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Thread: X79 Extreme 6 Audio Issue

  1. #1
    Join Date
    Apr 2013
    United States

    Default X79 Extreme 6 Audio Issue

    I've got an Asrock X79 Extreme 6. I've got OS installed, various programs, but I absolutely get get no audio output out of any of the jacks. I've re-installed drivers, I've rebuilt the PC. I can see the following:

    - Device is recognized by Windows 7 - 64bit
    - When attempting to playback, I do see levels in the sound mixer.
    - Absolutely no audio in either onboard or front panel jacks.

    What's odd is that i can do a remote desktop session, and can hear audio that way.

    This is the weirdest damn thing I've ever seen.

    * Update -

    I did a re-install of Windows, and just the audio drivers, and only see the digital outputs, nothing else.

    I had some really bizarre issues when first building this system out (looping power ups/downs, various diagnostic codes). I've tested the various components in other computers (Video card, PS, memory). I'm wondering if I should RMA it.

  2. #2
    Join Date
    Apr 2013
    United States

    Default Re: X79 Extreme 6 Audio Issue

    I should also note that if I remote desktop to the machine, i can hear the audio.

  3. #3
    Join Date
    Apr 2013
    United States

    Default Re: X79 Extreme 6 Audio Issue

    Thought I would bump this.

  4. #4
    profJim's Avatar
    profJim is offline Chief Munchkin + moderator
    Join Date
    Dec 2008
    Tacoma, WA. [USA]

    Default Re: X79 Extreme 6 Audio Issue

    We need detailed information about ALL OF THE HARDWARE in your system.

    We can best help you after you create a detailed hardware list in the System Specs portion of your
    forum profile at the bottom of the
    profile page or in your forum signature
    Be sure to include brand names and model numbers.

    After you have added all the hardware information in your PC Specs, send a PM (Private Message) to ASRock TSD - Emily, include a link to this thread, and ask Emily to reply in your thread. If Emily knows your complete hardware setup, she might be able to test for problems using an identical or similar setup.
    Q9650 @ 4.10GHz [9x456MHz]
    P35-DS4 [rev: 2.0] ~ Bios: F14
    4x2GB OCZ Reaper PC2-8500 1094MHz @5-5-5-15
    MSI N460GTX Hawk Talon Attack (1GB) video card <---- SLI ---->
    Seasonic SS-660XP2 80 Plus Platinum psu (660w)
    WD Caviar Black WD6401AALS 640GB (data)
    Samsung 840 Pro 256GB SSD (boot)
    SLI @ 16/4 works when running HyperSLI
    Cooler Master 120XL Seidon push/pull AIO cpu water cooling
    Cooler Master HAF XB computer case (RC-902XB-KKN1)
    Asus VH242H 24" monitor [1920x1080]
    MSI N460GTX Hawk (1GB) video card
    Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium
    HT|Omega Claro plus+ sound card
    CyberPower CP1500PFCLCD UPS
    E6300 (R0) @ 3.504GHz [8x438MHz] ~~ P35-DS3L [rev: 1.0] ~ Bios: F9 ~~ 4x2GB Kingston HyperX T1 PC2-8500, 876MHz @4-4-4-10
    Seasonic X650 80+ gold psu (650w) ~~ Xigmatek Balder HDT 1283 cpu cooler ~~ Cooler Master CM 690 case (RC-690-KKN1-GP)
    Samsung 830 128GB SSD MZ-7PC128B/WW (boot) ~~ WD Caviar Black WD6401AALS 640GB (data) ~~ ZM-MFC2 fan controller
    HT|Omega Striker 7.1 sound card ~~ Asus VH242H monitor [1920x1080] ~~ Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium ~~ CyberPower CP1500PFCLCD U.P.S

  5. #5
    parsec's Avatar
    parsec is offline Senior Member
    Join Date
    Jun 2012
    Third stone from the sun

    Default Re: X79 Extreme 6 Audio Issue

    You said you've done two Windows 7 installations. Have you installed the basic software, like the chipset INF files, and the Intel Management Engine software?

    What do you see in Device Manager in the Sound, video, and game controllers section? Have you selected and configured a default audio device in the Windows Sound option?

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