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Thread: Multiples BSOD: asrock H97M Pro4 and RAM G.skill Ripjaws ┐Compatibility problem?




  1. #1
    Tuveras_30 is offline Junior Member
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    Default Multiples BSOD: asrock H97M Pro4 and RAM G.skill Ripjaws ┐Compatibility problem?

    Sorry for my English.

    I am experiencing many BSOD primarily related to memory, in Windows 7, 8.1 and 10.
    I think, perhaps, it is a compatibility problem with the motherboard (Asrock H97M Pro4) and the RAM memory (G.Skill).
    Equipment features:
    -Intel I5-4590 3.3Ghz
    - DDR3 G.Skill Ripjaws X DDR3 1600 PC3-12800 16GB 2x8GB CL9
    -GeForce Strix GTX 960 DirectCU II OC 2GB GDDR5
    -Asrock H97M Pro4
    -ATX - AeroCool DS
    -SSD Samsung EVO 840.
    HDD. Seagate 1 Tb.

    The BSOD:
    MEMORY_MANAGEMENT (ntoskrnl.exe, ntkrnlmp.exe), CRITICAL_STRUCTURE_CORRUPTION (ntoskrnl.exe, ntkrnlmp.exe), IRQL_NOT_LESS_OR_EQUAL, DRIVER_IRQL_NOT_LESS_OR_EQUAL

    -Initially I thought it might be a problem of drivers. I tried multiples configurations: Installing the minimum, operating system and key drivers of the motherboard; Basic configuration of Windows; updates of pc components: manufacturer drivers and with multiple drivers programs. I think that's not the problem.

    -The problem is not the SSD where I install the operating system, because I changed the SSD and the problems have persisted.

    - Neither the problem appears to be due to the graphics card, because I tested with and without the GPU. But the PC is not working properly.
    - I updated the BIOS (version 2.00) and all the motherboard drivers. I tried with multiple BIOS settings, to ensure compatibility and stability, even losing functionality. Without finding a solution.

    - Theoretically, the RAM modules are correct, because I passed he Memtest 86 four times. In one of them, there were a mistake. Perhaps that could be due to what I indicated below (support dual channel).

    - Also, I modified the position of the RAM. Initially they were in slots A2 and B2. I put themn in A1 and B1, but the problem persists.
    - Two days ago, I left only a RAM module in slot A1, to test RAM physical damage or dual channel compatibility. At this moment the computer works perfectly, without producing BSOD. Therefore, the problem may be due to two facts:

    1) The RAM module that I removed is defective. I'll check this posibility in a couple of days. But I presume that this is not the problem.

    2) Compatibility problem between the memory (G.Skill Ripjaws X 16GB PC3-12800 DDR3 1600 CL9 2x8GB) with the motherboard (Asrock H97M Pro4) perhaps in dual channel.

    I recently read that this memory can be problematic in certain Asrock motherboards. It also seems there are some patches to make the RAM to work in Asrock motherboards. However, all comments are related to other motherboards.

    I have tried multiple configurations of RAM in the BIOS: by default; but I've also activated several times the XMP and set their correct parameters: 1600 Mhz. In the RAM settings have left everything default, checked that values are correct (for example, latency in 9-9-9-24), 2N and voltage (1.5). The other values in auto, but disabling sometimes Command Tri State as the MRC fast boot, because I read this solve the problems of this memory in other ASRock motherboard.

    Help! Can you tell me how I can fix the problem?

  2. #2
    profJim's Avatar
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    Default Re: Multiples BSOD: asrock H97M Pro4 and RAM G.skill Ripjaws ┐Compatibility problem?

    Welcome to the forum.

    The G.Skill Ram Configurator for you H97M Pro4 shows "No compatible device found...."

    http://gskill.com/en/finder?cat=31&s...prop_3=1600MHz shows a list of 1600MHz RipjawsX memory kits and when you click on either of the 2x8GB kits, the QVL listing does not include your motherboard.

    It looks to me like the 1600MHz RipjawsX kits are not compatible with your motherboard.

    The ASRock memory support list for you motherboard includes several compatible G.Skill kits but the list includes module numbers, but does not include names like Ripjaws.

