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Thread: No signal after install of XFX R7 360. Error code 97




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    Default No signal after install of XFX R7 360. Error code 97

    Hi,

    I recently purchased an XFX R7 360 graphics card for my HTPC and am getting no signal out of any of the outputs. No splash screen, no anything. The fans turn on and the motherboard shows error code 97. The computer is running a fresh install of Windows 10, and works properly when my backup 5000 series card is inserted into the same PCI-E slot. I have tried another slot, wiping old drivers with the Guru3d DDU, reinstalling Windows, resetting CMOS, & updating BIOS to no avail. I've been searching forums all weekend, but no reported solutions are working.

    Installed components are:
    MOBO- ASRock 890FX Deluxe5
    CPU- AMD Phenom II X4 965 3.4 GHz
    MEM- G.SKILL Ripjaws Series 16GB (4 x 4GB) 1600 MHz
    POWER- EVGA 750w
    OS HDD - SAMSUNG 830 Series 256GB


    Any help is greatly appreciated...

    Edit: Added PSU
    Last edited by Talontd; 03-08-2016 at 12:11 AM.

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    Default Re: No signal after install of XFX R7 360. Error code 97

    Unfortunately, new card is not working either...i'm completely stumped. Any suggestions are greatly appreciated...
    Last edited by Talontd; 03-09-2016 at 02:17 AM. Reason: spelling

  3. #3
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    Default Re: No signal after install of XFX R7 360. Error code 97

    I know you probably have but have you connected the 6 pin power conector for the card?
    It is easy to miss that, i've done it in the passed...
    Asus Maximus 7 Hero > Corsair Obsidian 750d Airflow > Intel 4790K > Noctua NH-D15 > 16GB G-skill Sniper 2133 > Samsung SM951 256GB > Sandisk X400 512GB > Western digital black Sata 6 500GB > Western digital black 640GB > Windows 10 Pro 64 > Asus 27" MX279H Monitor > Gibabyte GTX 980Ti extreme

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    Default Re: No signal after install of XFX R7 360. Error code 97

    Quote Originally Posted by Joe-912 View Post
    I know you probably have but have you connected the 6 pin power conector for the card?
    It is easy to miss that, i've done it in the passed...
    I wish I could get off that easy, unfortunately, the 6-pin is connected.

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    Default Re: No signal after install of XFX R7 360. Error code 97

    Could try Asrock support form
    ASRock > Support Request Form
    Asus Maximus 7 Hero > Corsair Obsidian 750d Airflow > Intel 4790K > Noctua NH-D15 > 16GB G-skill Sniper 2133 > Samsung SM951 256GB > Sandisk X400 512GB > Western digital black Sata 6 500GB > Western digital black 640GB > Windows 10 Pro 64 > Asus 27" MX279H Monitor > Gibabyte GTX 980Ti extreme

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    Default Re: No signal after install of XFX R7 360. Error code 97

    Quote Originally Posted by Joe-912 View Post
    Could try Asrock support form
    ASRock > Support Request Form

    Thanks Joe, unfortunately they weren't much help. I did resolved this last night though. The "up-to-date" BIOS isn't sufficient, for anyone else having an issue with the ASRock 890FX Deluxe5, install the 2.01F Beta BIOS available at ASRock's site below:

    ASRock > 890FX Deluxe5

    Good luck.

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    Default Re: No signal after install of XFX R7 360. Error code 97

    Well done! I did read that on another forum post, but the person said they hadn't tried it so I was a bit unsure to say about it but I did notice the beta bios was newer than the latest, but failed to mention anything in the bios notes regarding graphics cards, glad you got it fixed
    joe
    Asus Maximus 7 Hero > Corsair Obsidian 750d Airflow > Intel 4790K > Noctua NH-D15 > 16GB G-skill Sniper 2133 > Samsung SM951 256GB > Sandisk X400 512GB > Western digital black Sata 6 500GB > Western digital black 640GB > Windows 10 Pro 64 > Asus 27" MX279H Monitor > Gibabyte GTX 980Ti extreme

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