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Thread: Asrock 970 Pro3 R2.0 rebooting and freezes




  1. #1
    Join Date
    Aug 2013
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    NL
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    Default Asrock 970 Pro3 R2.0 rebooting and freezes

    Hi,

    Friday i recieved my new hardware but i encountered some problems. After searching the internet for couple of hours i still dont have a clear answer or idea on what the problem is and how to fix it.

    Here is the hardware:
    Asrock 970 Pro3 R2.0
    Be-Quiet Pure Power L8-400W
    AMD FX 6300
    Crucial Ballistix Sport 8GB (4GBx2) DDR3 1600MHz CL9 1.5V UDIMM
    I put everything together and then installed windows 8 64Bit. While the installation was going i thought i noticed a early reboot while installing but it was my first time installing windows 8 so didnt think anything of it. But after installation was complete and i was searching the net for drivers and programs to download the system rebooted again. This went on a couple of times and i thought maybe the installation didnt go as supposed. So i formatted my disk and installed windows 7 64 Bit. All went good and i thought i fixed the problem.

    Then the system froze and i needed to press the power button to shut it down. I looked up the event and it was coded kernel-power 41 (63). On the net it said it could be a compatibility issue so i updated my Bios to 1.30. And then everything went south, my pc starts and hangs after 20sec (cant even boot windows) and can get in bios but only for 20 sec before it freezes again.

    Does anyone here know the cause of this rebooting and freezes of my system and maybe know a solution?
    I hope you can help me

    Thanks,
    Jurrien

  2. #2
    Join Date
    Aug 2013
    Location
    Germany
    Posts
    13

    Default Re: Asrock 970 Pro3 R2.0 rebooting and freezes

    Your problem is the Mainboard, got exactly the same problem!
    My rig:
    FX-6300
    GeiL DragonRam DDR3 1333 2x4GB
    Asrock 970 Pro3 R2.0

    There are no known fixes atm :/

  3. #3
    Join Date
    Aug 2013
    Location
    Germany
    Posts
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    Default Re: Asrock 970 Pro3 R2.0 rebooting and freezes

    I've installed Vista 32Bit just for testing.
    For me its working and stable at the moment, could you test it with Vista or Win7/8 32Bit, too?

  4. #4
    Join Date
    Mar 2011
    Location
    Taiwan
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    562

    Default Re: Asrock 970 Pro3 R2.0 rebooting and freezes

    Dear all,

    We did stress test for a long time at our side, but we couldn't duplicate the freeze symptom.
    If possible, please try to change another DRAM to check if the symptom still occur.

    If the problem still exist, please contact me via private message.
    I'll assist you in further.

    Thanks!

    Have a nice day
    ASRock TSD
    Emily

  5. #5
    Join Date
    Aug 2013
    Location
    NL
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    Default Re: Asrock 970 Pro3 R2.0 rebooting and freezes

    Hi,

    Thank you for your replies owned139 and Emily. I couldnt fix the problem so I brought my components back to the vendor, they are going to test the system for defects.
    I'll let you know what the results are and if the problem is fixed.

    Gr,
    Jurrien

  6. #6
    Join Date
    Mar 2011
    Location
    Taiwan
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    562

    Default Re: Asrock 970 Pro3 R2.0 rebooting and freezes

    Dear Jurreburr,

    Sorry for the inconvenience!

    If the problem still cannot be solved later, please contact me via PM directly.
    Thanks!

    Have a nice day
    ASRock TSD
    Emily

  7. #7
    Join Date
    Aug 2013
    Location
    NL
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    Default Re: Asrock 970 Pro3 R2.0 rebooting and freezes

    Hi,

    The vendor found the problem, one of the memory modules didnt function properly. They are now replacing my memory with G.Skill memory modules for better compatibility.
    Next week ill get my PC back, ill notify u if the problem is fixed by replacing the memory.

    Thanks,
    Jurrien

  8. #8
    jonasv is offline Junior Member
    Join Date
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    Belgium
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    Default Re: Asrock 970 Pro3 R2.0 rebooting and freezes

    Quote Originally Posted by Jurreburr View Post
    Hi,

    The vendor found the problem, one of the memory modules didnt function properly. They are now replacing my memory with G.Skill memory modules for better compatibility.
    Next week ill get my PC back, ill notify u if the problem is fixed by replacing the memory.

    Thanks,
    Jurrien
    and?

  9. #9
    Join Date
    Aug 2013
    Location
    Germany
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    Default Re: Asrock 970 Pro3 R2.0 rebooting and freezes

    Same here, my vendor detected a bad RAM and changed it.
    Ive got it back and get the same problems :(
    Ive also changed the RAM with another (M378B5773CH0-CH9) and still the same freezes :/

  10. #10
    Join Date
    Nov 2014
    Location
    Geelong
    Posts
    2

    Default Re: Asrock 970 Pro3 R2.0 rebooting and freezes

    Sorry to reopen an old thread, but this is not an uncommon problem I discovered, and to find it here also is shocking.

    I asked all the questions and it was either something I was dong or the ram was faulty or something.

    Went on till the board ran out of warranty, now I too have a unless motherboard unless I reformat and run nothing on it.

    Runs 32 bit for a while then becomes unusable, then 64 dies quickly.

    Is this what can be expected from Asrock?

    What a joke, what a waste of money and a HUGE waste of my personal time.

    I have better things to do.

    Thanks for nothing Asrock...

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