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Thread: ASRock X99 Extreme11 Motherboard - Constant Restarts Due To WHEA_UNCORRECTABLE_ERROR




  1. #31
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    Default Re: ASRock X99 Extreme11 Motherboard - Constant Restarts Due To WHEA_UNCORRECTABLE_ERROR

    Dear Cpufreak80x86,

    Please update 1.10B BIOS for try.

    If problem still remains please feel free to contact us.
    Thank you.

    ASRock TSD
    Eddy

  2. #32
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    Default Re: ASRock X99 Extreme11 Motherboard - Constant Restarts Due To WHEA_UNCORRECTABLE_ERROR

    Quote Originally Posted by ASRock TSD-Eddy View Post
    Dear homerj79,

    We saw Mr. destilot can update P1.10B BIOS at this thread.
    We suggest to re-download the BIOS file for try.
    If still can't update please provide your BIOS version for us to verify.

    Thanks

    ASRock TSD
    Eddy
    Hi Eddy.

    I am now on 1.20 (I'll attach a screenshot of CPU-Z once I get home this evening). I will also record a video of the entire process I'm going through, from downloading the file from the link you provided to attempting the update to further prove my point.

  3. #33
    Cpufreak80x86 is offline Junior Member
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    Default Re: ASRock X99 Extreme11 Motherboard - Constant Restarts Due To WHEA_UNCORRECTABLE_ERROR

    Quote Originally Posted by ASRock TSD-Eddy View Post
    Dear Cpufreak80x86,

    Please update 1.10B BIOS for try.

    If problem still remains please feel free to contact us.
    Thank you.

    ASRock TSD
    Eddy
    Hi Eddy,

    Looks like the linke you posted is a romfile for x99 OC Board. File is named X99OCF1.72.

    Or am i wrong?

  4. #34
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    Default Re: ASRock X99 Extreme11 Motherboard - Constant Restarts Due To WHEA_UNCORRECTABLE_ERROR

    Quote Originally Posted by Cpufreak80x86 View Post
    Hi destilot,

    the Kernel Power Event ID 41 is just what the System posts when Windows was restarted without shutdown. So if you have random reboots doe to blackscreens or bluescreens Windows indicates at the next start that it was not correctly shutdown and posts Kernel Power Event ID 41 as result.

    Hi CPUFreak80x86.
    Tnx, I figured that much. I was hoping the guys at Asrock could se something in the error message that I couldnít.
    I guess the expensive Asrock boot we are sitting in is sinking fast.

    /Destiloit

  5. #35
    Cpufreak80x86 is offline Junior Member
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    Default Re: ASRock X99 Extreme11 Motherboard - Constant Restarts Due To WHEA_UNCORRECTABLE_ERROR

    Quote Originally Posted by ASRock TSD-Eddy View Post
    Dear homerj79,

    We saw Mr. destilot can update P1.10B BIOS at this thread.
    We suggest to re-download the BIOS file for try.
    If still can't update please provide your BIOS version for us to verify.

    Thanks

    ASRock TSD
    Eddy
    Hi Eddy,

    i have doublechecked it the Bios that is under your Link https://drive.google.com/file/d/0B0D...ew?usp=sharing is for X99 OC Formula and not for X99 Extreme11.

    ????

  6. #36
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    Default Re: ASRock X99 Extreme11 Motherboard - Constant Restarts Due To WHEA_UNCORRECTABLE_ERROR

    Quote Originally Posted by ASRock TSD-Eddy View Post
    Dear destilot,

    Our website of P1.20 BIOS is not the same with 1.10B.

    We think event ID 41 root cause is not the same with others on this thread.
    We kindly suggest to check your device component(install only one memory for try, test on other memory, change other memory slot, test on a clean system ,change other HDD) and refer below information that Microsoft have explain, maybe this can help you to check.
    https://support.microsoft.com/en-us/kb/2028504

    Thank you.

    ASRock TSD
    Eddy.

    Ok. I have now tried the new bios P1.20 as well as 1.10B (still have the random boot problem).
    With the P1.20 I even get back the WHEA error.

    Before I list ever thing I have tried over the last two months to fix this problem I will point out that this is not my first build.
    I have bought the recommended hardware:
    BLS8G4D240FSA (ram)
    ARC100-25SATA3-240G (ssd)
    Intel Core i7-5820K, Socket-LGA2011-3 6-Core,3.3GHz (cpu)
    I have reinstalled Windows 8.1 and 7, update all the drivers and Changed: PSU, UPS, GPU, and RAM.
    I donít overclock.
    I have monitored temps and they are all ok.
    I have tried with one ram in slot nr. 1, and changed to another ram in the same slot.
    Clean install have I tried 3 times on win 8.1 and 2 times with win 7, This on 3 difrent HDD, SSD and M.2 SSD.
    The link to MS KB I have read already but it doesnít apply to my case. I have tested the things they talk about inn the article

    What do you want me to do now? What kind of logs do you want?




