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Thread: Bsod. Bad_pool_header




  1. #1
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    Default Bsod. Bad_pool_header

    My desktop was resting, I sat down and hit enter and this blue screen popped up. It says *** stop: 0x00000019. I've never seen this before and unfortunately I haven't back up in a while. I hit any key and nothing happens. Should I try to figure this out myself or call a geeksquad type of company for help? Thanks for any advise.

  2. #2
    profJim's Avatar
    profJim is online now Chief Munchkin + moderator
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    Default Re: Bsod. Bad_pool_header

    Google is your friend, search using: bsod 0x19
    Bug Check 0x19: BAD_POOL_HEADER (Windows Debuggers)

    We can best help you after you create a detailed hardware list in the System Specs portion of your
    forum profile http://forums.tweaktown.com/profile.php?do=editprofile at the bottom of the
    profile page or in your forum signature http://forums.tweaktown.com/profile....=editsignature.
    Be sure to include brand names and model numbers.

    We have no idea what hardware and operating system you are using.
    Q9650 @ 4.10GHz [9x456MHz]
    P35-DS4 [rev: 2.0] ~ Bios: F14
    4x2GB OCZ Reaper PC2-8500 1094MHz @5-5-5-15
    MSI N460GTX Hawk Talon Attack (1GB) video card <---- SLI ---->
    Seasonic SS-660XP2 80 Plus Platinum psu (660w)
    WD Caviar Black WD6401AALS 640GB (data)
    Samsung 840 Pro 256GB SSD (boot)
    SLI @ 16/4 works when running HyperSLI
    Cooler Master 120XL Seidon push/pull AIO cpu water cooling
    Cooler Master HAF XB computer case (RC-902XB-KKN1)
    Asus VH242H 24" monitor [1920x1080]
    MSI N460GTX Hawk (1GB) video card
    Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium
    HT|Omega Claro plus+ sound card
    CyberPower CP1500PFCLCD UPS
    E6300 (R0) @ 3.504GHz [8x438MHz] ~~ P35-DS3L [rev: 1.0] ~ Bios: F9 ~~ 4x2GB Kingston HyperX T1 PC2-8500, 876MHz @4-4-4-10
    Seasonic X650 80+ gold psu (650w) ~~ Xigmatek Balder HDT 1283 cpu cooler ~~ Cooler Master CM 690 case (RC-690-KKN1-GP)
    Samsung 830 128GB SSD MZ-7PC128B/WW (boot) ~~ WD Caviar Black WD6401AALS 640GB (data) ~~ ZM-MFC2 fan controller
    HT|Omega Striker 7.1 sound card ~~ Asus VH242H monitor [1920x1080] ~~ Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium ~~ CyberPower CP1500PFCLCD U.P.S
    .


  3. #3
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    Default Re: Bsod. Bad_pool_header

    Hi. I just tried to update my info but it won't allow me to do so from a mobile device. And I can't get onto my computer still so...
    Here is my info. Please let me know if I left anything out!
    Product name: Asus essentio series desktop PC
    Product model: cm5570
    Windows vista home premium OEMAct
    WLAN mini card module AW-NE769
    Model number RT2700E
    Thank you!

  4. #4
    profJim's Avatar
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    Default Re: Bsod. Bad_pool_header

    When a BSOD occurs, the only options are power off your computer or press the reset button and try booting again.
    Start your computer and when the BSOD happens again, take a picture of the screen and post the screen-shot.
    If you can't take a picture, write down the exact error name (in the yellow box) and write down all the information in the Technical Information area in the red box.
    Post the information in both boxes, accuracy is important.
    Include details about where the BSOD occurs, such as at the desktop after XX minutes, while windows is starting (describe which screen), etc. After you have this information, try booting into windows SAFE mode and describe if/when the BSOD occurs.

    Try booting into the bios. There might be detailed information available by pressing one of the function keys from the main bios screen. Do you know which key to press to enter the bios? I'm going to search the web for information about your system.

    Avoid going to Geek Squad or any local computer tech "professionals". If you are patient, we can probably help fix your computer.
    I have no experience with the quality of their work or their charges, but it might cost more than your computer is worth.
    If you need to have a local "professional" fix your computer, I'm guessing that in-store labor rates are at least $75 or more per hour, probably much more.

    Are there any recent hardware or software changes to your computer?
    How old is your computer?

