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Thread: Intel RST driver and utility will not install on asrock x99 extreme 4 motherboard




  1. #11
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    Default Re: Intel RST driver and utility will not install on asrock x99 extreme 4 motherboard

    Hello!

    I've read all this discussion because I'm in a similar situation like your. I've an Asus P5QC motherboard and a quite fresh windows 8.1 64bit install. I have a data backup(no OS) RAID1 setup and i want to move it from the Asus DriveXpert ports (Silicon Image "SteelVine" Sil5723 chip since is not really supported in this OS) to the Intel RST.

    As for now if I move the 2 HDD to the SATA0 and SATA1 ports on the motherboard (on the other SATA2-5 I have other HDDs and the SSD with win8.1) and set it to RAID in BIOS, the system does not boot.

    I thought it is because I need to install the Intel RST drivers before but all the versions I've tried gave me the same error (same you faced) when starting the setupRST.exe install: "The setup program ended prematurely becuase of the following error: This platform is not supported"

    I've checked the Intel log and this is what I've found:



    Scanning x64\iaStorAC.inf (Name: RAID64, Version: 12.0.0.1082)
    11:34:52:132: Section with the best match: INTEL.NTamd64.6.2
    11:34:52:132: Device: PCI\VEN_8086&DEV_2822&CC_0104 (Intel(R) Desktop/Workstation/Server Express Chipset SATA RAID Controller)
    11:34:52:132: Device: PCI\VEN_8086&DEV_282A&CC_0104 (Intel(R) Mobile Express Chipset SATA RAID Controller)
    11:34:52:132: MUP OS bits: 0x5550
    11:34:52:132: E Win32 exception occurred!!
    11:34:52:132: Error code: 0x4E24 (20004)
    11:34:52:132: Error text: ''
    11:34:52:132: Extended error text: 'Error in device matching'
    11:34:52:132: Debug info: 'Setup.cpp (155)'



    do you have any suggestion ? is it possible that even my motherboard has only some SATA ports (out of the 6) those are not for RAID?

    Thank you very much for your help!

    Sandro

  2. #12
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    Default Re: Intel RST driver and utility will not install on asrock x99 extreme 4 motherboard

    Your situation is not the same as Munich's and his X99 chipset SATA controller. The error message might be the same, but the cause is different.

    Your board uses the ICH10R SATA chipset that has all six SATA ports support RAID. I've used a board with the ICH10R, so I'm sure it supports RAID on all six ports.

    In your case, you have several things that might or will be a problem. Most likely you will never get it working:

    The ICH10R SATA chipset is officially supported by IRST versions up to 11.x. Starting with IRST version 12, the ICH10R is not listed as supported. The link to the IRST driver you posted is version 13.2.4.1000, which is newer than IRST version 12.x, and does not support the ICH10R. That can cause the failure to install the driver. In the error log text you posted, it said: "Scanning x64\iaStorAC.inf (Name: RAID64, Version: 12.0.0.1082)", which is probably the Intel RAID driver that is included with Windows 8.1. It is a version 12 IRST driver, which is not compatible with the ICH10R.

    You can try an IRST version 11 driver like this one, which does support the ICH10R (sorry, English site): https://downloadcenter.intel.com/Det...ng&ProdId=2101

    You may need to install the IRST version 11 "f6flpy-x64.zip" driver manually on the Windows 8.1 installation, to replace the built in version 12 IRST driver.

    But, you also have other potential issues that are even worse than the driver installation problem.

    All RAID implementations/formats (the way the data is stored on the disk) are not the same. So the way the data and RAID information is stored by the Sil5723 chip driver is probably not the same as the way Intel RAID works. Intel uses a RAID format standard called SNIA, if the Sil5723 chip driver does not, they are not compatible.

    Finally, you installed Windows 8.1 on the HDDs with the Sil5723 chip SATA mode set to RAID, correct? But you did not have the Intel ICH10R SATA mode set to RAID, correct? Since you had drives connected to the Intel SATA ports, they are using an AHCI or IDE driver on the Windows 8.1 installation. Once the OS is installed with the SATA mode set to AHCI or IDE, you can't change it to RAID. That is a limitation of Windows and the way it loads drivers.

  3. #13
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    Default Re: Intel RST driver and utility will not install on asrock x99 extreme 4 motherboard

    Quote Originally Posted by parsec View Post
    Your situation is not the same as Munich's and his X99 chipset SATA controller. The error message might be the same, but the cause is different.

    Your board uses the ICH10R SATA chipset that has all six SATA ports support RAID. I've used a board with the ICH10R, so I'm sure it supports RAID on all six ports.

    In your case, you have several things that might or will be a problem. Most likely you will never get it working:

    The ICH10R SATA chipset is officially supported by IRST versions up to 11.x. Starting with IRST version 12, the ICH10R is not listed as supported. The link to the IRST driver you posted is version 13.2.4.1000, which is newer than IRST version 12.x, and does not support the ICH10R. That can cause the failure to install the driver. In the error log text you posted, it said: "Scanning x64\iaStorAC.inf (Name: RAID64, Version: 12.0.0.1082)", which is probably the Intel RAID driver that is included with Windows 8.1. It is a version 12 IRST driver, which is not compatible with the ICH10R.

    You can try an IRST version 11 driver like this one, which does support the ICH10R (sorry, English site): https://downloadcenter.intel.com/Det...ng&ProdId=2101

    You may need to install the IRST version 11 "f6flpy-x64.zip" driver manually on the Windows 8.1 installation, to replace the built in version 12 IRST driver.

