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Thread: Z87 Extreme 4 issues




  1. #11
    Join Date
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    Default Re: Z87 Extreme 4 issues

    Hi,
    I too am getting the freezing in UEFI Setup on my Extreme4. It's the same thing that you described - go into UEFI Setup, completely locks up after about 10 seconds with the lines on the screen. Hit the reset button and go back into UEFI Setup and everything is fine. IThe settings were the default since I just powered the computer on for the first time. I emailed Asrock and they said they were unable to reproduce the problem and told me to check my overclocking settings (even though I explained that I had none). I started out with BIOS 1.27? and the problem persists after upgrading to 1.50.

    I'm glad I'm not the only one with the issue.

  2. #12
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    Default Re: Z87 Extreme 4 issues

    Quote Originally Posted by parsec View Post
    Freezing can be a memory issue, or possibly in this case the power saving applied to memory is causing a problem. I still have not seen the freezing in the UEFI/BIOS, but I have had it in Windows, which I've never had before. I've let the PC run in the BIOS for 10 minutes, and it did not freeze.

    I suggest trying disabling Package C States if you haven't done so already. In the past, and it seems still true on this platform, the CPU power saving options are not active until Windows is running, since the Windows Power Plan settings for the CPU can control them. These new power saving features for RAM, etc, may be active before Windows starts, I'm not sure about that yet, but it's a possibility.

    SLK, so that's what you get in the BIOS, those vertical bars at the top of the screen? Weird, I've never seen that myself or posted by anyone as an issue in the past. So far, I've been using the onboard CPU graphics, and you are using a 780 card, correct? The Package C States enables power savings for the CPU, PCIe, memory, and graphics (onboard, video cards, or both?) according to the manual. The onboard graphics works with the power saving option fine (it seems...) but a video card might not.

    So far, it seems all these new power saving options are a pain in the butt, I will try disabling as many as I can and see what happens. It looks like Haswell desktop platforms may become a support nightmare, or at least until we get all these new options sorted out. Good luck to you all!
    Update: Disable the C State doesn't help. It still freeze.

  3. #13
    Shiari is offline Member
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    Default Re: Z87 Extreme 4 issues

    Quote Originally Posted by mike_m View Post
    Hi,
    I too am getting the freezing in UEFI Setup on my Extreme4. It's the same thing that you described - go into UEFI Setup, completely locks up after about 10 seconds with the lines on the screen. Hit the reset button and go back into UEFI Setup and everything is fine. IThe settings were the default since I just powered the computer on for the first time. I emailed Asrock and they said they were unable to reproduce the problem and told me to check my overclocking settings (even though I explained that I had none). I started out with BIOS 1.27? and the problem persists after upgrading to 1.50.

    I'm glad I'm not the only one with the issue.
    Try disabling USB legacy support (set it to UEFI and Windows only). Also, let it properly start up UEFI first, ie let the stars blink for a bit before you start moving the mouse - seems to help me. I've had lots of similar lockups on my Extreme 6, but they're a lot rarer now.

  4. #14
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    Default Re: Z87 Extreme 4 issues

    Quote Originally Posted by mike_m View Post
    Hi,
    I too am getting the freezing in UEFI Setup on my Extreme4. It's the same thing that you described - go into UEFI Setup, completely locks up after about 10 seconds with the lines on the screen. Hit the reset button and go back into UEFI Setup and everything is fine. IThe settings were the default since I just powered the computer on for the first time. I emailed Asrock and they said they were unable to reproduce the problem and told me to check my overclocking settings (even though I explained that I had none). I started out with BIOS 1.27? and the problem persists after upgrading to 1.50.

    I'm glad I'm not the only one with the issue.

    There definitely is a issue because when I am at 100% stock settings I get the random freezing. I don't even use the mouse and it still freezes with the keyboard.


    On a side note. Did anyone notice the lackluster quality of the 'Purity sound'? I wonder if there will be a fix for that as well. The microphone input is very low and the sound cuts in and out at times as well. Overall sound quality is very washed out and muffled compared to my $18 Xonar DG.

