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Thread: Welcome to ASUS Technical Support Forum!




  1. #1
    Join Date
    Nov 2001
    Location
    Taipei, Taiwan
    Posts
    4,308

    Thumbs up Welcome to ASUS Technical Support Forum!

    The ASUS Technical Support forum is now open and ready for posts!

    Please welcome ASUS tech support staff who will be here to answer your tech questions related to all ASUS products.

    When posting questions, please provide as much info as possible such as full system specs, what operating system and drivers you are using and please describe your problem as full as possible.

    This is also an area you can discuss upcoming ASUS products and we will also conduct giveaways and competitions in here from time to time as well. ASUS may also share early BIOS updates and drivers with you here as well.

    Cameron "Mr.Tweak" Wilmot
    Managing Director
    Tweak Town Pty Ltd

  2. #2
    Join Date
    Apr 2010
    Location
    Binangonan, Rizal, Philippines
    Posts
    55

    Default Re: Welcome to ASUS Technical Support Forum!

    wow! im using am3 board asus m4a88td-m..

    my question is can my motherboard support am3+ procie(bulldozer)? any bios update? thanks
    Phenom II X4 965 BE
    Team Elite 4gb single stick ddr3 1333
    Asus M4A88TD-M
    Seagate 1Tb 7200.12rpm 6gb/s
    Seagate 320gb 7200.11rpm 3gb/s
    Lite-on all Rw Lightscribe
    Ac3 alienware casing
    Powerline 650watts modular
    Powercolor AMD 5770
    Windows 7 Ultimate 64bit

  3. #3
    Join Date
    Sep 2011
    Location
    yanhiu
    Posts
    1

    Default driving lessons in Derby

    I was happy when you're ready to answer all the Asus computer crash! but have a small problem, I can ask you about the problem of the C510? because I have an asus laptop and an hp. hope you're ready to help!
    Last edited by Mr.Tweak; 09-23-2011 at 08:21 PM.

  4. #4
    Join Date
    Sep 2011
    Location
    usa
    Posts
    9

    Default Re: Welcome to ASUS Technical Support Forum!

    I was happy when you're ready to answer all the Asus computer crash! but have a small problem, I can ask you about the problem of the C510? because I have an asus laptop and an hp. hope you're ready to help!




  5. #5
    Join Date
    Dec 2002
    Posts
    3

    Default Welcome to ASUS Technical Support Staff .. HELP required re motherboard 5PQC

    To ASUS Support staff.... please help...... can I successfully install 8GB DDR3 ram on my ASUS 5PQC motherboard.... if so.... how do I do it

    I have tried once to upgrade from 4GB DDR2 ram to 8 GB DDR3 but my PC Crashed

    Please give instructions how to install DDR3 ram successfully

    Is it possible to install DDR3 ram on this motherboard ??????

    Thanks

  6. #6
    Anderson321 is offline Junior Member
    Join Date
    Mar 2013
    Location
    United States
    Posts
    5

    Default Re: Welcome to ASUS Technical Support Forum!

    Hi friends i am here i just want to say you that Asus is the best company to make laptops and computers and this is the good quality company in technical parts and other devices i am also using Asus laptop and this is very best i prefer to purchase this company's laptop and computers to make the best quality in technical support.....
    "NetRepair
    8/25 Lemana Ln, Burleigh Heads QLD 4220 ‎
    (07) 5520 1211, www.netrepair.com.au"

  7. #7
    Join Date
    Apr 2013
    Location
    A, A
    Posts
    1

    Default Re: Welcome to ASUS Technical Support Forum!