    You should only use kits that are in at least one of the lists.
    Q9650 @ 4.10GHz [9x456MHz]
    P35-DS4 [rev: 2.0] ~ Bios: F14
    4x2GB OCZ Reaper PC2-8500 1094MHz @5-5-5-15
    MSI N460GTX Hawk Talon Attack (1GB) video card <---- SLI ---->
    Seasonic SS-660XP2 80 Plus Platinum psu (660w)
    WD Caviar Black WD6401AALS 640GB (data)
    Samsung 840 Pro 256GB SSD (boot)
    SLI @ 16/4 works when running HyperSLI
    Cooler Master 120XL Seidon push/pull AIO cpu water cooling
    Cooler Master HAF XB computer case (RC-902XB-KKN1)
    Asus VH242H 24" monitor [1920x1080]
    MSI N460GTX Hawk (1GB) video card
    Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium
    HT|Omega Claro plus+ sound card
    CyberPower CP1500PFCLCD UPS
    E6300 (R0) @ 3.504GHz [8x438MHz] ~~ P35-DS3L [rev: 1.0] ~ Bios: F9 ~~ 4x2GB Kingston HyperX T1 PC2-8500, 876MHz @4-4-4-10
    Seasonic X650 80+ gold psu (650w) ~~ Xigmatek Balder HDT 1283 cpu cooler ~~ Cooler Master CM 690 case (RC-690-KKN1-GP)
    Samsung 830 128GB SSD MZ-7PC128B/WW (boot) ~~ WD Caviar Black WD6401AALS 640GB (data) ~~ ZM-MFC2 fan controller
    HT|Omega Striker 7.1 sound card ~~ Asus VH242H monitor [1920x1080] ~~ Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium ~~ CyberPower CP1500PFCLCD U.P.S
    .


  3. #3
    Tuveras_30 is offline Junior Member
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    Default Re: Multiples BSOD: asrock H97M Pro4 and RAM G.skill Ripjaws ┐Compatibility problem?

    Thanks for your answer, profJim. The module number is F3-1600C9D-16GXM, and this number is not listed in the memory ASRock motherboard support list . The pc works perfectly with one memory module.

    But is there any possible BIOS settings, a patch or solution to operate in dual channel? The only solution is to buy another compatible memory?

  4. #4
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    Default Re: Multiples BSOD: asrock H97M Pro4 and RAM G.skill Ripjaws ┐Compatibility problem?

    You're welcome.

    The best solution is to buy a compatible memory kit, but you might be able to make some memory tweaks that will let your current kit work. I don't have first hand experience with memory settings for newer systems but hopefully an experienced forum member can help you. Another option is to contact G.Skill tech support directly to see if they can help you. If they have a memory kit that will be better for your motherboard they might be willing to swap your memory with another kit for little or no additional expense.

    I did a quick check and several Ripjaws and RipjawsX kits are compatible with the ASRock H97 Fatal1ty Killer motherboard and there might be a way to run with slightly lower memory speeds or with slightly higher latency settings.
    Q9650 @ 4.10GHz [9x456MHz]
    P35-DS4 [rev: 2.0] ~ Bios: F14
    4x2GB OCZ Reaper PC2-8500 1094MHz @5-5-5-15
    MSI N460GTX Hawk Talon Attack (1GB) video card <---- SLI ---->
    Seasonic SS-660XP2 80 Plus Platinum psu (660w)
    WD Caviar Black WD6401AALS 640GB (data)
    Samsung 840 Pro 256GB SSD (boot)
    SLI @ 16/4 works when running HyperSLI
    Cooler Master 120XL Seidon push/pull AIO cpu water cooling
    Cooler Master HAF XB computer case (RC-902XB-KKN1)
    Asus VH242H 24" monitor [1920x1080]
    MSI N460GTX Hawk (1GB) video card
    Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium
    HT|Omega Claro plus+ sound card
    CyberPower CP1500PFCLCD UPS
    E6300 (R0) @ 3.504GHz [8x438MHz] ~~ P35-DS3L [rev: 1.0] ~ Bios: F9 ~~ 4x2GB Kingston HyperX T1 PC2-8500, 876MHz @4-4-4-10
    Seasonic X650 80+ gold psu (650w) ~~ Xigmatek Balder HDT 1283 cpu cooler ~~ Cooler Master CM 690 case (RC-690-KKN1-GP)
    Samsung 830 128GB SSD MZ-7PC128B/WW (boot) ~~ WD Caviar Black WD6401AALS 640GB (data) ~~ ZM-MFC2 fan controller
    HT|Omega Striker 7.1 sound card ~~ Asus VH242H monitor [1920x1080] ~~ Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium ~~ CyberPower CP1500PFCLCD U.P.S
    .


  5. #5
    Tuveras_30 is offline Junior Member
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    Default Re: Multiples BSOD: asrock H97M Pro4 and RAM G.skill Ripjaws ┐Compatibility problem?

    Quote Originally Posted by profJim View Post
    You're welcome.

    The best solution is to buy a compatible memory kit, but you might be able to make some memory tweaks that will let your current kit work. I don't have first hand experience with memory settings for newer systems but hopefully an experienced forum member can help you. Another option is to contact G.Skill tech support directly to see if they can help you. If they have a memory kit that will be better for your motherboard they might be willing to swap your memory with another kit for little or no additional expense.