    But, you also have other potential issues that are even worse than the driver installation problem.

    All RAID implementations/formats (the way the data is stored on the disk) are not the same. So the way the data and RAID information is stored by the Sil5723 chip driver is probably not the same as the way Intel RAID works. Intel uses a RAID format standard called SNIA, if the Sil5723 chip driver does not, they are not compatible.

    Finally, you installed Windows 8.1 on the HDDs with the Sil5723 chip SATA mode set to RAID, correct? But you did not have the Intel ICH10R SATA mode set to RAID, correct? Since you had drives connected to the Intel SATA ports, they are using an AHCI or IDE driver on the Windows 8.1 installation. Once the OS is installed with the SATA mode set to AHCI or IDE, you can't change it to RAID. That is a limitation of Windows and the way it loads drivers.

    Thank you very much for your reply,

    I understand that apparently I don't have any way to use my on board raid system... :( I already tried all the older versions of the driver but none of them got installed/has worked. A part from renew my motherboard should I use a PCIe RAID adapter ? is that a good idea ? or an external one (eSata at least to have same speed) ?

    Any suggestion?

    Thank you again,
    Sandro

  4. #14
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    Default Re: Intel RST driver and utility will not install on asrock x99 extreme 4 motherboard

    Quote Originally Posted by il dio pantofola View Post
    Thank you very much for your reply,

    I understand that apparently I don't have any way to use my on board raid system... :( I already tried all the older versions of the driver but none of them got installed/has worked. A part from renew my motherboard should I use a PCIe RAID adapter ? is that a good idea ? or an external one (eSata at least to have same speed) ?

    Any suggestion?

    Thank you again,
    Sandro
    No, you can use the Intel RAID system on your board! But you must do quite a bit of work to get it working.

    The first and most important thing you MUST do is install Windows 8.1 again with the SATA mode for the Intel SATA ports set to RAID.

    If you installed Windows and the SATA mode for the Intel SATA ports is NOT set to RAID, you cannot just change the SATA mode to RAID.

    As you saw, if you change the Intel SATA mode to RAID from AHCI after Windows is installed, the PC won't boot. That will happen to ALL mother boards using Intel CPUs and chipsets. That is not just a problem with your board.

    If you install Windows 8.1 again with the Intel SATA mode set to RAID, you probably still won't be able to move the RAID 1 array from the Silicon Image RAID controller to the Intel SATA controller, because the two RAID formats are not compatible.

    What you could do is, after installing Windows 8.1 again with the Intel SATA mode set to RAID, create a new RAID 1 array on the Intel SATA controller, and copy the data from the old RAID 1 array on the Silicon Image RAID controller to the new Intel RAID 1 array.

    Before I write a guide for you to install Windows 8.1 again with the Intel SATA mode set to RAID, I would like to know if you are willing to install Windows 8.1 again. That is the ONLY way you can use the Intel RAID system on your board.

  5. #15
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    Default Re: Intel RST driver and utility will not install on asrock x99 extreme 4 motherboard

    Quote Originally Posted by parsec View Post
    No, you can use the Intel RAID system on your board! But you must do quite a bit of work to get it working.

    The first and most important thing you MUST do is install Windows 8.1 again with the SATA mode for the Intel SATA ports set to RAID.

    If you installed Windows and the SATA mode for the Intel SATA ports is NOT set to RAID, you cannot just change the SATA mode to RAID.

    As you saw, if you change the Intel SATA mode to RAID from AHCI after Windows is installed, the PC won't boot. That will happen to ALL mother boards using Intel CPUs and chipsets. That is not just a problem with your board.

    If you install Windows 8.1 again with the Intel SATA mode set to RAID, you probably still won't be able to move the RAID 1 array from the Silicon Image RAID controller to the Intel SATA controller, because the two RAID formats are not compatible.

    What you could do is, after installing Windows 8.1 again with the Intel SATA mode set to RAID, create a new RAID 1 array on the Intel SATA controller, and copy the data from the old RAID 1 array on the Silicon Image RAID controller to the new Intel RAID 1 array.

    Before I write a guide for you to install Windows 8.1 again with the Intel SATA mode set to RAID, I would like to know if you are willing to install Windows 8.1 again. That is the ONLY way you can use the Intel RAID system on your board.
    Are you sure about that? WinXP didn't have a default driver installed for AHCI but you could force installation of the driver then change registry and bios after WinXP installation in IDE mode. Win7 has a default AHCI driver so this process is a lot easier (doesn't need the force driver install part).

  6. #16
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    Default Re: Intel RST driver and utility will not install on asrock x99 extreme 4 motherboard

    There is a registry edit that can be done that will cause the native Intel RAID driver to be installed. The problem is this information is for Windows 7 and if it is applicable to Windows 8.1 is a question I don't know the answer to.

    One difference is the Windows 8.1 AHCI driver is now storahci. It is msahci in Windows 7. Actually beyond looking for the registry entry for the Intel RAID driver in the Win 8.1 registry, the edit should be the same. I have done this with Windows 7, but never with Windows 8, so I am reluctant to suggest it.

    A description of this change provided by MS can be found below. You will be looking for the registry entry with IastorV in it, as the article includes changing to AHCI or RAID mode.

    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\IastorV
    Last edited by parsec; 05-16-2015 at 12:42 AM. Reason: Fixed entry that is not a link

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