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Thread: No power shutdown when exiting Windows




  1. #1
    boondocks's Avatar
    boondocks is offline Senior Member
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    Default No power shutdown when exiting Windows

    The pc is not powering off after exiting Windows. This has been a problem since I first got the mobo. HTPC in signature. The switch has to be held in for about 5 seconds to power off.
    I've been trying to figure out if there's any way the case power switch could cause this, but I just don't see how offhand. This case has a pushbutton switch disguised as a volume knob. I first thought it may have something to do with the front panel USB header plugged into both USB/CIR headers (as that's the way ASRock's CIR works) and/or the CIR driver software but that turned out not to be.
    Any thoughts?

    (Thought I'd start a new thread as the SSD problem is taken care of.)
    Maximus 8 Hero/6700K @ 4.8/4x4GB LPX @ 3200 15-17-17-36 CR1
    Case Labs SM8 w/dual pedestals / Custom water w/ acrylic pipe / Light box
    PowerColor 390Xw/EK block / Samsung 840 Pro 256GBx2 RAID 0 / 128GBx1 SSD's | 3 HDD's / DVD burner
    Dual Aquaero 5 Pro controllers for pumps & fans / FC9 for led's only 2xD5 pwm w/Bitspower tops - MCP35x2 - 3x480 rads/1x240 rad/AP15 fans / EK supremcy
    Seasonic Platinum 1000w custom fabbed/sleeved psu wiring by me

    Wifes: Z77X-UD5H / 3770K w/c with Raystorm copper block & 2 Rads/ Kingston HyperX RAM / Switch 810 case/ PowerColor AX7950 w/EK block
    HTPC: Z68 Pro3 M / 2105

    SOLD:Z97X-UD5H /4790K/F11b mod BIOS/4.8@1.38 4x4GB Kingston Genesis KHX24C11X3K4 2400 RAM 11-13-13-30
    SOLD:Z87X-UD5H /4770K


  2. #2
    boondocks's Avatar
    boondocks is offline Senior Member
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    Default Re: No power shutdown when exiting Windows

    Guess I'll order a new mobo and RMA this one for refund. Haven't heard a word from ASRock support yet.
    Maximus 8 Hero/6700K @ 4.8/4x4GB LPX @ 3200 15-17-17-36 CR1
    Case Labs SM8 w/dual pedestals / Custom water w/ acrylic pipe / Light box
    PowerColor 390Xw/EK block / Samsung 840 Pro 256GBx2 RAID 0 / 128GBx1 SSD's | 3 HDD's / DVD burner
    Dual Aquaero 5 Pro controllers for pumps & fans / FC9 for led's only 2xD5 pwm w/Bitspower tops - MCP35x2 - 3x480 rads/1x240 rad/AP15 fans / EK supremcy
    Seasonic Platinum 1000w custom fabbed/sleeved psu wiring by me

    Wifes: Z77X-UD5H / 3770K w/c with Raystorm copper block & 2 Rads/ Kingston HyperX RAM / Switch 810 case/ PowerColor AX7950 w/EK block
    HTPC: Z68 Pro3 M / 2105

    SOLD:Z97X-UD5H /4790K/F11b mod BIOS/4.8@1.38 4x4GB Kingston Genesis KHX24C11X3K4 2400 RAM 11-13-13-30
    SOLD:Z87X-UD5H /4770K


  3. #3
    boondocks's Avatar
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    Default Re: No power shutdown when exiting Windows

    Problem solved. Asrock rep called me today to work with the problems I've been having.
    He told me to load the BIOS defaults (F9), reboot, set to AHCI, reboot into Windows, shut down. It worked.
    I haven't nailed it down exactly but there are some options that need to be left enabled. I found out by experimenting that one option that has to be disabled is in the ACPI configuration, "USB KEYBOARD/REMOTE POWER ON".
    Opposite of what I would have thought since I'm using the remote to turn on the machine.

    So there you have it, folks. I now am much more impressed with Asrock and take back all the horrible things I was thinking.
    Maximus 8 Hero/6700K @ 4.8/4x4GB LPX @ 3200 15-17-17-36 CR1
    Case Labs SM8 w/dual pedestals / Custom water w/ acrylic pipe / Light box
    PowerColor 390Xw/EK block / Samsung 840 Pro 256GBx2 RAID 0 / 128GBx1 SSD's | 3 HDD's / DVD burner
    Dual Aquaero 5 Pro controllers for pumps & fans / FC9 for led's only 2xD5 pwm w/Bitspower tops - MCP35x2 - 3x480 rads/1x240 rad/AP15 fans / EK supremcy
    Seasonic Platinum 1000w custom fabbed/sleeved psu wiring by me