    Best regards Audun Alfsen

  7. #37
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    Default Re: ASRock X99 Extreme11 Motherboard - Constant Restarts Due To WHEA_UNCORRECTABLE_ERROR

    hi Cpufreak80x86

    Sorry for the wrong link:
    please try below link of 1.10b BIOS:
    https://drive.google.com/file/d/0B0D...ew?usp=sharing

    ASRock TSD
    Eddy

  8. #38
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    Default Re: ASRock X99 Extreme11 Motherboard - Constant Restarts Due To WHEA_UNCORRECTABLE_ERROR

    Dear destilot,(Audun Alfsen )

    hi
    Thanks for your information, we are further checking this configuration in our lab.
    Please wait for some time.
    We think event id 41 is not similar with other case in this thread, BSOD may relate with all the system configuration.
    We kindly keep provide some suggestion that may help you:
    1.We saw you are using OCZ ARC100 256GB SSD, please update this SSD firmware from their website for try that they have note it a mandatory update for system stability.
    OCZ Downloads & Updates: SSD Guru, Firmware, Drivers, BIOS, Acronis
    2.Remove CPU and check whether CPU socket pin bent.
    3.If system got BSOD, please take some picture of the screen and check the debug code on motherboard that can help us to check the root cause.
    If have already change all the device but the BSOD symptom still remains.
    We suggest to contact with local distributor for check the warranty policy.
    ASRock > Where to buy

    Thanks for your reply.

    Best wishes
    ASRock TSD
    Eddy

  9. #39
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    Default Re: ASRock X99 Extreme11 Motherboard - Constant Restarts Due To WHEA_UNCORRECTABLE_ERROR

    Quote Originally Posted by destilot View Post
    Ok. I have now tried the new bios P1.20 as well as 1.10B (still have the random boot problem).
    With the P1.20 I even get back the WHEA error.

    Before I list ever thing I have tried over the last two months to fix this problem I will point out that this is not my first build.
    I have bought the recommended hardware:
    BLS8G4D240FSA.16FAR
    ARC100-25SATA3-240G (ssd)
    Intel Core i7-5820K, Socket-LGA2011-3 6-Core,3.3GHz (cpu)
    I have reinstalled Windows 8.1 and 7, update all the drivers and Changed: PSU, UPS, GPU, and RAM.
    I don’t overclock.
    I have monitored temps and they are all ok.
    I have tried with one ram in slot nr. 1, and changed to another ram in the same slot.
    Clean install have I tried 3 times on win 8.1 and 2 times with win 7, This on 3 difrent HDD, SSD and M.2 SSD.
    The link to MS KB I have read already but it doesn’t apply to my case. I have tested the things they talk about inn the article

    What do you want me to do now? What kind of logs do you want?

    Best regards Audun Alfsen
    Dear destilot,(Audun Alfsen)

    We have test X99 Extreme11 with below configuration:
    CPU:i7-5820K,
    Memory:BLS8G4D240FSA.16FAR 8GX4
    SSD:ARC100-25SATA3-240G
    VGA:ASUS GTX560 Ti 1GD5
    OS:windows8.1
    but we didn't see random boots symptom in our lab, please refer below picture and our device model name:
    ASRock X99 Extreme11 Motherboard - Constant Restarts Due To WHEA_UNCORRECTABLE_ERROR-oczx99-extreme11-jpg
    Could you provide the information of when the random boot symptom occur? Do you have open any program or the symptom is just random boot?

    If have already check all the device and setting.
    We suggest to contact with local distributor for check the warranty policy and further verify
    ASRock > Where to buy

    Thanks for your information.
    If have any question, please feel free to contact us.

    ASRock TSD
    Eddy
    Last edited by ASRock TSD-Eddy; 05-05-2015 at 04:47 PM.

  10. #40
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    Default Re: ASRock X99 Extreme11 Motherboard - Constant Restarts Due To WHEA_UNCORRECTABLE_ERROR

    Dear Cpufreak80x86(Mr. Andreas Haas)


    hi
    We had release BIOS V1.03 to our website of beta zone improve compatibility with r9295x2 VGA card, please update it and refer below installation guide for try.
    ASRock > X99 Extreme11
    http://www.asrock.com.tw/support/not...on%20Guide.pdf

    Best wishes
    ASRock TSD
    Eddy
    Last edited by ASRock TSD-Eddy; 05-06-2015 at 10:43 AM.

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