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Thread: How do I get my motherboard serviced under warranty?




  1. #1
    Join Date
    Dec 2012
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    Default How do I get my motherboard serviced under warranty?

    Hi all.

    I want to know how I can make a warranty claim on my board.

    I purchased a Z77 Extreme4 from Newegg 3 months ago. It has stopped working properly and I wish to get it serviced under the warranty.


    The Asrock website seems to indicate that I have to go directly through Newegg to get it serviced ( ASRock > Support > Repair / RMA ). However, I contacted Newegg and they told me to contact Asrock directly to get it serviced.

    Can someone please tell me which party I should go to to get my motherboard serviced under warranty, and how to contact them with the request?

    Thanks

  2. #2
    Join Date
    Nov 2012
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    Default Re: How do I get my motherboard serviced under warranty?

    You should call ASRock at 1-909-590-8308 and request warranty service.
    #1 - Please, when seeking help, enter the make and model of ALL parts that your system is comprised of in your Signature, or at least the model #'s in your System Specs, then "Save' it.
    ____If you are overclocking, underclocking, or undervolting any parts, informing us of this and their values would prove beneficial in helping you.

    #2 - G.Skill RAM Configurator for your boardSamsung Memory for your boardLatest AMD Chipset Drivers/WindowsLatest AMD Graphics Drivers/WindowsLatest Intel Drivers

    #3 - Please use the eXtreme Outer Vision Power Supply Calculator found HERE to determine if it might be your PSU at issue.
    ____Consider your PSU to be the foundation from which all else is built upon. Anything built upon a weak foundation is poorly built.

  3. #3
    parsec's Avatar
    parsec is offline Senior Member
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    Default Re: How do I get my motherboard serviced under warranty?

    To bad about your board. I'd be interested in how ASRock responded to your request, how it was handled, and your opinion of their service.

  4. #4
    Join Date
    Mar 2011
    Location
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    Default Re: How do I get my motherboard serviced under warranty?

    Dear rverma3,

    Please kindly refer to below information to contact our US branch for assistance.
    ASRock America, Inc.
    13848 Magnolia Ave, Chino, CA91710
    U.S.A.
    Phone: +1-909-590-8308
    Fax: +1-909-590-1026
    e-mail: tsd@asrockamerica.com

    Sorry for the inconvenience.

    Thanks!

    Have a nice day
    ASRock TSD
    Emily

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