HCP-750 750W TX12V v2.3 / EPS12V v2.92 SLI Certified CrossFire Certified 80 PLUS GOLD
    SAMSUNG 830 Series MZ-7PC256B/WW 2.5" 256GB SATA III MLC Internal Solid State Drive
    3 -2TB Western Digital Black HDD
    Rosewill RDCR-11003 74-in-1 USB3.0 3.5 Internal Card Reader
    1 Asus Blu Ray Burner
    1 Plextor DVD Burner

  6. #6

    Default Re: Can anyone help me with this adobe issue.

    I can't install adobe acrobat. Flash seemed to install.
    Windows 7 Professional
    (2)-ASUS VS248H-P Black 24" Monitor
    CORSAIR Hydro Series H60 (CWCH60) Liquid CPU Cooler
    ASRock Z77 Extreme4 LGA 1155 Intel Z77 HDMI SATA 6Gb/s USB 3.0 ATX Intel Motherboard
    Kingston Hyper X Blu 16GB
    Intel Xeon E3-1245 V2 Ivy Bridge 3.4GHz (3.8GHz Turbo) LGA 1155 77W Quad-Core Server Processor
    High Current Pro HCP-750 750W TX12V v2.3 / EPS12V v2.92 SLI Certified CrossFire Certified 80 PLUS GOLD
    SAMSUNG 830 Series MZ-7PC256B/WW 2.5" 256GB SATA III MLC Internal Solid State Drive
    3 -2TB Western Digital Black HDD
    Rosewill RDCR-11003 74-in-1 USB3.0 3.5 Internal Card Reader
    1 Asus Blu Ray Burner
    1 Plextor DVD Burner

  7. #7
    Lsdmeasap's Avatar
    Lsdmeasap is offline GIGABYTE Guru
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    Default Re: Can anyone help me with this adobe issue.

    So you got flash installed, and now have a problem with acrobat?

    Is this the full acrobat or the small reader? What happened to this system, viruses or what?

    You may need to do a repair install or run sfc /scannow. Do you have the install disk so you can do this? What is the OS anyway?

  8. #8

    Default Re: Can anyone help me with this adobe issue.

    Vista ultimate 32bit. There were some viruses but all have been taken care of but they were not any known causes of this problem. She has the install disc.
    Windows 7 Professional
    (2)-ASUS VS248H-P Black 24" Monitor
    CORSAIR Hydro Series H60 (CWCH60) Liquid CPU Cooler
    ASRock Z77 Extreme4 LGA 1155 Intel Z77 HDMI SATA 6Gb/s USB 3.0 ATX Intel Motherboard
    Kingston Hyper X Blu 16GB
    Intel Xeon E3-1245 V2 Ivy Bridge 3.4GHz (3.8GHz Turbo) LGA 1155 77W Quad-Core Server Processor
    High Current Pro HCP-750 750W TX12V v2.3 / EPS12V v2.92 SLI Certified CrossFire Certified 80 PLUS GOLD
    SAMSUNG 830 Series MZ-7PC256B/WW 2.5" 256GB SATA III MLC Internal Solid State Drive
    3 -2TB Western Digital Black HDD
    Rosewill RDCR-11003 74-in-1 USB3.0 3.5 Internal Card Reader
    1 Asus Blu Ray Burner
    1 Plextor DVD Burner

  9. #9
    Lsdmeasap's Avatar
    Lsdmeasap is offline GIGABYTE Guru
    Join Date
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    PCB Island
    Posts
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    Default Re: Can anyone help me with this adobe issue.

    Ahh, well the viruses could have messed up some files even though you got rid of them

    There isn't a repair install option for vista, like XP, so you wouldn't want to go that route just yet because it is basically a clean install.

    What you should do though is run a SFC /Scannow

    Open a Administrator Command prompt, then type in "sfc /scannow" without the quotes and let it run. If it finds any problems with windows files it will replace them, and may ask for the install disk.

    If you need help getting an admin command prompt let me know and I will tell you how to do that.

  10. #10

    Default Re: Can anyone help me with this adobe issue.

    The scan took 3 seconds and here is what it said.

    Microsoft (R) Windows (R) Resource Checker Version 6.0
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    Scans the integrity of all protected system files and replaces incorrect version
    s with
    correct Microsoft versions.

    SFC [/SCANNOW] [/VERIFYONLY] [/SCANFILE=<file>] [/VERIFYFILE=<file>]
    [/OFFWINDIR=<offline windows directory> /OFFBOOTDIR=<offline boot directory>
    ]

    /SCANNOW Scans integrity of all protected system files and repairs files
    with
    problems when possible.
    /VERIFYONLY Scans integrity of all protected system files. No repair operati
    on is
    performed.
    /SCANFILE Scans integrity of the referenced file, repairs file if problems
    are
    identified. Specify full path <file>
    /VERIFYFILE Verifies the integrity of the file with full path <file>. No re
    pair
    operation is performed.
    /OFFBOOTDIR For offline repair specify the location of the offline boot dire
    ctory
    /OFFWINDIR For offline repair specify the location of the offline windows d
    irectory

    e.g.

    sfc /SCANNOW
    sfc /VERIFYFILE=c:\windows\system32\kernel32.dll
    sfc /SCANFILE=d:\windows\system32\kernel32.dll /OFFBOOTDIR=d:\ /OFFWINDI
    R=d:\windows
    sfc /VERIFYONLY
    Windows 7 Professional
    (2)-ASUS VS248H-P Black 24" Monitor
    CORSAIR Hydro Series H60 (CWCH60) Liquid CPU Cooler
    ASRock Z77 Extreme4 LGA 1155 Intel Z77 HDMI SATA 6Gb/s USB 3.0 ATX Intel Motherboard
    Kingston Hyper X Blu 16GB
    Intel Xeon E3-1245 V2 Ivy Bridge 3.4GHz (3.8GHz Turbo) LGA 1155 77W Quad-Core Server Processor
    High Current Pro HCP-750 750W TX12V v2.3 / EPS12V v2.92 SLI Certified CrossFire Certified 80 PLUS GOLD
    SAMSUNG 830 Series MZ-7PC256B/WW 2.5" 256GB SATA III MLC Internal Solid State Drive
    3 -2TB Western Digital Black HDD
    Rosewill RDCR-11003 74-in-1 USB3.0 3.5 Internal Card Reader
    1 Asus Blu Ray Burner
    1 Plextor DVD Burner

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