Is anyone else having issues with the USB 3.1 ports/Type C on the ASRock Fata1ity Z270 k6 motherboard?

The port itself works, but not really. For example, I can plug one of my USB Type C devices into the port and it will charge, but the computer doesn't recognize that I plugged in a phone or tablet so I can't transfer files.

When it comes to connecting a RAID device, the device doesn't seem to get the signal from the motherboard to boot up, an issue I don't have when I plug the same device into the USB Type C port on my Dell XPS 15.

Any thoughts on why this port isn't fully working?