View Full Version : Sound Card-Creative Audigy (Not Detected)

09-08-2002, 12:42 PM
Have been having problems doing the install for my Sound Card. I have the Creative Sound Blaster Audigy Gamer.

I'm getting the following error message while trying to install the software for the card.

Error Message: "Setup Could Not Detect any Sound Blaster Card Audigy on your system.........."

Yes, I am using the Sound Blaster Audigy Installation CD that came with the card.

Yes, I did remove the card from the PCI slot and re-seated it (did this twice).

Yes, did move the card from the PCI slot it was currently in to another available PCI slot and still the same problem.

Yes, I did disable the onboard sound chip in the BIOS.

Bad Card or something else I should try?

Pic of error message below.


09-08-2002, 12:44 PM
BIOS pic......

Onboard Sound Chip is disabled.

09-09-2002, 05:47 AM
Are there any audio devices listed in device manager? I wouldn't think that it would happen with a Soudblaster, but I have seen Windows mis-identify cards before, and then insist that it is not what it really is and not excapt the drivers. If there is an audio device listed, try updating the drivers, and use the Soundblaster drivers. If that doesn't work, disable whatever it thinks is there, then try installing the drivers.

09-09-2002, 10:16 AM

Pic below of what I'm seeing.

I did delete the below items that had a "?" in front of them. Then rebooted the machine and put in the Sound Blaster Audigy Installation CD that came with the card but still having the same problem and same error message.

Device Manager showed the following items with a yellow "?" mark in front of them. (as shown in pic below)

? Other Devices
? Multimedia Audio Controller
? PCI Input Device
? Universal Serial Bus (USB) Controller
? Unknown Device

I also saw a major heading of "Sound, Video and Game Controllers" but I'm assuming these are for my GeForce 4 Graphics Card? I didn't delete these but wondering if I should and try to re-install as well?

Here are the objects under that heading but they look okay (no yellow questions marks in front of them).
Audio Codecs
Legacy Adio Drivers
Legacy Video Capture Devices
Media Control Devices
MP-401 Compatible MIDI Device
Standard Game Port
Video Codecs

I also went to the Creative Audigy web site (URL: http://www.soundblaster.com) and downloaded a file called "AUDDRVPACK.EXE" which was a 12.16MB file for the Sound Blaster Audigy Gamer Card. This file is a Sound Blaster Audigy Series Driver Pack for Windows 2000 and XP.
(Revision: AUD-WEBUP-W2-US, Date: 8/26/2002

Downloaded and installed this file but no luck. Still getting the same error message; "Setup Could Not Detect any Sound Blaster Card Audigy on your system..........".


09-09-2002, 12:58 PM

Looks like a lot of people have had problems with this card and Windows XP.

Check out this URL:

There's a lot of information on this thread but bottom line looks like people are returning their Creative Audigy Sound Cards for a replacement card.

Anyone know any more about this?

09-09-2002, 01:05 PM
Try un-installing everything that has a yellow exclamation point and
then try installing the drivers for your card. After you uninstall the exclamation points do not restart, just install from the downloaded driver.

Please post back if this helps or not.


09-09-2002, 05:39 PM

Just re-tried un-installing everything that had a yellow "?" in front of it (did not restart my system) and then tried installing the drivers from the installation CD. Still having the same problem.

Anything else I can try?

Did anyone check out this URL from United Kingdom?

Any thoughts?

09-10-2002, 02:09 AM
I looks to me like the drivers for the onboard sound are loaded. Try deleting everything but the video codecs from under the "sound, video, game controller" section. Look in the "add/remove software" section of control panel and see if there is anything listed that refers to audio, particularly anything for AC97, and uninstall it. Even though you have disabled the audio in the BIOS, see if there is a jumper on the motherboard that will disable the built in sound as well. Delete all of the items in device manager with a "?". REboot. Hopefully the sound blaster will be detected this time. If not, and the items with a "?" appear again, select the multimedia sound controller properties, and try to do an "update driver", directing it to the appropriate folder on the Soundblaster cd. If it finally sees it as a Soundblaster, it will automatically set up the rest of the cards features as well.

