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Thread: Defective Mobo - What to do?




  1. #1
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    Default Defective Mobo - What to do?

    Hello, I really have a problem and need some help. I had 3 custom made computers put together using the ASRock 970 Extreme R2.0 motherboards. Unfortunately, two of the boards are defective.

    I sent them back to the shop, and they said they had to send to the factory to be repaired, is that normal? I wanted them replaced rather than fixed, this is within the warranty period (I tested the boards for 4-6 weeks because I thought the problem might be the OS, then I figured out it had to be the hardware, then took it in).

    Anyway, they needed 2-3 weeks to fix it, and I just got it back, and its still got the same problem! This is so infuriating!

    What can I do about this situation? I need these computers fixed or repaired already, its been 2-3 months of just constant hassles.

    Any advice? Thanks in advance!

    EDIT: After reading other posts here, I probably should give my symptoms.

    Basically I get random complete freezes, ranging from 1-2 per hour to 5-10 per day. I tried a million different kinds of linux OS, going back and back, looking for stability, but there was none. All 3 machines are exactly the same, and one machine works fine, so that seems to rule out the video card.

    The one that works by the way is running Ubuntu 14.04 out of the box and works great.
    Last edited by MBwoes; 09-09-2014 at 07:17 AM. Reason: More info on the root problem

  2. #2
    SelfGovern is offline Junior Member
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    Default Re: Defective Mobo - What to do?

    What power supply are you running? What's the rest of the system HW?

    There is enough variation in cheap power supplies that this could easily be a PS issue and not a MB issue.

  3. #3
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    Default Re: Defective Mobo - What to do?

    Hmm that's a good suggestion, I went with a no-name 550 unit, I didn't want it to lack power, could the excess power cause this kind of result? 450 probably would have been ok.

  4. #4
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    Default Re: Defective Mobo - What to do?

    As suggested before no-name PSU could be causing the problem, you could use a power supply tester to check to see if it is the power supply.
    Have you updated your bios to the latest version? If not update to the latest available bios.

    You said you had one system that was not experiencing problems, trying connecting the motherboards that have problems to the system that is not, psu, cpu, video card, ram and see if you still experience issues.

    If the defect still occurs, instead of dealing with the store you purchased it from, try dealing with ASRock directly. Contact their customer support via phone and describe your specific problems to their support staff, they will be able to determine if you need to send your motherboards in for repair or just a replacement. Some companies, such as EVGA, offer cross-shipping service where they will send you a refurbished model of your product and when you receive that you send your defective product to them. Most times they require a credit card number do the cross-ship to ensure that do send your defective product in to them when you get your replacement.

    If you call ASRock, you should have the model, product and serial numbers ready for the customer service rep, most cases they will require those numbers to start a repair order. These numbers can be found on the motherboard and usually the box it came in.
    Last edited by Woznet; 09-09-2014 at 08:22 AM.

  5. #5
    SelfGovern is offline Junior Member
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    Default Re: Defective Mobo - What to do?

    Quote Originally Posted by MBwoes View Post
    Hmm that's a good suggestion, I went with a no-name 550 unit, I didn't want it to lack power, could the excess power cause this kind of result? 450 probably would have been ok.
    A good too-beefy power supply won't cause a problem, your system will only suck the power it needs.

    However, a cheap power supply could say it's rated for 550 and not even deliver a stable 300 -- which would cause problems.
    How about you tell us which brand you're using? There are many brands that are known to be highly suspect, a few that are
    top-notch, and a bunch in the middle. Being able to eliminate that you've got a truly questionable power supply may be a
    great way to save everybody's time.

    Knowing the rest of your components will also help.

  6. #6
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    Default Re: Defective Mobo - What to do?

    Ok yeah that's the advice I was really looking for, thanks so much, I will deal with it that way. Its exactly what I wasn't sure about.

    I think I will get a premium 450 PSU and try that before anything, its a small cost and would be great if it worked. Memory seems fine, I will check the video card too.