    Wifes: Z77X-UD5H / 3770K w/c with Raystorm copper block & 2 Rads/ Kingston HyperX RAM / Switch 810 case/ PowerColor AX7950 w/EK block
    HTPC: Z68 Pro3 M / 2105

    SOLD:Z97X-UD5H /4790K/F11b mod BIOS/4.8@1.38 4x4GB Kingston Genesis KHX24C11X3K4 2400 RAM 11-13-13-30
    SOLD:Z87X-UD5H /4770K


  4. #4
    boondocks's Avatar
    boondocks is offline Senior Member
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    Default Re: No power shutdown when exiting Windows

    Just to clarify, especially for the few of us using the Asrock CIR port and remote, checking "USB KEYBOARD/REMOTE POWER ON" in the ACPI configuration in the BIOS will NOT enable a complete hardware shutdown.
    But perhaps the real lesson to learn here is troubleshooting 101: if you have problems, enter the BIOS, hit F9 to load defaults, save and exit , then reenter BIOS and reset whatever you KNOW you need, such as AHCI, etc, then gradually enable options you need or think you need. We all know the manuals are not very informative and sometimes it's just try and see.
    --I learn something new all the time--mainly that some options aren't obvious.
    Maximus 8 Hero/6700K @ 4.8/4x4GB LPX @ 3200 15-17-17-36 CR1
    Case Labs SM8 w/dual pedestals / Custom water w/ acrylic pipe / Light box
    PowerColor 390Xw/EK block / Samsung 840 Pro 256GBx2 RAID 0 / 128GBx1 SSD's | 3 HDD's / DVD burner
    Dual Aquaero 5 Pro controllers for pumps & fans / FC9 for led's only 2xD5 pwm w/Bitspower tops - MCP35x2 - 3x480 rads/1x240 rad/AP15 fans / EK supremcy
    Seasonic Platinum 1000w custom fabbed/sleeved psu wiring by me

    Wifes: Z77X-UD5H / 3770K w/c with Raystorm copper block & 2 Rads/ Kingston HyperX RAM / Switch 810 case/ PowerColor AX7950 w/EK block
    HTPC: Z68 Pro3 M / 2105

    SOLD:Z97X-UD5H /4790K/F11b mod BIOS/4.8@1.38 4x4GB Kingston Genesis KHX24C11X3K4 2400 RAM 11-13-13-30
    SOLD:Z87X-UD5H /4770K


  5. #5
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    Default Re: No power shutdown when exiting Windows

    Thanks for sharing the SOLUTION to hair-splitting problems you had, and the frustration it caused...Notwithstanding as you say "troubleshooting 101"-> set defaults then mod what is necessary and gradually add or remove options to find what the LINCHPIN setting is that corrects the problem.

    HATS OFF to YOU for taking the time to post back your solution as it may save someone else from pulling out their hair!@!

    Cheers!@!
    SaphireX
    ASRock™ Z68 Extreme7 Gen3 LGA 1155 Intel Z68 Intel™ Core i7-2600K LGA1155 Corsair™ Hydro Series H100 Extreme Performance Liquid CPU Cooler (CWCH100)
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  6. #6
    boondocks's Avatar
    boondocks is offline Senior Member
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    Default Re: No power shutdown when exiting Windows

    If it can save someone else the frustration I had, I'm happy to share. I think the mods and the regulars do a great job, especially since so many of us only come here when we have problems we can't solve.
    Maximus 8 Hero/6700K @ 4.8/4x4GB LPX @ 3200 15-17-17-36 CR1
    Case Labs SM8 w/dual pedestals / Custom water w/ acrylic pipe / Light box
    PowerColor 390Xw/EK block / Samsung 840 Pro 256GBx2 RAID 0 / 128GBx1 SSD's | 3 HDD's / DVD burner
    Dual Aquaero 5 Pro controllers for pumps & fans / FC9 for led's only 2xD5 pwm w/Bitspower tops - MCP35x2 - 3x480 rads/1x240 rad/AP15 fans / EK supremcy
    Seasonic Platinum 1000w custom fabbed/sleeved psu wiring by me

    Wifes: Z77X-UD5H / 3770K w/c with Raystorm copper block & 2 Rads/ Kingston HyperX RAM / Switch 810 case/ PowerColor AX7950 w/EK block
    HTPC: Z68 Pro3 M / 2105

    SOLD:Z97X-UD5H /4790K/F11b mod BIOS/4.8@1.38 4x4GB Kingston Genesis KHX24C11X3K4 2400 RAM 11-13-13-30
    SOLD:Z87X-UD5H /4770K


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