I use a Soundblaster Audigy Gamer in my machine with no problems.

Winxp Pro - clean install
MSI K7T266 Pro2RU
Athlon XP1900+
Gainward Geforce4 4200 Golden Sample

09-10-2002, 02:18 PM
Tried everything and still no luck.

Booted machine into SAFE Mode and deleted the following items under Device Manager.

Under the Heading: "Other Devices"
Multimedia Audio Controller
PCI Input Device
Universal Serial Bus (USB) Controller
Unknown Device

Under the Heading: "Sound, Video and Game Controllers"
Audio Codecs
Legacy Adio Drivers
Legacy Video Capture Devices
Media Control Devices
MP-401 Compatible MIDI Device
Standard Game Port
Video Codecs

Then shutdown/restarted in Normal Bootup mode and canceled when prompt by Windows to install drivers for the device. Put the UPDATED drivers for Auidgy in CD-ROM and tried to install but same error message. Tried the card in both PCI 2 and PCI 3 slots.

Did look in "ADD/REMOVE software" section of control panel but nothing listed refering to audio and nothing labeled AC97.

Got so frustrated I REINSTALLED Windows XP Pro on my machine (selected new install option). Made sure the Onboard Audio was disabled in BIOS 1st this time. Not sure if that would remove all prior setting/drivers on hard drive but even after a new install of Windows I was still getting the same error mesage.

Thought about re-formatting my hard drive (nothing of any importance yet on there anyway) then doing a clean install of Windows XP Pro. That would certainly clear out anything I may have done incorrectly on the initial install of Windows. What do you think?

I have a feeling the problem is being caused by one or two things. When I first installed the OS I forgot to set the OnBoard Audio to disable before installing the OS. Although you would think what I've already done troubleshooting already would correct that issue.

The other possbility is a bad Sound Card. One of my friends is going to lend me his card (his works) and at least I can eliminate the possbility of a bad card.

Someone else mentioned to me to check IRQ availability as well but I'm not sure what I should be seeing. They mentioned I should see IRQ's from 0-15 but I see more than that and see nothing as "unlisted" (meaning it's available). I did remove one of the firewire cards in PCI slot 4 but that made no difference either when trying to install the software.


09-10-2002, 03:38 PM
There used to be only 15 irqs. Damned if I can remember whether it's a setting in the bios or winxp that allows for more. My Audigy is using irq 18 and the firewire port is using 19.

09-13-2002, 01:12 AM
One of the guys from work is going to lend me his Creative Audigy Gamer Sound Card (identical to mine) and should be able confirm if this is a bad card.

My friend has the same Sound Card / MOB combination and has no problems.

Hopefully, I'll have the card tonight to test with. I'll keep you posted.

P.S. Did run some more tests last night but the cards still not being recognized. Removed all cards from my machine except for the Graphics Card (GeForce 4 Gainward Card) and Sound Card and still had a problem. Tried all 5 PCI slots without sucess.
(also did a 2nd "New Install" of Win XP Pro and this didn't fix either)


09-13-2002, 07:44 PM
Here is a pic of my Device Manager list for my Audigy. Maybe it will offer a clue. I'm running out of ideas!

Bahamut Zer0
09-13-2002, 10:57 PM
In your BIOS, there (should/might) be an option called 'INT Pin Assignments'
When you select one of them (should be 4) the devices that are attached to it will be displayed to the right. If you select one and your sound card is listed as well as, say, your vid card or network card, then move your sound card to another pci slot. Slot 5 or 3 usually works best (depending on your mobo of course, and the location of your other peripherals)
In any case, try and get the sblive on its own, then boot into windows and open the device manager. delete the devices with yellow marks on them, and then goto the view menu and select 'show hidden devices' dubble-check the device area and remove any hidden sblive/other dubble-ups.
Windows should find the sblive and install its stocko drivers. Update them asap with the latest drivers from creatives web-page.

Failing that, you can always take the card out, reinstall winXP without the sound card (make absolutley sure the onboard sound chip is disabled) then install the sound card when windows has finished installing.

09-14-2002, 12:40 PM
Bahamut Zer0 / bigjackusa,

Bear with me...........Here are my current BIOS Screens and some addn'l PICS to help troubleshoot.

