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Thread: X99 Extreme 4 and Thunderbolt




  1. #1
    Join Date
    Oct 2015
    Location
    Australia
    Posts
    1

    Default X99 Extreme 4 and Thunderbolt

    Hi all,

    I have an X99 Extreme 4 build and I have installed an Asus ThunderboltEX II/DUAL Thunderbolt Adapter. I have installed it in the PCIE3 Slot and connected it to the Thunderbolt AIC Connector. I have also enabled the Thunderbolt in the BIOS and I have tried both Unique ID and Legacy Mode.

    I have installed the Intel Thunderbolt Software but when I plug a Firewire 800 External drive in any of the connectors available at the back of the Asus Adapter I do not get any Windows Chime and it does not seem to recognize the drive, even though it is powering it up.

    Can someone please shed some light for me and explain what I am doing wrong? What else do I need to do to get this adapter to work? I have not tried driving my monitor with it, so I do not have any cables connected between the Video Card and the Thunderbolt Card.

    I look forward to your advice.

    Thanks,
    Adri

  2. #2
    Join Date
    Dec 2016
    Location
    Perth, Western Australia
    Posts
    1

    Default Re: X99 Extreme 4 and Thunderbolt

    I have a similar problem. How did you go? Get it sorted?

  3. #3
    Join Date
    Dec 2016
    Location
    Taiwan
    Posts
    21

    Default Re: X99 Extreme 4 and Thunderbolt

    Dear adric,
    This is Michael from ASRock Technical support Team.

    For X99 Extreme4, the Thunderbolt AIC card should be installed at “PCIe2” slot because this slot is designed for Thunderbolt card use.
    Please refer to ASRock Thunderbolt 2 AIC card manual to see the supported PCIe slot for each model.
    Link: http://asrock.pc.cdn.bitgravity.com/...%202%20AIC.pdf

    Please do following suggestions for trying:
    1. Please notice to install your card in “PCIe 2” slot
    The location of PCIe2(See at page 6): http://asrock.pc.cdn.bitgravity.com/...20Extreme4.pdf
    2. Confirm that TBT Header Cable is connected to Thunderbolt 2 AIC card and motherboard.
    3. Make sure to enable the Thunderbolt™ Function in BIOS.
    4. Connect the Thunderbolt AIC card to your Thunderbolt-enabled device with Thunderbolt cable

    Thank you!

    Have a great day,
    ASRock TSD-Michael

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