Please report all spam threads, posts and suspicious members. We receive spam notifications and will take immediate action!
Results 1 to 5 of 5

Thread: TPM Base Services Stopped & Can not find BIOS setting




  1. #1
    Join Date
    Jun 2011
    Location
    Indiana
    Posts
    22

    Default TPM Base Services Stopped & Can not find BIOS setting

    Not sure if I'm posting in the correct forum. I can't enable BitLocker drive encryption, because my Trusted Platform Module (TPM) service isn't present or can't be found. I ran msconfig then checked the services tab, it is set to load on startup but the service (TPM Base Services) is stopped. I have it set to load all devices drivers and services on boot, I say this because I think (not 100% sure) that Cryptographic Services must be loaded at the same time. I am aware BitLocker is a Windows 7 Ultimate feature only, which is what I am running. I have checked my BIOS settings and cannot find the option to enable TPM as other forums have suggested. My motherboard is the M4A89GTD PRO/USB3, I am running the most recent BIOS version 2201. I have read through my manual and can't find anything on it. If anyone knows where it would be located in my specific BIOS please help me out. I do not know if there is an application to force the service to run possibly, but I'm open to suggestions. Is there a specific registry that I should check?

    Here is the link to my motherboard:
    ASUSTeK Computer Inc. - Motherboards- ASUS M4A89GTD PRO/USB3
    Microsoft Windows 7 Pro x64 (SP1) - OS
    Intel i5-4670k Processor - CPU
    MSI Z87-G45 - Motherboard (BIOS version 1.6)
    Kingston HyperX Blu PC3-12800 16GB (4x4GB) DDR3-1600MHz - RAM
    Antec TRUEPOWER QUATTRO 1000W - PSU
    MSI GTX770 N770 TF 2GD5/OC - GPU
    CM Storm Trooper Full Tower - Case
    ASUS VH238 23" 60Hz - Monitor

  2. #2
    profJim's Avatar
    profJim is online now Chief Munchkin + moderator
    Join Date
    Dec 2008
    Location
    Tacoma, WA. [USA]
    Posts
    7,811

    Default Re: TPM Base Services Stopped & Can not find BIOS setting

    Check out Trusted Platform Module - Wikipedia, the free encyclopedia.
    I'm pretty sure that a TPM motherboard chip is required along with the software you described.
    I've seen several Gigabyte motherboards on their website where you can download the TPM user manuals and software/drivers.
    I didn't see anything on the ASUS website that indicated that your motherboard supports TPM/BitLocker.
    Your motherboard manual doesn't include any TPM/Bitlocker information.
    Q9650 @ 4.10GHz [9x456MHz]
    P35-DS4 [rev: 2.0] ~ Bios: F14
    4x2GB OCZ Reaper PC2-8500 1094MHz @5-5-5-15
    MSI N460GTX Hawk Talon Attack (1GB) video card <---- SLI ---->
    Seasonic SS-660XP2 80 Plus Platinum psu (660w)
    WD Caviar Black WD6401AALS 640GB (data)
    Samsung 840 Pro 256GB SSD (boot)
    SLI @ 16/4 works when running HyperSLI
    Cooler Master 120XL Seidon push/pull AIO cpu water cooling
    Cooler Master HAF XB computer case (RC-902XB-KKN1)
    Asus VH242H 24" monitor [1920x1080]
    MSI N460GTX Hawk (1GB) video card
    Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium
    HT|Omega Claro plus+ sound card
    CyberPower CP1500PFCLCD UPS
    E6300 (R0) @ 3.504GHz [8x438MHz] ~~ P35-DS3L [rev: 1.0] ~ Bios: F9 ~~ 4x2GB Kingston HyperX T1 PC2-8500, 876MHz @4-4-4-10
    Seasonic X650 80+ gold psu (650w) ~~ Xigmatek Balder HDT 1283 cpu cooler ~~ Cooler Master CM 690 case (RC-690-KKN1-GP)
    Samsung 830 128GB SSD MZ-7PC128B/WW (boot) ~~ WD Caviar Black WD6401AALS 640GB (data) ~~ ZM-MFC2 fan controller
    HT|Omega Striker 7.1 sound card ~~ Asus VH242H monitor [1920x1080] ~~ Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium ~~ CyberPower CP1500PFCLCD U.P.S
    .