My system is running BIOS vs F10.

09-14-2002, 12:43 PM
More BIOS Scree Shots (these are in order).

09-14-2002, 12:45 PM
More BIOS Scree Shots (these are in order).

09-14-2002, 12:48 PM
More BIOS Scree Shots (these are in order).

09-14-2002, 12:52 PM
More BIOS Scree Shots (these are in order).

09-14-2002, 01:03 PM
Only PCI Slot #2 being used.

09-14-2002, 01:10 PM
I did speak briefly to a Creative Audigy Tech Support Rep. earlier today in regard to my problem. The Creative rep told me about this file on their Audigy installation CD.

The File Name = CTZAPXX.exe which was suppose to be a way of updating or removing any Audigy Sound Card drivers on my system that Windows XP Pro may overlook. They said it bypasses the OS. This is Creative's driver update tool.

I gave it shot but that didn't work either. I'll have to call them again tomorrow if I get a chance.

09-14-2002, 01:12 PM
The File Name = CTZAPXX.exe being executed on my system.

This is a screen shot of the "Creative Driver Update Utility" tool on the Creative Installation CD.

There are options on this menu:
1) Device Installation
2) Device Uninstallation

Unfortunately, this utility tool didn't work either.

09-14-2002, 01:22 PM

Not sure what just happened. Some of the pics didn't update and I'm out of time this evening. I have all the BIOS Screens to post but there taking to long to update so I'll post the missing ones tomorrow.

Bottom line with this problem is EVERYTHING I'VE TRIED SO FAR HAS FAILED.

Bahamut Zer0...... I didn't find anything called 'INT Pin Assignments' in my BIOS.

I'm getting real close to going with your last suggestion of taking out the card, reinstall winXP (without the sound card & making absolutley sure the onboard sound chip is disabled). Then install the sound card when windows has finished installing.
(FYI: I did reinstall the OS twice already but when I did it I didn't remove the card so that "might" make a difference...who knows?).


09-15-2002, 06:33 PM
Got it working (whew..took all night). Here's the fix by the way as nothing else seemed to work.

re-flashed the BIOS F10 from Windows XP (even though I was already running F10). Also, made sure I checked the box for the "clear dmi info" & "internet update".

Next powered down.
Removed all but the Video Card, memory, and CPU.
Booted again.
Went into the BIOS option for "Load Optimized Defaults", F10 (saved/exited).
Re-enter the BIOS and disabled "On Board Sound".
Saved / Exit
Re-installed Windows XP Pro (reformat / re-partioned)
Re-install the sound card (before anything else).
Then installed my other PCI devices one by one.

Also in BIOS make sure APIC is enabled under the "BIOS Feature Setup" option.

We're back in business !


P.S. Some of the guys over at AMDMB's forum helped me out w/ this one. They have some good guys who are very familar w/ this particular Gigabyte board.


09-16-2002, 02:04 AM
I'm glad to hear that you finally got it working after all of that. What was the effect of flashing the bios supposed to be? Unless it was corrupted, I would think that would not have any effect.

09-16-2002, 10:21 AM
I just had an answer back from Creative, a few days ago, about a lock up problem when installing Audigy ex drivers in XP. They suggested the card be put in PCI slots 4 or 5. You may want to try that instead of slot 3. :confused:

09-16-2002, 01:17 PM

Not sure but if I get addn'l information I'll post it.

Just glad it's finally working.


09-16-2002, 02:23 PM
Good to hear you are up and running Atlas...oh BTW..instead of pics why don't your just ALT+ Print scrn your window it much cleaner view and can be read better....just a suggestion..:)

09-18-2002, 02:15 PM

Good to hear you are up and running Atlas...oh BTW..instead of pics why don't your just ALT+ Print scrn your window it much cleaner view and can be read better....just a suggestion..

Right now I have two machines. To save time I just leave my original machine connected to the internet to post questions to tweaktown. My new machine isn't connected to the internet yet. That's why the pics.

Once I get my new machine set up the way I want it I'll start doing screen shots with ALT + Print Screen.

