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moxlotus
05-21-2015, 08:49 PM
I have just got this pretty case(PC-Q26B) arrived at my door step today.
Unfortunately, the side panel is bend which caused the case unable to close properly.
How can I get lian li to send me a replacement part? and will they send me one? If they do, do I have to mail back the defective part?

7769

Thanks for the input in advance.

Lian Li Tech
05-25-2015, 09:20 AM
Hi. I see you are in Singapore. Is that correct?
First step is to contact where you bought it. They should be able to exchange a whole new case if you have the box.
If that does now work.

Our contact in Singapore is :
Corbell Technology Pte Ltd
TEL: +65-6452-4122
FAX: +65-6456-7859
ADDRESS: Block 4012 Ang Mo Kio Ave 10, #06-04, Techplace 1, Singapore 569628
WEBSITE: Corbell Technology Pte Ltd (http://www.corbell.com.sg)
SALES MAIL: [email protected]

Sorry for getting back late.
I will update once Lian Li gives me more information.
Thanks, and hope it is a smooth fix.

Kip at Lian Li

moxlotus
05-25-2015, 10:36 AM
Hi Thank you for the reply.
Unfortunately, the case is not bought in Singapore. It was imported from US. So it is not feasible to exchange it for a new case as the shipping cost from US to Singapore is US$120 which is 2/3 the price of the case.

However, I did manage to get in touch with the Lian-Li support from taiwan. And the staff told me that they will send over the replacement as soon as possible.
Now the only question is "Will there be a tracking number for me?".


Hi. I see you are in Singapore. Is that correct?
First step is to contact where you bought it. They should be able to exchange a whole new case if you have the box.
If that does now work.

Our contact in Singapore is :
Corbell Technology Pte Ltd
TEL: +65-6452-4122
FAX: +65-6456-7859
ADDRESS: Block 4012 Ang Mo Kio Ave 10, #06-04, Techplace 1, Singapore 569628
WEBSITE: Corbell Technology Pte Ltd (http://www.corbell.com.sg)
SALES MAIL: [email protected]

Sorry for getting back late.
I will update once Lian Li gives me more information.
Thanks, and hope it is a smooth fix.

Kip at Lian Li

Lian Li Tech
05-25-2015, 11:36 AM
Glad they could help. Who there are you talking to? I can ask for you.

In general, they do give tracking numbers for international shipping. But they are sometimes slow, or forget, to pass it on.

If there is any issue, just post here, I will keep an eye out.

And, don't forget to post the build log :)

moxlotus
05-25-2015, 11:58 AM
Glad they could help. Who there are you talking to? I can ask for you.

In general, they do give tracking numbers for international shipping. But they are sometimes slow, or forget, to pass it on.

If there is any issue, just post here, I will keep an eye out.

And, don't forget to post the build log :)

The person, whom I have spoken to, is Lois Lin. =)

I m gonna use this case to build a file server for back up purpose. Other than the side panel, the case feels light for its size(aluminium) and very sturdy.

moxlotus
05-28-2015, 10:06 AM
May I ask how long will it take for the replacement to be shipped?
I have called up the company yesterday and was told that they will find out the progress. However, there is no update from them.
It is already Thursday. =(

Lian Li Tech
05-28-2015, 10:14 AM
Hi. For the RMA, that is handled by the factory in Taiwan (if your local distributor can't do it)
They are good, and reliable, but can be a bit slow. They make sure its 100% right before they ship.
Remember, shipping is always hard to wait for. I know that feeling.
Kip

moxlotus
05-28-2015, 10:48 AM
Hi. For the RMA, that is handled by the factory in Taiwan (if your local distributor can't do it)
They are good, and reliable, but can be a bit slow. They make sure its 100% right before they ship.
Remember, shipping is always hard to wait for. I know that feeling.
Kip

Thank you for the reassurance.
I guess I will have my fingers crossed while waiting for the shipment.

moxlotus
06-03-2015, 05:11 PM
I have just received the replacement for the side panel.
Thanks for all the help here. =)

Lian Li Tech
06-09-2015, 05:05 PM
Great! I was off at Computex 2015 and was hoping this got to you before we got busy. Enjoy!