    I did a quick check and several Ripjaws and RipjawsX kits are compatible with the ASRock H97 Fatal1ty Killer motherboard and there might be a way to run with slightly lower memory speeds or with slightly higher latency settings.
    Thanks profJim. Yesterday, after 48 hours working properly, I replace the memory module that is going well and put the other. All this in the A1 slot of the motherboard. Every time I turn on the computer, the pc crashes (BSOD). 8 times.

    I used the memtest86, but gave no error. How is this possible?

    Today I will try with this module that doesn't work in others slots, and clean the memory module by eraser.

    If it does not work, I will follow your advice and I will contact G.Skill.



  6. #6
    profJim's Avatar
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    Default Re: Multiples BSOD: asrock H97M Pro4 and RAM G.skill Ripjaws ┐Compatibility problem?

    From your test it sounds like the second memory module is defective.

    There are two different programs, Memtest86 and Memtest86+.

    I prefer using Memtest86+, but only for preliminary memory testing.
    Memory hardware errors might be caused by one or more memory modules but errors can also be caused by incorrect bios settings. You might find that you can run the memory test for 12 or more hours with no problems but your system will have errors when running Prime95 or other demanding stress test applications. I've seen some cases where there are memory errors, and sometimes the errors are eliminated by swapping the memory module positions and using the same two memory slots.

    Testing using the modules in different memory slots can be useful but some motherboard manuals recommend using specific memory slots.
    Section 2.3, page 15 in your motherboard user manual says that you can use two modules in a dual channel memory configuration using the DDR3_A2 and DDR_B2 slots or you can use the DDR3_A1 and DDR_B1 slots. There would be a minor performance penalty if you used two modules in the DDR3_A1 and DDR_A2 slots or in the DDR3_B1 and DDR_B2 slots.

    Inspect all of the memory slots to ensure that there isn't any dust or dirt in each memory slot.

    Always unplug your power supply from the wall outlet or the back of the power supply before you add or remove any hardware.
    It's also recommend to press and hold the front panel's power switch for 15 - 30 seconds after you have unplugged the A.C. power cord so that any residual electrical charges are removed from your system.
    Q9650 @ 4.10GHz [9x456MHz]
    P35-DS4 [rev: 2.0] ~ Bios: F14
    4x2GB OCZ Reaper PC2-8500 1094MHz @5-5-5-15
    MSI N460GTX Hawk Talon Attack (1GB) video card <---- SLI ---->
    Seasonic SS-660XP2 80 Plus Platinum psu (660w)
    WD Caviar Black WD6401AALS 640GB (data)
    Samsung 840 Pro 256GB SSD (boot)
    SLI @ 16/4 works when running HyperSLI
    Cooler Master 120XL Seidon push/pull AIO cpu water cooling
    Cooler Master HAF XB computer case (RC-902XB-KKN1)
    Asus VH242H 24" monitor [1920x1080]
    MSI N460GTX Hawk (1GB) video card
    Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium
    HT|Omega Claro plus+ sound card
    CyberPower CP1500PFCLCD UPS
    E6300 (R0) @ 3.504GHz [8x438MHz] ~~ P35-DS3L [rev: 1.0] ~ Bios: F9 ~~ 4x2GB Kingston HyperX T1 PC2-8500, 876MHz @4-4-4-10
    Seasonic X650 80+ gold psu (650w) ~~ Xigmatek Balder HDT 1283 cpu cooler ~~ Cooler Master CM 690 case (RC-690-KKN1-GP)
    Samsung 830 128GB SSD MZ-7PC128B/WW (boot) ~~ WD Caviar Black WD6401AALS 640GB (data) ~~ ZM-MFC2 fan controller
    HT|Omega Striker 7.1 sound card ~~ Asus VH242H monitor [1920x1080] ~~ Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium ~~ CyberPower CP1500PFCLCD U.P.S
    .


  7. #7
    Joe-912's Avatar
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    Default Re: Multiples BSOD: asrock H97M Pro4 and RAM G.skill Ripjaws ┐Compatibility problem?

    Quote Originally Posted by Tuveras_30 View Post
    Thanks profJim. Yesterday, after 48 hours working properly, I replace the memory module that is going well and put the other. All this in the A1 slot of the motherboard. Every time I turn on the computer, the pc crashes (BSOD). 8 times.

    I used the memtest86, but gave no error. How is this possible?

    Today I will try with this module that doesn't work in others slots, and clean the memory module by eraser.

    If it does not work, I will follow your advice and I will contact G.Skill.