  3. #3
    Join Date
    Jun 2011
    Location
    Indiana
    Posts
    22

    Default Re: TPM Base Services Stopped & Can not find BIOS setting

    Once again you are 100% correct profJim, after a quick inspection of my motherboard I see that it does not have support for a TPM chip. Kinda makes me wonder why they advertize BitLocker feature for Windows 7 Ultimate if not all computers can utilize the feature. I suppose there is a way to use BitLocker without a TPM as I found this link: So, you want to BitLocker an existing computer? - Jesper&#39;s Blog , but it is for vista and not 7. When I got to step 2 of the guide I noticed that I do not have this location "Computer Configuration:Windows Components:BitLocker Drive Encryption". Do you know of a utility that sets up BitLocker without needing TPM? (Other than the usb password method). Also I am going to turn off a few services just to free up a bit of RAM even though it really isn't necessary, since I don't have a TPM chip it really wouldn't disadvantage me to disable this service would it? Thanks for the quick response, you always seem to give me the best answers to any of my issues.
    Microsoft Windows 7 Pro x64 (SP1) - OS
    Intel i5-4670k Processor - CPU
    MSI Z87-G45 - Motherboard (BIOS version 1.6)
    Kingston HyperX Blu PC3-12800 16GB (4x4GB) DDR3-1600MHz - RAM
    Antec TRUEPOWER QUATTRO 1000W - PSU
    MSI GTX770 N770 TF 2GD5/OC - GPU
    CM Storm Trooper Full Tower - Case
    ASUS VH238 23" 60Hz - Monitor

  4. #4
    Join Date
    Jun 2011
    Location
    Indiana
    Posts
    22

    Default Re: TPM Base Services Stopped & Can not find BIOS setting

    It didn't take to long to answer my own question, you must do it manually. Found out how here: How To Use BitLocker on Drives without TPM - How-To Geek . I just ended up using an old 4gb flash-drive I had laying around and used the usb method even though I would rather do it a different way. Backed up my key on it and leaving the flash-drive in one of my unused usb ports in the back of my computer, dedicating the rest of the space on it to ReadyBoost. Thanks for the help
    Microsoft Windows 7 Pro x64 (SP1) - OS
    Intel i5-4670k Processor - CPU
    MSI Z87-G45 - Motherboard (BIOS version 1.6)
    Kingston HyperX Blu PC3-12800 16GB (4x4GB) DDR3-1600MHz - RAM
    Antec TRUEPOWER QUATTRO 1000W - PSU
    MSI GTX770 N770 TF 2GD5/OC - GPU
    CM Storm Trooper Full Tower - Case
    ASUS VH238 23" 60Hz - Monitor

  5. #5
    profJim's Avatar
    profJim is online now Chief Munchkin + moderator
    Join Date
    Dec 2008
    Location
    Tacoma, WA. [USA]
    Posts
    7,811

    Thumbs up Re: TPM Base Services Stopped & Can not find BIOS setting

    Glad to hear that you're able to use BitLocker, thanks for sharing your findings.
    From the last line in my signature: I'm not always right, but I'm never wrong.
    Q9650 @ 4.10GHz [9x456MHz]
    P35-DS4 [rev: 2.0] ~ Bios: F14
    4x2GB OCZ Reaper PC2-8500 1094MHz @5-5-5-15
    MSI N460GTX Hawk Talon Attack (1GB) video card <---- SLI ---->
    Seasonic SS-660XP2 80 Plus Platinum psu (660w)
    WD Caviar Black WD6401AALS 640GB (data)
    Samsung 840 Pro 256GB SSD (boot)
    SLI @ 16/4 works when running HyperSLI
    Cooler Master 120XL Seidon push/pull AIO cpu water cooling
    Cooler Master HAF XB computer case (RC-902XB-KKN1)
    Asus VH242H 24" monitor [1920x1080]
    MSI N460GTX Hawk (1GB) video card
    Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium
    HT|Omega Claro plus+ sound card
    CyberPower CP1500PFCLCD UPS
    E6300 (R0) @ 3.504GHz [8x438MHz] ~~ P35-DS3L [rev: 1.0] ~ Bios: F9 ~~ 4x2GB Kingston HyperX T1 PC2-8500, 876MHz @4-4-4-10
    Seasonic X650 80+ gold psu (650w) ~~ Xigmatek Balder HDT 1283 cpu cooler ~~ Cooler Master CM 690 case (RC-690-KKN1-GP)
    Samsung 830 128GB SSD MZ-7PC128B/WW (boot) ~~ WD Caviar Black WD6401AALS 640GB (data) ~~ ZM-MFC2 fan controller
    HT|Omega Striker 7.1 sound card ~~ Asus VH242H monitor [1920x1080] ~~ Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium ~~ CyberPower CP1500PFCLCD U.P.S
    .


Thread Information

Users Browsing this Thread

There are currently 2 users browsing this thread. (0 members and 2 guests)

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •