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Thread: ASRock H67M-ITX/HT remote - short range ???




  1. #1
    Join Date
    Aug 2011
    Location
    Croatia
    Posts
    4

    Default ASRock H67M-ITX/HT remote - short range ???

    Greetings !

    One more problem with my new mobo (first one is reset behavior):

    - Remote control is working only in range of LESS THAN 2 meters. Every distance above that it doesn't work.

    I've even tried to use Logitech Harmony 555 remote and distance is a bit higher but only for half a meter or so.

    I really don't know is that a "feature" of this remote, or is it some flaw or have I connected something wrong (but I don't see what could be wrong) ?

    I'm using Lian LI PC-Q11 case and his front USB port.

    I've sent a query to ASRock support a week ago but no answer yet. Can anyone help me ?

    Thank you in advance

  2. #2
    Join Date
    Mar 2011
    Location
    Taiwan
    Posts
    562

    Default Re: ASRock H67M-ITX/HT remote - short range ???

    Dear Matta,

    Please kindly provide your e-mail for me, we will contact you for detail information.

    Thanks for your help.

    Have a nice day
    ASRock TSD Emily

  3. #3
    Join Date
    Aug 2011
    Location
    Croatia
    Posts
    4

    Default Re: ASRock H67M-ITX/HT remote - short range ???

    I've sent you email right away, hope you'll contact me soon, my HTPC is lying useless. :)

    Thank you.

  4. #4
    Join Date
    Mar 2011
    Location
    Taiwan
    Posts
    562

    Default Re: ASRock H67M-ITX/HT remote - short range ???

    Dear Matta,

    Sorry for the inconvenience.
    I have passed your question to our Europe branch, they will contact you recently.

    If they still don't contact you, please kindly let me know.

    Thanks for your support.

    Have a nice day
    ASRock TSD Emily

  5. #5
    Join Date
    Nov 2011
    Location
    Brisbane
    Posts
    2

    Default Re: ASRock H67M-ITX/HT remote - short range ???

    Hi Matta,

    Did you get a solution to this problem I am having the same problem.?? Short range. Using the Smart remote with the Z68M-ITX/HT

  6. #6
    Join Date
    Aug 2011
    Location
    Croatia
    Posts
    4

    Default Re: ASRock H67M-ITX/HT remote - short range ???

    Yes, but not in ordinary way.

    ASRock support contacted me at the end and we tried everything. Final solution was to remove plastic cover from the USB receiver and voila! - range increased dramatically. Therefore - design flaw.
    They offered to send me new USB receiver. New one acted nearly the same (increased range measured in centimeters comparing to first one). When I replied with my findings they told me "that distance is normal range for that receiver".
    I could have asked "is that because plastic cover was poorly designed" but I decided not to mess with them anymore. I use receiver without plastic cover and all good.

    Not totally satisfied with this solution (it looks ugly without cover) but it's working. Disappointed with ASRock to be honest...

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