07-01-2008, 10:37 AM
file:///C:/Users/J653C%7E1.LIG/AppData/Local/Temp/moz-screenshot.jpgfile:///C:/Users/J653C%7E1.LIG/AppData/Local/Temp/moz-screenshot-1.jpgfile:///C:/Users/J653C%7E1.LIG/AppData/Local/Temp/moz-screenshot-2.jpgfile:///C:/Users/J653C%7E1.LIG/AppData/Local/Temp/moz-screenshot-3.jpgfile:///C:/Users/J653C%7E1.LIG/AppData/Local/Temp/moz-screenshot-4.jpgHello friends,

The issue: for some reason only known to Creative, in certain cases the hardware id substring (a number used to identify the model number of your card) on the original Audigy sound cards becomes corrupted. This is described in more detail here: http://bottorff.net/Audigy/Audigy%20Project.htm.http://i.ixnp.com/images/v3.36/t.gif (http://bottorff.net/Audigy/Audigy%20Project.htm.) The driver setup program will then no longer allow you to install the drivers since 'a supported product can't be found'.

Now, let me point out that in my opinion
1. Creative ought to let you install any of their drivers for any pci card YOU decide, instead of forcing the installer to exit if a supported product supposedly can't be found.
2. Should take their responsibility and fix/replace the Audigy cards exhibiting this issue, or release drivers with a solution. The fact that this an older sound card is no excuse, since this is clearly an issue experienced by quite a number of people (search google).

However, there is one simple solution:
1. Install the excellent freeware Kxproject drivers (located at http://kxproject.lugosoft.com/).http://i.ixnp.com/images/v3.36/t.gif (http://kxproject.lugosoft.com/%29.) They will actually identify your card correctly, and also give better sound quality and many additional features Creative never bothered to make available (but which are supported by the chip on the card). This is the preferred solution since it's not to hard to install & configure these drivers.

If, however, you use Vista x64 (like I do), you're out of luck. Kxproject does not support x64 os-es. But, oh joy, I've found a solution!
Of course, on XP you could install the original drivers. But this option is more to my liking.

1. Download the driver package for the Audigy card from Creatives website
2. Open the .exe file in an archiving utility (eg. PowerArchiver), and extract the files somewhere
3. Open the extraction dir and go to the Drivers\wdm\ subdirectory
4. Open wdma_emu.inf in notepad
5. Press ctrl+F and do a search for "; Audigy, Audigy 2" (without the " of course)
6. Once you've found it, press enter, and on the next line paste
"%Audigy.DeviceDesc%=Audigy_Device,PCI\VEN_1102&DEV_0004&SUBSYS_00401102" (without " )

-- This adds the corrupted hardware id to the list of allowed model numbers for the driver installation, enabling you to install the drivers anyway. If your corrupted id is different (look for the Details > Hardware ids tab in Device manager where your card is listed) copy the line "%Audigy.DeviceDesc%=Audigy_Device,PCI\VEN_1102&DEV_0004&SUBSYS_00xxxxxx" (where xxxxxx is the number specific to your situation) instead. --

7. Repeat for the next "; Audigy, Audigy 2" line, and again, and again (so a total of 4 times). Smart people only need to do this step once, since it's only necessary for the section which applies to you ([Creative.NTX86.6] for x84 systems, [Creative.NTIA64.6] for itanium, [Creative.NTAMD64.6] for x64)
8. Save the file
9. Manually search for drivers in the device manager 'update driver' option, select the Drivers\wdm subdir and presto. Your drivers will finally install!
10. Run setup.exe located in the \Drivers subdir to tie up loose ends and complete the install.

You won't get all the creative bloatware this way (I haven't been able to fix the actual setup.exe program), but everything else will work fine and you'll be able to use your precious Audigy you paid good money for. If you want the FireWire/Gameport to work I fear you're out of luck too.. but vista wouldn't detect them for me anyway.

Good luck! You can reply or mail me (through the forum) if anything is unclear. And, in closing: shame on you, Creative.

07-02-2008, 02:35 AM
Wow ... you put a lot of info in your post that may be of importance to someone but prolly not to those who originally posted in 2002.