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View Full Version : A few questions about PNY and Tiger Direct...



boardryder2002
10-29-2002, 03:15 PM
Well, My lovely GF4 Ti4600 has bit the dust... HORRIBLY. The only way I could get it to work is by lightly pushing down on the corner and holding my hand there. Sometimes I could get it into a position that would work fine but it would end up crashing. When taking the card out to wrap up and send away, I heard a crack, nothing too big but I could hear it. I decided to put on a rubber glove and touch the transistors to see if it had came from there and, surely enough, it did. That is weird considering I've had this board for about 5 months. In the five months I had put a water-cooling shindig together to see if I could get the heat to die down, and also switched motherboards. I also put it in another computer to see if it was the mb. Now I have my trusty but damn slow VooDoo3 2000 in the computer. OK, now I've never returned any hardware before and I'm sort of nervous. I want to know if the tampering with the heatsink will void my warranty. The fact that I had to clean the thermal compound off the GPU to put water specific compound on makes me think they will reject it. Also, what is a "refurbished" product like the other post. Can they repair a "loose" transistor. Has my warranty gotten corrupt? Please help!:confused:

Raven
10-29-2002, 03:49 PM
Most of the time, modifications will void the warranty. I personally do not try to return a product I have fiddled with.

If you still have the original heatsink/fan that came with the card, you could try to put that on VERY CAREFULLY so as not to make it look like it was removed. You MIGHT be able to get away with it since you put the original back on there, and the heatsink had nothing (apparently) to do with the malfunction.

You can try to clean the water compound off with isopropyl alcohol (rubbing alcohol) on a Q-tip. Replace the thermal grease with similar/exact compound it used to have, if possible. Usually the white silicon compound.

A "refurbished product" is one that has been repaired from unusable status. They usually don't live up to the standards of "working quite right", in my experiences.

FLaCo
10-29-2002, 03:49 PM
Hmmm, did you purchase the computer from them?...if so you prolly voided warranty once you opened up the case. Most cases have a seal claiming that once you break it you will void warranty. The original thermal compund was prolly just some frag type that heasink brought attached to the bottom of it.


Refurbished products WERE not working and were repaired to work once more...but don't count on them.

Raven
10-29-2002, 03:52 PM
MUHAHA beat ya Flaco.

Speaking of Tiger Direct. Did you simply purchase that video card from them, or like Flaco mentioned, was it a complete system?

boardryder2002
10-29-2002, 03:54 PM
The computer was put together by me and I bought the card seperetly about 3 months before the new motherboard and case. All parts came from Tiger Direct and no problems except the GPU...

Raven
10-29-2002, 03:57 PM
Ok then you might be able to take my previous recommendation and put it into effect.

Was the card White Box (OEM) or retail packaging?

[EDIT]
Your 'warranty' may still be within the terms of its original contract. 1 Year, 2, or 3 if it was Retail. If it was OEM, then you may be screwed with a 30 day warranty.

FLaCo
10-29-2002, 03:58 PM
Quick finger there...i went back edited a few things...now i have to go back...i noticed you explained whata refurbished product is.

Raven
10-29-2002, 04:01 PM
Quick finger there...i went back edited a few things...now i have to go back...i noticed you explained whata refurbished product is.

Looking at that edit made me think.. pny usually uses white silicon grease CRAP on their heatsinks. Some use cruddy frag tape, but I've yet to actually get some on a GF3 or newer.

boardryder2002
10-29-2002, 04:04 PM
Retail, and one of the pins on the end got stretched in the process of taking off the heatsink. It's nothing big, but if you look VERY closely, you can kind of see it. That is what makes me nervous. Do you think I should send it to TD or PNY if I do send it?

Raven
10-29-2002, 04:07 PM
It depends on TD's return/replacement policy. If PNY requires that all returns go through them, then PNY is your route. But, since you bought from TD, you may still be able to exchange.

boardryder2002
10-29-2002, 04:13 PM
TD requires a "defective" code from the manufacturer before you can send it back. The only way is to get on the phone and explain to a tech support guy what the problem is. That, my friend, is a nightmare and seems like a hassel. My gut instinct was to send it directly to PNY because it seems like they would understand the problem better.

Raven
10-29-2002, 04:40 PM
True, they also know exactly how their product was shipped to you though. That includes thermal grease and bent pins.

RDR
10-30-2002, 07:45 AM
most of the hardware suppliers I deal with send hardware right back to the mfg'er and get a determination from them before providing a replacement - it takes a while - but the plus side is that the mfg'ers don't seem to look to hard at what's been done to the item - they just bin it & send a new one
I've had good luck this way with Epox, Maxtor and Powercolor hardware - the local retailer/wholesalers are a lot more sticky when it comes to honouring warrantees - since their profit margins are slim to start with & they don't want to be out of pocket

I even got Epox to replace a i815 motherboard that had a heat sink retantion tab broken off the side of the zif socket - I was surpirsed they honoured that one :D

dadrago
10-30-2002, 10:29 AM
one month ago my gainward ti4200 died(maybe from me overclocking it buches, but they dont know that) and i had forgotten what online store i had gotten from it, so i went it back directly to Gainward and they returned a bran new card imidiatly. the whole transaction took 4 days(including shipping times). i was very impressed w/ the service.

alex777
11-02-2002, 01:21 AM
I just got a Gainward 4200 myself.
What exactly did you do to brake it?
I am overclocking the processor only (to 280 mhz), but will soon start increasing it.

boardryder2002
11-03-2002, 06:21 AM
If I ever did oc it, it wasn't by much and I wouldn't leave it oc'd. The thing is, I stopped oc'ing it about a month after I got it and it worked fine up until about a month ago. Can the manufacturers find out if you oc'd it even if you only did a little?:rolleyes:

Raven
11-03-2002, 07:44 AM
Not usually if it was in the past.. perhaps if they went in and did some diagnostics on the card and figured out you fried the card from overclocking (say their readings had the core clocked at 60MHz past the default, etc..), then you might be screwed.

If you oc'd it months ago and took it back to stock settings, the chances would be 99.9% that they wouldn't be able to tell.. or even care.

alex777
11-05-2002, 10:16 PM
Sorry, I didn't make it clear the first time.
Dadrago, how did you burn your Gainward ti4200? Overclocking?
What settings?
I just don't want my one to have the same destiny, but you know, overclocking..., who can resist to it?

By the way, I just increased my core speed from 250mhz to 270mh, and my 3dMark score DECREASED!
Any similar case? Any explanation?