  5. #15
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    Default Re: Z87 Extreme 4 issues

    Quote Originally Posted by SLK View Post
    On a side note. Did anyone notice the lackluster quality of the 'Purity sound'? I wonder if there will be a fix for that as well. The microphone input is very low and the sound cuts in and out at times as well. Overall sound quality is very washed out and muffled compared to my $18 Xonar DG.

    I noticed the sound was pretty poor as well. I hate how it pops when I turn the computer on. My audio seems to get crackly and broken sometimes until I reset the computer. I haven't tried the microphone yet though. I just ordered a cheap soundcard off ebay and I am waiting for it to arrive.

  6. #16
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    Default Re: Z87 Extreme 4 issues

    Quote Originally Posted by SLK View Post
    Hi all,

    I have been fighting this board tooth and nail with getting the issues worked out. I have 3 problems that have been bothering me on this board.

    The bios freezes at times and about 10-15 seconds later I get an alternating block pattern on top of the screen. Someone from AT forums have experienced this issue too. I am using Bios version 1.50

    AnandTech Forums - View Single Post - Are you buying Haswell?


    Dynamic Storage accelerator no longer shows up in the RST utility as an option. It is enabled in the bios.



    The bios lists the Vcore as 1.792v


    Is there any ETA on when these fixes will be available?


    My Specs

    i7-4770k
    Asrock Z87 Extreme 4
    16gb Corsair Vengeance 1866mhz -
    MSI GTX 780 3gb
    250gb Samsung 840
    240gb OCZ Vertex Plus R2
    1.5tb Seagate Green


    Thanks in advance!

    Hi SLK, if I remove my 680 and use the integrated GPU then UEFI doesn't freeze, or if the card is installed on PCIE slot 3 it's okay as well, except the PCIE slot 2, you might want to have a try
    Last edited by sunlite; 06-11-2013 at 01:25 PM.

  7. #17
    Join Date
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    Default Re: Z87 Extreme 4 issues

    Quote Originally Posted by mike_m View Post
    Hi,
    I too am getting the freezing in UEFI Setup on my Extreme4. It's the same thing that you described - go into UEFI Setup, completely locks up after about 10 seconds with the lines on the screen. Hit the reset button and go back into UEFI Setup and everything is fine. IThe settings were the default since I just powered the computer on for the first time. I emailed Asrock and they said they were unable to reproduce the problem and told me to check my overclocking settings (even though I explained that I had none). I started out with BIOS 1.27? and the problem persists after upgrading to 1.50.

    I'm glad I'm not the only one with the issue.
    Hi mike_m, do you have a standalone video card installed? If I remove my GTX680 then UEFI doesn't freeze, if I put it back to PCIE Slot 2 then UEFI freeze again.
    If I install the video card in PCIE Slot 3 it seems to be okay.
    I guess you might want to check it on your side

  8. #18
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    Default Re: Z87 Extreme 4 issues

    Just wanted to weigh in and say I have the exact same problem -- UEFI freezes after ten seconds or so with my new z87 Extreme 4. I see the same pattern at top when it freezes, which then requires a restart.

    I have a discrete graphics card installed. Only SSD at the moment.

  9. #19
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    Default Re: Z87 Extreme 4 issues

    Quote Originally Posted by Greg4388 View Post
    Just wanted to weigh in and say I have the exact same problem -- UEFI freezes after ten seconds or so with my new z87 Extreme 4. I see the same pattern at top when it freezes, which then requires a restart.

    I have a discrete graphics card installed. Only SSD at the moment.
    Hi Greg, which PCIE slot are you using for the video card?

  10. #20
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    Default Re: Z87 Extreme 4 issues

    Quote Originally Posted by sunlite View Post
    Hi Greg, which PCIE slot are you using for the video card?
    I'm in 2; guess I'll try another slot and see what happens
    Last edited by Greg4388; 06-11-2013 at 10:46 PM.

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