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Thread: Asrock Z87E-ITX no Bluetooth




  1. #11
    HandySam is offline Junior Member
    Join Date
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    Belgium
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    Default Re: Asrock Z87E-ITX no Bluetooth

    I was able to fix the issue.

    The setting Intel USB3.0 Mode is not allowed to be "enabled". If its anything else Bluetooth will work, if its "enabled" Bluetooth wont work.

    If anybody else has the problem...

  2. #12
    Join Date
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    Sweden
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    Default Re: Asrock Z87E-ITX no Bluetooth

    hi,
    I have the exact same issue except it does not help change setting for "inte USB3 mode" to "auto", "smart auto" which are the other 2 options available in my bios (p2.10)

    anyone else had this problem?

    everything else works fine, including wifi.


    i have no bluetooth device in device manager, when trying to install bluetooth drivers/software it says "no bluetooth hardware found" and aborts.

    z87e itx
    i3-4330t
    windows 8.1
    latest drivers all over incl bios.

  3. #13
    Join Date
    Jan 2014
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    USA
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    Default Re: Asrock Z87E-ITX no Bluetooth

    Quote Originally Posted by HandySam View Post
    I was able to fix the issue.

    The setting Intel USB3.0 Mode is not allowed to be "enabled". If its anything else Bluetooth will work, if its "enabled" Bluetooth wont work.

    If anybody else has the problem...
    Where are you talking about setting this to "enabled" or not? In the BIOS?

  4. #14
    Join Date
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    Default Re: Asrock Z87E-ITX no Bluetooth

    Hi

    Is there still a problem with bluetooth not appearing under Device Manager, under Windows 7 or 8?

    Thx!
    Last edited by max789; 05-04-2014 at 09:40 PM.

  5. #15
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    Default Re: Asrock Z87E-ITX no Bluetooth

    Anyone?

  6. #16
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    Default Re: Asrock Z87E-ITX no Bluetooth

    Quote Originally Posted by max789 View Post
    Hi

    Is there still a problem with bluetooth not appearing under Device Manager, under Windows 7 or 8?

    Thx!

    Nope. I didn't realize there was an antenna that had to be plugged in for the Bluetooth to work :/ . I thought that was only for the Wifi haha.

  7. #17
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    Burkina Faso|Yako,Ouahigouya,Bousse
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    Default An Lamy Water fall Pen-why It's extremely Prominent

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  8. #18
    Join Date
    May 2014
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    Australia
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    Default Re: Asrock Z87E-ITX no Bluetooth

    Just in case anyone is still chasing this, I had the same problem at the start of the year and again this week due to a windows update. I got it working a while ago then promptly forgot how, now having done I thought I'd throw it up in case it helps anyone else:

    1. Uninstall BT driver
    2. navigate to "C:\Windows\Inf"
    3. make a copy of bth.inf and bth.pnf (I just zipped them to my desktop)
    4. delete the pair and install the stock Broadcomm drivers

    I was having problem trying to reinstall the driver get bluetooth device not found messages but after deleting the windows bluetooth stack files it tarted working like a charm

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