    Have you tried running the ram at 1333 ?
    Asus Maximus 7 Hero > Corsair Obsidian 750d Airflow > Intel 4790K > Noctua NH-D15 > 16GB G-skill Sniper 2133 > Samsung SM951 256GB > Sandisk X400 512GB > Western digital black Sata 6 500GB > Western digital black 640GB > Windows 10 Pro 64 > Asus 27" MX279H Monitor > Gibabyte GTX 980Ti extreme

  8. #8
    Tuveras_30 is offline Junior Member
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    Default Re: Multiples BSOD: asrock H97M Pro4 and RAM G.skill Ripjaws ┐Compatibility problem?

    Quote Originally Posted by profJim View Post
    Welcome to the forum.

    The G.Skill Ram Configurator for you H97M Pro4 shows "No compatible device found...."

    http://gskill.com/en/finder?cat=31&s...prop_3=1600MHz shows a list of 1600MHz RipjawsX memory kits and when you click on either of the 2x8GB kits, the QVL listing does not include your motherboard.

    It looks to me like the 1600MHz RipjawsX kits are not compatible with your motherboard.

    The ASRock memory support list for you motherboard includes several compatible G.Skill kits but the list includes module numbers, but does not include names like Ripjaws.

    You should only use kits that are in at least one of the lists.

    A detail.

    In the asrock website, the Memory Support List for my motherboard shows that this memory in supported:
    ASRock > H97M Pro4

    F3-1600C9Q-32GXM ----
    RipjawsX - F3-1600C9Q-32GXM - G.SKILL DDR3 Memory

    And i use this one:

    F3-1600C9D-16GXM
    http://www.gskill.com/en/product/f3-1600c9d-16gxm

    Apparently is the same memory, with the difference that my kit have two modules instead of four. But they have the sames specifications.
    Last edited by Tuveras_30; 01-05-2016 at 06:19 PM.

  9. #9
    Tuveras_30 is offline Junior Member
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    Default Re: Multiples BSOD: asrock H97M Pro4 and RAM G.skill Ripjaws ┐Compatibility problem?

    Quote Originally Posted by Joe-912 View Post
    Have you tried running the ram at 1333 ?
    Thanks, Joe-912.


    With two modules (dual channel) and the BIOS settings are in default the RAM is at 1333 Mhz. I've tried manually setting the memory parameters: XMP- 1600 MHz (1:6). In both cases the computer is not working. Now, with a single module, the configuration is in automatic mode: 1330 Mhz.
    Last edited by Tuveras_30; 01-05-2016 at 06:17 PM.

  10. #10
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    Default Re: Multiples BSOD: asrock H97M Pro4 and RAM G.skill Ripjaws ┐Compatibility problem?

    You can't go solely by comparing the specifications, but both kits appear to be identical.
    Over the product life of a memory kit, sometimes the manufacturer uses different memory chips when the kits are assembled.

    You should do more single module testing to see if each of your memory modules work when each module is tested in different memory slots.
    This will help determine if there are any problems with any of the memory slots.

    If one module always works and the other module does not always work you will need to RMA your memory kit and have them send you a replacement memory kit that works.
    Q9650 @ 4.10GHz [9x456MHz]
    P35-DS4 [rev: 2.0] ~ Bios: F14
    4x2GB OCZ Reaper PC2-8500 1094MHz @5-5-5-15
    MSI N460GTX Hawk Talon Attack (1GB) video card <---- SLI ---->
    Seasonic SS-660XP2 80 Plus Platinum psu (660w)
    WD Caviar Black WD6401AALS 640GB (data)
    Samsung 840 Pro 256GB SSD (boot)
    SLI @ 16/4 works when running HyperSLI
    Cooler Master 120XL Seidon push/pull AIO cpu water cooling
    Cooler Master HAF XB computer case (RC-902XB-KKN1)
    Asus VH242H 24" monitor [1920x1080]
    MSI N460GTX Hawk (1GB) video card
    Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium
    HT|Omega Claro plus+ sound card
    CyberPower CP1500PFCLCD UPS
    E6300 (R0) @ 3.504GHz [8x438MHz] ~~ P35-DS3L [rev: 1.0] ~ Bios: F9 ~~ 4x2GB Kingston HyperX T1 PC2-8500, 876MHz @4-4-4-10
    Seasonic X650 80+ gold psu (650w) ~~ Xigmatek Balder HDT 1283 cpu cooler ~~ Cooler Master CM 690 case (RC-690-KKN1-GP)
    Samsung 830 128GB SSD MZ-7PC128B/WW (boot) ~~ WD Caviar Black WD6401AALS 640GB (data) ~~ ZM-MFC2 fan controller
    HT|Omega Striker 7.1 sound card ~~ Asus VH242H monitor [1920x1080] ~~ Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium ~~ CyberPower CP1500PFCLCD U.P.S
    .


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