    Hi everyone,

    Computer Details:
    Asus K55VD Notebook PC
    Intel - Core i7 - 3610Qm, 2.3 Ghz CPU
    4 GB RAM
    500 GB HDD
    NVIDIA GFORCE 610M 2GB Graphics Card
    Win 8 64 bit OS
    Date of purchase: 01/28/2013

    My computer crashed 2 days ago. It stopped working and restarted itself. I was not too worried as it happened before and after restart it used to work fine. But this time it started an automatic repair process. After reboot it displayed a message: "Diagnosing your PC..." and a few seconds later it displayed "Repairing disc errors. This might take over an hour..." So I let it work away and went to bed. After 8 hours the same message was displayed on the screen, there was no progress. I thought I would give it a few more hours but there was no change after 12 hours. So restarted the computer and during reboot I hit F9 to bring up the recovery menu. As I had valuable software and personal files on the computer that was not backed up, I chose the 'Refresh PC' option. At the moment I clicked on the icon, the computer froze again. I tried this several times but there was nothing happening. Then I tried the 'Advanced options' icon with no luck as the computer kept freezing whenever I clicked on the icon.
    I created a recovery USB straight after I bought the laptop. So I changed the boot order and tried to boot the machine from the USB stick. I tried it several times again but it didn't boot from there. I thought there was something wrong with my USB stick, so I went over to my friend who has Win 8 64 bit OS running on his PC to create a new recovery USB, but I had no more progress with that one than with the one I had before.
    So I rang ASUS customer care where a kind lady advised me to try recover my PC by pressing F9 and select the 'Reset PC' option. This was the only option I was going to avoid but as I really needed my computer 4 weeks before my college exams, I had no other choice.
    When I clicked onto the 'Reset PC' option, the computer started working displaying the following message: "Reset PC. Please wait..." So I did, but after 4 hours was gone I had a bad feeling. So I rang customer support again with my case ID where another kind lady advised me to check in my computer for an RMA. I asked her how long this would take and she replied it might take up to 6 weeks. As I said, my exams are starting in 4 weeks and I have a lot of assignments to submit until that so I can't exist without my beloved PC for 6 weeks.
    In the meantime, after 8 hours of 'resetting' the computer displayed the following message: 'Insert recovery media or Windows recovery DVD'. I was so happy, I inserted my recovery USB (that I created on the same day using my friend's computer) and my happiness ended there as after a 'Verifying media...' message it displayed 'Media is not verified'. I really can't understand what the problem was. Anyways, I googled my problem and found the following website:

    Repair your computer in Windows 8 | www.winhelp.us

    In that page it was recommended in such situations try to restore the machine using 'Windows 8 Enterprise Evaluation'. So I downloaded it and copied it my USB stick and inserted it into my laptop. And to my greatest surprise, it started the reset process. So at the moment, I am using this 90 days trial version of Windows and try to find a way, how I can activate my original windows. As I can't find any serial number on my PC and other forums on the internet suggested there is no such code exist for Windows 8, I thought I would ask Microsoft. They said I must contact the computer's manufacturer to get the activation code. I sent an email to Asus tech support last night and I got no answer since that ( I'm sure I will get ), but in the meantime I thought I would check out some of the tech forums and I might find my answer sooner.
    So if anyone had similar experience before or simply knows the solution to how I can activate my Windows, please let me know.
    Thank you.

  8. #8
    Join Date
    Aug 2013
    Location
    floating above east coast
    Posts
    2

    Default Re: Welcome to ASUS Technical Support Forum!

    I have the asus g75vw and want to now if there is any way to get the internal graphics card to be turned on(hd4000). there is no option in bios. Why would you do that?
    Thanks for the help.

    Kegman

  9. #9
    Join Date
    Sep 2007
    Location
    Minnesnowda
    Posts
    225

    Default Re: Welcome to ASUS Technical Support Forum!

    @Icarus
    Have you checked the Intel drivers for the HD400o are installed? nice lappy by the way!
    Asus RIVE
    Intel 3930K WATER
    RIPJAWX2133 16GB
    SLI-Asus GTX780 TI DCII OC
    CorsairAX1200



    http://www.3dmark.com/3dmv/5003339

  10. #10
    Join Date
    Aug 2013
    Location
    floating above east coast
    Posts
    2

    Default Re: Welcome to ASUS Technical Support Forum!

    Quote Originally Posted by jaggerwild View Post
    @Icarus
    Have you checked the Intel drivers for the HD400o are installed? nice lappy by the way!
    They have it turned off, not seen by bios. For some reason they did this.

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