    Thanks so much! I was at a loss about how to handle this. Cheers!!


    Quote Originally Posted by Woznet View Post
    As suggested before no-name PSU could be causing the problem, you could use a power supply tester to check to see if it is the power supply.
    Have you updated your bios to the latest version? If not update to the latest available bios.

    You said you had one system that was not experiencing problems, trying connecting the motherboards that have problems to the system that is not, psu, cpu, video card, ram and see if you still experience issues.

    If the defect still occurs, instead of dealing with the store you purchased it from, try dealing with ASRock directly. Contact their customer support via phone and describe your specific problems to their support staff, they will be able to determine if you need to send your motherboards in for repair or just a replacement. Some companies, such as EVGA, offer cross-shipping service where they will send you a refurbished model of your product and when you receive that you send your defective product to them. Most times they require a credit card number do the cross-ship to ensure that do send your defective product in to them when you get your replacement.

    If you call ASRock, you should have the model, product and serial numbers ready for the customer service rep, most cases they will require those numbers to start a repair order. These numbers can be found on the motherboard and usually the box it came in.

  7. #7
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    Default Re: Defective Mobo - What to do?

    Quote Originally Posted by SelfGovern View Post
    What power supply are you running? What's the rest of the system HW?

    There is enough variation in cheap power supplies that this could easily be a PS issue and not a MB issue.
    "What's the rest of the system HW?"

    That would go a long way here considering the no name PSU's.

    What processor? Mabe it's throttling at the VRMs due to heat and being overworked. Any OC'ing applied with processor X?

    Quote Originally Posted by MBwoes View Post
    Hmm that's a good suggestion, I went with a no-name 550 unit, I didn't want it to lack power, could the excess power cause this kind of result? 450 probably would have been ok.
    Excess power? Cause this? No. Hardly. No name PSU's are usually indicative of a lack of power. Not excess. Certainly not excess.
    #1 - Please, when seeking help, enter the make and model of ALL parts that your system is comprised of in your Signature, or at least the model #'s in your System Specs, then "Save' it.
    ____If you are overclocking, underclocking, or undervolting any parts, informing us of this and their values would prove beneficial in helping you.


    #2 - Consider your PSU to be the foundation from which all else is built upon. Anything built upon a weak foundation is poorly built.

  8. #8
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    Default Re: Defective Mobo - What to do?

    The CPU is AMD FX-8350 8 core, 8 gigs of memory, with an Asus Nvidia video card, but I have to check on the video card model.

    I checked the tempurature issue, its very stable, and the crashes are not connected with having the system on for longer periods.

    I think I will buy a good reliable power supply, and use the one working system to check the video card... I don't want to buy a video card just for checking...could I use an older one? It happens that I have an older machine which just pooped out on me, and I plan to replace the GT 610 1G video card anyway, could I use that to check this mobo?

    Memory is easy to swap out...that would only leave the CPU as a possible issue, could a bad CPU have this kind of behavior?

    Quote Originally Posted by - wardog - View Post
    "What's the rest of the system HW?"

    That would go a long way here considering the no name PSU's.

    What processor? Mabe it's throttling at the VRMs due to heat and being overworked. Any OC'ing applied with processor X?



    Excess power? Cause this? No. Hardly. No name PSU's are usually indicative of a lack of power. Not excess. Certainly not excess.

  9. #9
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    Default Re: Defective Mobo - What to do?

    Ok the video card turned out to be an Asus GT610-SL-1GD3-L.

    Which is basically the same as I had before. Can I get another Asus card or would it be better to get another brand?

  10. #10
    SelfGovern is offline Junior Member
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    Default Re: Defective Mobo - What to do?

    If you're going to buy a new power supply, have you done the research to know you're buying a reputable brand (and there are a lot of bad review sites out there). jonnyguru.com and hardocp.com are two very reputable sites.

    If you're not decided, it would be worthwhile to use the power supply from the good system in the others to see if perhaps you have a cheap PS problem.

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