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Thread: USB3.0 ports not functioning with a Fatal1ty Z68 Professional Gen3




  1. #1
    Join Date
    Nov 2011
    Location
    Upstate New York
    Posts
    2

    Default USB3.0 ports not functioning with a Fatal1ty Z68 Professional Gen3

    Completed a build two weeks ago with a Fatal1ty Z68 Professional Gen3, Bios version: P1.30, and canít seem to get and connectivity on the USB3.0 ports at any location, front panel ports, auxiliary front panel ports from mobo, or rear ports. None of them work. I am at a loss.. Any troubleshooting help is GREATLY appreciated!!!


    The Build
    Win 7 64Bit Pro SP1, Intel Core i7-2600K, Fatality ASRock Z68 PROFESSIONAL GEN3, 16GB G.SKILL Ripjaws DDR3 1600, Crucial RealSSD C300 128 GB, Twin SAMSUNG EcoGreen F4 2TB for Raid1, Sony Optiarc 24X DVD Burner, Lite-On LightScribe 24X SATA DVD IHAS424-98, KINGWIN Lazer LZ-1000, COOLER MASTER GeminII S, Antec Lanboy air Blue, Aerocool F6XT Fan Controller.
    I am currently using the onboard VGa video and have not installed my MSI N460GTX Hawk GeForce GTX 460 as yet.<o:p></o:p>

  2. #2
    Join Date
    Mar 2011
    Location
    Taiwan
    Posts
    562

    Default Re: USB3.0 ports not functioning with a Fatal1ty Z68 Professional Gen3

    Dear BIGBURNER,

    Please kindly refer to below suggestions for testing.
    1. Please check that is there any “?” or “!” in the Windows device manager?
    If yes, please download the USB3.0 driver from below link and install it to try.
    Link: ASRock > Products > Motherboard > Fatal1ty Z68 Professional Gen3 > Download
    2. Load BIOS default and make sure the [USB3.0 Controller] is enabled in the BIOS.

    If the problem still cannot be solved, please kindly contact your local dealer to check your system.
    Thanks!

    Have a nice day
    ASRock TSD

  3. #3
    Join Date
    Nov 2011
    Location
    Seoul
    Posts
    4

    Default Re: USB3.0 ports not functioning with a Fatal1ty Z68 Professional Gen3

    To ASRock TSD Emily,

    Please respond to my query in the Problem with PCI-E card post. I have been waiting patiently.

    To Miss Emily,

    I have the same issue as other forum members with my AsRock Wolfdale 1333-D667 and my new ATI RADEON HD 5450 (512MB DDR3) graphics card. The board does not recognize the card even though the PCI Express slot is error free (I tested other cards).
    Please direct me on how to resolve this issue.

    Thank you


  4. #4
    Join Date
    Mar 2011
    Location
    Taiwan
    Posts
    562

    Default Re: USB3.0 ports not functioning with a Fatal1ty Z68 Professional Gen3

    Dear annyoung76,

    Sorry for my late reply.

    Please kindly provide your e-mail for me via PM, I will send a beta BIOS to your for testing.

    Thanks!

    Have a nice day
    ASRock TSD
    Emily

  5. #5
    Join Date
    Nov 2011
    Location
    Upstate New York
    Posts
    2

    Smile Re: USB3.0 ports not functioning with a Fatal1ty Z68 Professional Gen3

    Quote Originally Posted by ASRock TSD - Emily View Post
    Dear BIGBURNER,

    Please kindly refer to below suggestions for testing.
    1. Please check that is there any ď?Ē or ď!Ē in the Windows device manager?
    If yes, please download the USB3.0 driver from below link and install it to try.
    Link: ASRock > Products > Motherboard > Fatal1ty Z68 Professional Gen3 > Download
    2. Load BIOS default and make sure the [USB3.0 Controller] is enabled in the BIOS.

    If the problem still cannot be solved, please kindly contact your local dealer to check your system.
    Thanks!

    Have a nice day
    ASRock TSD

    Emily, the driver upload worked like a peach, all USB3's are working like a champ. Did not have to reset bios defaults. Many Thanks for your help.

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