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Thread: Can't install AI Suite II




  1. #1
    dJabba's Avatar
    dJabba is offline Member
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    Default Can't install AI Suite II

    Mainboard: ASUS ROG Crosshair V Formula / Thunderbolt (Full specs in the thread linked to further down)
    OS: Win7u SP1

    Both the version from your website and the one on the package-disk fail with "AI Suite II Install\Uninstall Wizard has stopped working"

    Report details:
    Code:
    Problem signature:
      Problem Event Name:    APPCRASH
      Application Name:    setup.exe_ASUS AI Suite II
      Application Version:    1.1.7.3
      Application Timestamp:    4db112ac
      Fault Module Name:    KERNELBASE.dll
      Fault Module Version:    6.1.7601.17651
      Fault Module Timestamp:    4e211319
      Exception Code:    0eedfade
      Exception Offset:    0000b9bc
      OS Version:    6.1.7601.2.1.0.256.1
      Locale ID:    1030
      Additional Information 1:    0a9e
      Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
      Additional Information 3:    0a9e
      Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
    I'm also getting random bluescreens with error code "0x000000f4 (0x0000000000000003, 0xFFFFFA800846D910, 0xFFFFFA800846DBF0, 0xFFFFF80031D48B0)" . No idea what that means, but i suspect memory as i can't get it to run properly as described in this thread: http://forums.tweaktown.com/all-othe...-new-post.html

    However windows memory diagnostics comes up without errors.
    My advice - never visit a short-url, no matter who gives it to you. You can't trust any source at any time when you don't know your target
    Whitey: ROG Crosshair V Formula/Thunderbolt, AMD 1090T @ 3.2GHz w. NZXT Havic 140, Corsair XMS3 1333 8GB kit, HIS IceQ X HD 6870, Corsair Force GT 120GB, OCZ Vertex4 256GB, Kingston SSDNow 16GB, Samsung 500GB 3" in casedock when needed, Chieftec Nitro88+ 650W, NZXT H2 White, 3x Asus VS248 24"
    Snuggles: Zotac Zbox HD-ID40 (Atom d525, worst purchase ever on cpu), Patriot Pyro 60GB (Thanks to Tweaktown Giveaway), 4GB 800' DDR2 SO-DIMM
    Bcube (NAS): ASUS F1A75-I Deluxe, AMD A6-3500 @ 2.1GHz, LSI 9240-8i (M1015) controller, GSkill Ares 1866 8GB blue kit, 4x Seagate SV35.5 2TB, 1x Seagate Barracuda 1.5TB, 1x Samsung HD103UJ, 1x Samsung F4 2TB, Temp. Rebel9 Alu case, Corsair H60, 2x Icy Dock MB973SP-B, NZXT UI01, Enermax T.B. Silence on docks and cpu, Aurum 500W gold PSU. (Draws 65W average, doesn't peak above 100W at any time)

  2. #2
    dJabba's Avatar
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    Default Re: Can't install AI Suite II

    Looks like i fixed my memory issues - but I still can't install any version of the ASUS AI Suite - i don't understand why
    My advice - never visit a short-url, no matter who gives it to you. You can't trust any source at any time when you don't know your target
    Whitey: ROG Crosshair V Formula/Thunderbolt, AMD 1090T @ 3.2GHz w. NZXT Havic 140, Corsair XMS3 1333 8GB kit, HIS IceQ X HD 6870, Corsair Force GT 120GB, OCZ Vertex4 256GB, Kingston SSDNow 16GB, Samsung 500GB 3" in casedock when needed, Chieftec Nitro88+ 650W, NZXT H2 White, 3x Asus VS248 24"
    Snuggles: Zotac Zbox HD-ID40 (Atom d525, worst purchase ever on cpu), Patriot Pyro 60GB (Thanks to Tweaktown Giveaway), 4GB 800' DDR2 SO-DIMM
    Bcube (NAS): ASUS F1A75-I Deluxe, AMD A6-3500 @ 2.1GHz, LSI 9240-8i (M1015) controller, GSkill Ares 1866 8GB blue kit, 4x Seagate SV35.5 2TB, 1x Seagate Barracuda 1.5TB, 1x Samsung HD103UJ, 1x Samsung F4 2TB, Temp. Rebel9 Alu case, Corsair H60, 2x Icy Dock MB973SP-B, NZXT UI01, Enermax T.B. Silence on docks and cpu, Aurum 500W gold PSU. (Draws 65W average, doesn't peak above 100W at any time)

  3. #3
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    Default Re: Can't install AI Suite II

    Tried installing as administrator? Or compatibility set to Vista or xp? Installed and works fine on a p6x58d-e mb
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  4. #4
    dJabba's Avatar
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    Default Re: Can't install AI Suite II

    Running as adminstrator was first thing i tried, next was disabling defender etc. Haven't tried with compatible mode yet.

    But I've seen multiple threads for other motherboards that have the same problem under Win7 SP1. Seems to have to do with the SP1 update. There are a couple fixes around, but no official and none on a trusted host I would download it from.
    Hope ASUS addresses this issue soon, also lots of posts about it on their official forum
    My advice - never visit a short-url, no matter who gives it to you. You can't trust any source at any time when you don't know your target
    Whitey: ROG Crosshair V Formula/Thunderbolt, AMD 1090T @ 3.2GHz w. NZXT Havic 140, Corsair XMS3 1333 8GB kit, HIS IceQ X HD 6870, Corsair Force GT 120GB, OCZ Vertex4 256GB, Kingston SSDNow 16GB, Samsung 500GB 3" in casedock when needed, Chieftec Nitro88+ 650W, NZXT H2 White, 3x Asus VS248 24"
    Snuggles: Zotac Zbox HD-ID40 (Atom d525, worst purchase ever on cpu), Patriot Pyro 60GB (Thanks to Tweaktown Giveaway), 4GB 800' DDR2 SO-DIMM
    Bcube (NAS): ASUS F1A75-I Deluxe, AMD A6-3500 @ 2.1GHz, LSI 9240-8i (M1015) controller, GSkill Ares 1866 8GB blue kit, 4x Seagate SV35.5 2TB, 1x Seagate Barracuda 1.5TB, 1x Samsung HD103UJ, 1x Samsung F4 2TB, Temp. Rebel9 Alu case, Corsair H60, 2x Icy Dock MB973SP-B, NZXT UI01, Enermax T.B. Silence on docks and cpu, Aurum 500W gold PSU. (Draws 65W average, doesn't peak above 100W at any time)

  5. #5
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    Default Re: Can't install AI Suite II

    I have this program on my Win 7 Pro (SP1) - no problems.

    If yours does not run, go to Task Mgr> Svcs.

    Scroll down to the two Asus Services I have in the pics and make sure they are not disabled

    .If they are, click Auto and Apply and then Start.

    The other one (which I can't seem to upload) is Asus HM Com.
    Attached Images Attached Images Can't install AI Suite II-asus-com-svce-1-jpg 

  6. #6
    parsec's Avatar
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    Default Re: Can't install AI Suite II

    ASUS has had problems with the AI Suite installer in the past, as on my SaberT P67 board. They had a fix for the installation failure as a download on my board's info page. I never had the problem for some reason, but other did.

    I actually see five version of AI Suite II for Windows 7 64bit, on your board's download page

  7. #7
    alternety is offline Member
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    Default Re: Can't install AI Suite II

    From my experience you have lucked out not being able to install that software. I would not recommend using it. If I can ever get rid it of it with incapacitating my computer, I will be very happy.
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