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Thread: Overclock settings disappeared from BIOS




  1. #1
    Gacrux is offline Junior Member
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    Default Overclock settings disappeared from BIOS

    Motherboard: Asrock Z77 Pro4
    CPU: Intel Core i5 3570k

    I was using a mild overclock of 4.3GHz stable just to keep stock voltages. I bought a 32" monitor but for a strange reason I wasn't getting any signal from HDMI, so I hooked up to my old 23" to update the BIOS.

    After the BIOS update to 1.80, my overclock settings seems to disappeared from BIOS menu.

    - There is no more "Per Core" option under "CPU Ratio".
    - If I select All Cores, BIOS refuses to go over 38 multiplier.
    - Additional Turbo Voltage setting disappeared.
    - Internal PLL Overvoltage setting disappeared.

    I tried to CLEAR CMOS many times, even flashed old BIOS way down to 1.40 but my overclock settings seems to be gone.

    If I try Advanced Turbo 30 or Load Optimized CPU Settings (any clock), under Windows my cores goes only up to 3.6GHz (all 4 cores in turbo), these two "automatic" overclock settings seems to have no effect.

    This makes no sense, how my overclock settings disappeared? Even trying to re-flash they won't come back.

    I have a video showing this issue, please watch in HD with annotation on: https://www.youtube.com/watch?v=mPikTbuRwIo

  2. #2
    Gacrux is offline Junior Member
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    Default Re: Overclock settings disappeared from BIOS

    More odds.

    I installed Intel Extreme Tuning Utility to see if I could overclock via software, I know it should work because I tested this Intel utility before, and Intel Xtu shows my 3570k Turbo Overclockable as FALSE:

    http://i.imgur.com/tA1UY1w.jpg

    I cannot move core multiplier sliders, they are disabled:

    http://i.imgur.com/IzAxTfQ.jpg

    Also, IGPU seems to not work, no video from HDMI, VGA or DVI. Share Memory, IGPU Multi-Moniter and [Onboard] option from Advanced > North Bridge Configuration > Primary Graphics Adapter disappeared.

    I can't believe a simple BIOS update put me in all this trouble. BIOS updates are normal and should normally be done by end users without problem, but this seems to have permanently removed my overclock capabilities, even going back to previous BIOS versions won't get my overclock settings back.

    I tried to remove the CPU, GPU, Memory, CLEAR CMOS, removed battery but nothing helped.

    ASrock please respond, this is a very strange issue.

    Other users reporting the same problem with a different ASrock motherboard:
    http://www.overclock.net/t/1198504/c...#post_19739394
    http://forums.anandtech.com/showthread.php?t=2278289
    http://us.reddit.com/r/overclocking/...me4_overclock/
    Last edited by Gacrux; 09-06-2013 at 10:02 PM.

  3. #3
    Gacrux is offline Junior Member
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    Default Re: Overclock settings disappeared from BIOS

    Screenshots:
    Main Bios Screen showing my 3570k and latest BIOS and ASrock Z77 PRO4 board
    http://i.imgur.com/LrrUgAs.jpg


    System browser confirming my CPU and chipset:
    http://i.imgur.com/MGXg2if.jpg
    http://i.imgur.com/xanvMzE.jpg


    Per core setting not available. Internal PLL Overvoltage also disappeared:
    http://i.imgur.com/roSKG06.jpg


    No Share Memory, GPU Multi-Moniter and [Onboard] option from Advanced > North Bridge settings Configuration > Primary Graphics Adapter settings:
    http://i.imgur.com/pztewtY.jpg

  4. #4
    profJim's Avatar
    profJim is online now Chief Munchkin + moderator
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    Default Re: Overclock settings disappeared from BIOS

    Did you unplug the A.C. power cable from the wall outlet before you cleared your CMOS and/or removed the mobo battery?

    We need detailed information about ALL OF THE HARDWARE in your system.

    We can best help you after you create a detailed hardware list in the System Specs portion of your
    forum profile http://forums.tweaktown.com/profile.php?do=editprofile at the bottom of the
    profile page or in your forum signature http://forums.tweaktown.com/profile....=editsignature.
    Be sure to include brand names and model numbers.
    Q9650 @ 4.10GHz [9x456MHz]
    P35-DS4 [rev: 2.0] ~ Bios: F14
    4x2GB OCZ Reaper PC2-8500 1094MHz @5-5-5-15
    MSI N460GTX Hawk Talon Attack (1GB) video card <---- SLI ---->
    Seasonic SS-660XP2 80 Plus Platinum psu (660w)
    WD Caviar Black WD6401AALS 640GB (data)
    Samsung 840 Pro 256GB SSD (boot)
    SLI @ 16/4 works when running HyperSLI
    Cooler Master 120XL Seidon push/pull AIO cpu water cooling
    Cooler Master HAF XB computer case (RC-902XB-KKN1)
    Asus VH242H 24" monitor [1920x1080]
    MSI N460GTX Hawk (1GB) video card
    Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium
    HT|Omega Claro plus+ sound card
    CyberPower CP1500PFCLCD UPS
    E6300 (R0) @ 3.504GHz [8x438MHz] ~~ P35-DS3L [rev: 1.0] ~ Bios: F9 ~~ 4x2GB Kingston HyperX T1 PC2-8500, 876MHz @4-4-4-10
    Seasonic X650 80+ gold psu (650w) ~~ Xigmatek Balder HDT 1283 cpu cooler ~~ Cooler Master CM 690 case (RC-690-KKN1-GP)
    Samsung 830 128GB SSD MZ-7PC128B/WW (boot) ~~ WD Caviar Black WD6401AALS 640GB (data) ~~ ZM-MFC2 fan controller
    HT|Omega Striker 7.1 sound card ~~ Asus VH242H monitor [1920x1080] ~~ Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium ~~ CyberPower CP1500PFCLCD U.P.S
    .


  5. #5
    Gacrux is offline Junior Member
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    Default Re: Overclock settings disappeared from BIOS

    Yes, I unplugged AC Power Cable for CLEAR CMOS and battery removal. Actually, I completely disassembled everything.

    Here's my complete specs:

    CPU: Intel Core i5-3570k
    MB: Asrock Z77 Pro4
    MEM: 2 x 4GB Corsair Vengeance DDR3 2133
    VGA: ASUS GeForce 660Ti DirectCU OC
    COOLER: Antec Kuhler H2O 620 (Push/Pull)
    AUDIO: ASUS Xonar DGX
    PSU: SeaSonic S12II Bronze 520W
    CASE: Aerocool Strike-X GT Black
    FANS: Cooler Master Xtraflo 120 (x8)
    HDD: 2 x Seagate ST3500418AS (RAID 0)
    OTHER: NZXT Sentry 2
    KEYBOARD: Tt e-Sports Meka G1 ABNT
    MOUSE: A4Tech X-718BK
    DISPLAY: LG Flatron W2353V (DVI)

    I emailed ASrock tech support with a very detailed message, hopefully they will answer with a solution and no simple "send to RMA" message because a single BIOS update removed my OC settings is absurd and not understandable.
    Last edited by Gacrux; 09-06-2013 at 10:43 PM.

  6. #6
    parsec's Avatar
    parsec is offline Senior Member
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    Default Re: Overclock settings disappeared from BIOS

    That's to bad about your system.

    I see BIOS 1.90 came out about two weeks later, and now 2.10 is available. Did you try to update to any of these versions?

    What method did you use to update your BIOS?

    It's possible your update was corrupted, either the file you used, or the update partially failed. It sounds like the BIOS is not recognizing your 'K' CPU, and setting up the BIOS for a non-K chip.

  7. #7
    Gacrux is offline Junior Member
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    Default Re: Overclock settings disappeared from BIOS

    Quote Originally Posted by parsec View Post
    That's to bad about your system.

    I see BIOS 1.90 came out about two weeks later, and now 2.10 is available. Did you try to update to any of these versions?

    What method did you use to update your BIOS?

    It's possible your update was corrupted, either the file you used, or the update partially failed. It sounds like the BIOS is not recognizing your 'K' CPU, and setting up the BIOS for a non-K chip.
    Not really, I tried to flash previous BIOS from 1.40 to the 1.80 and in all versions my OC settings were gone. How a BIOS could permanently remove my OC capabilities?

    There is no 1.90 or 2.10 BIOS available, the latest is 1.80, please check at Asrock website: ASRock > Z77 Pro4

    I flash from Internet Instant Flash inside UEFI menus. When I realized my OC settings disappeared, after CLEAR CMOS and battery removal didn't solve my problem, I started to flash previous versions using all methods available.


    EDIT: Just tried to flash 1.00 to 1.30 that I didn't tried before. Didn't solve the problem, OC settings still gone, multiplier won't go past 38, auto OC settings won't do anything, etc.
    Last edited by Gacrux; 09-07-2013 at 09:26 PM.

  8. #8
    Gacrux is offline Junior Member
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    Default Re: Overclock settings disappeared from BIOS

    Now I just realized my memory OC settings are gone too.

    I own 2 x 4 GB Corsair DDR3 2133 CL11 memory and now the only option available in UEFI BIOS is up to DDR3-1600, I cannot even try to set the speed manually. Before this "bug" I could go up to DDR3-2800 by sacrificing timings and stability.

    Screenshot:

    http://i.imgur.com/ZOaYRVP.jpg

    This is disturbing, is there a hidden menu or hotkey that we need to press to enable OC settings in Asrock UEFI???

    Please Asrock answer.

    EDIT: I opened my case to take a look on the BIOS chip and it says "Z77 Pro4 P1.60 - 2A".

    EDIT2: The option to load XMP profiles also are not present.

    More people with same problem:
    http://forums.tweaktown.com/asrock/5...ing-issue.html
    http://forums.tweaktown.com/asrock/5...-i5-3570k.html
    Last edited by Gacrux; 09-08-2013 at 12:50 AM.

  9. #9
    parsec's Avatar
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    Default Re: Overclock settings disappeared from BIOS

    Quote Originally Posted by Gacrux View Post
    Not really, I tried to flash previous BIOS from 1.40 to the 1.80 and in all versions my OC settings were gone. How a BIOS could permanently remove my OC capabilities?

    There is no 1.90 or 2.10 BIOS available, the latest is 1.80, please check at Asrock website: ASRock > Z77 Pro4

    I flash from Internet Instant Flash inside UEFI menus. When I realized my OC settings disappeared, after CLEAR CMOS and battery removal didn't solve my problem, I started to flash previous versions using all methods available.


    EDIT: Just tried to flash 1.00 to 1.30 that I didn't tried before. Didn't solve the problem, OC settings still gone, multiplier won't go past 38, auto OC settings won't do anything, etc.
    What was I looking at last night... the Z77 Pro 3... oops, my mistake...

    We are seeing reports like this about several boards, not a good sign.

    A BIOS file contains all the options and settings, they are not permanent and can even appear and disappear when another option is enabled or disabled.

    But that does not explain why the earlier BIOS versions do not bring back those options. When you tried BIOS 1.30 for example, was that version number displayed in the BIOS?

    This is very strange and not good.

  10. #10
    Gacrux is offline Junior Member
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    Default Re: Overclock settings disappeared from BIOS

    I checked all BIOS versions flashed, they all report the correct version.

    After some reading, it's something with the Intel Management Engine being corrupt or something like that. I just don't understand why even flashing a fresh bios image and clearing CMOS won't fix the problem.

    I'm still waiting for a response from Asrock. They can send me a new bios file or even a new bios chip so I can replace it from my motherboard and I swear I will never touch it again. My motherboard is just 2 months old, RMA process in Brazil is VERY complicated and I can't stay without my PC waiting up to 60 days to receive a new board.

    I'm surprised Asrock didn't loot into this problem after the first reports, I suspect they will solely ignore the message I sent to technical support, this forum and anywhere I try to contact them. Why people would permanently loose their OC settings by just clearing CMOS, loading defaults or after a bios update? Seems to be a very serious problem in Asrock motherboard.

    Asrock owners beware - DO NOT CLEAR CMOS OR UPDATE YOUR BIOS, YOU MAY PERMANENTLY LOOSE YOUR OC SETTINGS!!!

    Asrock, I am disappointed, If I don't find a solution this is probably my fist and last Asrock product and I'll neve recommend to anyone, I have two friends who bought the Extreme 4 model by my recommendation, I hope they won't have the same problem I'm having.




    EDIT: Found one more with same problem... http://www.overclock.net/t/1266903/h...-z77-extreme-4

    Come on Asrock, fix this...



    EDIT: http://hardforum.com/showthread.php?t=1726429

    Happens on Asus too, but they have a solution. For me, as an Asrock user, unfortunately I'm out of luck.


    MORE EDIT:

    Taking a look into de BIOS file, the OC options are there, all that are missing in my bios flashes:

    http://i.imgur.com/dA5pL5C.jpg

    So it seems that the problem is the Intel MEI Firmware being corrupted permanently no matter what BIOS version or how many times you flash because the blocks where Intel MEI is flashed is not touched by any way when flashing new/older BIOS unless the flash image has that Intel MEI image. Why ASROCK won't release a tool to flash this damn little thing like ASUS does and fix this insane problem of OC settings disappearing?
    Last edited by Gacrux; 09-08-2013 at 02:38 AM.

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