    Bsod. Bad_pool_header-bsod-0xa-sample-labeled-screen-shot-jpg
    Q9650 @ 4.10GHz [9x456MHz]
    P35-DS4 [rev: 2.0] ~ Bios: F14
    4x2GB OCZ Reaper PC2-8500 1094MHz @5-5-5-15
    MSI N460GTX Hawk Talon Attack (1GB) video card <---- SLI ---->
    Seasonic SS-660XP2 80 Plus Platinum psu (660w)
    WD Caviar Black WD6401AALS 640GB (data)
    Samsung 840 Pro 256GB SSD (boot)
    SLI @ 16/4 works when running HyperSLI
    Cooler Master 120XL Seidon push/pull AIO cpu water cooling
    Cooler Master HAF XB computer case (RC-902XB-KKN1)
    Asus VH242H 24" monitor [1920x1080]
    MSI N460GTX Hawk (1GB) video card
    Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium
    HT|Omega Claro plus+ sound card
    CyberPower CP1500PFCLCD UPS
    E6300 (R0) @ 3.504GHz [8x438MHz] ~~ P35-DS3L [rev: 1.0] ~ Bios: F9 ~~ 4x2GB Kingston HyperX T1 PC2-8500, 876MHz @4-4-4-10
    Seasonic X650 80+ gold psu (650w) ~~ Xigmatek Balder HDT 1283 cpu cooler ~~ Cooler Master CM 690 case (RC-690-KKN1-GP)
    Samsung 830 128GB SSD MZ-7PC128B/WW (boot) ~~ WD Caviar Black WD6401AALS 640GB (data) ~~ ZM-MFC2 fan controller
    HT|Omega Striker 7.1 sound card ~~ Asus VH242H monitor [1920x1080] ~~ Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium ~~ CyberPower CP1500PFCLCD U.P.S
    .


  5. #5
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    Location
    Pennsylvania
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    Default Re: Bsod. Bad_pool_header

    Thank you so much for helping. I hate to sound totally clueless, but I am. I have no idea what a bios is. Also, I could not figure out how to turn off the computer, so it is still on. If u turn it off could I lose everything on it?
    I bought the computer approx 3 1/2 years ago.
    What I did today: I synced and backed up my iPhone and deleted an old backup.
    I took my card out of my new dslr camera and loaded some pics onto comp.
    I think I was on aol, also on my bank account (but logged out of it). Then I walked away from the comp for at least an hour, came back and hit enter to take it out of sleep mode and BAM there's a bright blue screen!

    BAD_POOL_HEADER

    ***STOP: 0x00000019. (0x0000000000000020, 0xFFFFF880177C3DF0,
    0xFFFFF880177C3E90,
    0x00000000050A0477)

  6. #6
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    Default Re: Bsod. Bad_pool_header

    Sorry I
    also meant to say no there are no hardware or software changes.

  7. #7
    profJim's Avatar
    profJim is online now Chief Munchkin + moderator
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    Default Re: Bsod. Bad_pool_header

    Do you have a user manual for your computer?
    If not, try to download a PDF copy of it.

    You've provided some good information.
    Turn off your computer and leave it off for 5 minutes.
    Turn your computer back on and see if you can enter windows SAFE mode by repeatedly pressing the F8 once per second while your system is booting. I expect that you'll get the windows repair screen and you will have to insert the win7 installation disk to see if windows can repair itself. It will help if you first do a web search on: windows 7 startup repair guide OR tutorial

    Ignore links that deal with doing a repair install.
    I need to do some homework for your computer model, and I'll get back to you tomorrow evening.
    Feel free to post any questions that you have.

    Keep in mind that you can plug your hard drive into another computer where you can backup any files for safe keeping.
    Q9650 @ 4.10GHz [9x456MHz]
    P35-DS4 [rev: 2.0] ~ Bios: F14
    4x2GB OCZ Reaper PC2-8500 1094MHz @5-5-5-15
    MSI N460GTX Hawk Talon Attack (1GB) video card <---- SLI ---->
    Seasonic SS-660XP2 80 Plus Platinum psu (660w)
    WD Caviar Black WD6401AALS 640GB (data)
    Samsung 840 Pro 256GB SSD (boot)
    SLI @ 16/4 works when running HyperSLI
    Cooler Master 120XL Seidon push/pull AIO cpu water cooling
    Cooler Master HAF XB computer case (RC-902XB-KKN1)
    Asus VH242H 24" monitor [1920x1080]
    MSI N460GTX Hawk (1GB) video card
    Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium
    HT|Omega Claro plus+ sound card
    CyberPower CP1500PFCLCD UPS
    E6300 (R0) @ 3.504GHz [8x438MHz] ~~ P35-DS3L [rev: 1.0] ~ Bios: F9 ~~ 4x2GB Kingston HyperX T1 PC2-8500, 876MHz @4-4-4-10
    Seasonic X650 80+ gold psu (650w) ~~ Xigmatek Balder HDT 1283 cpu cooler ~~ Cooler Master CM 690 case (RC-690-KKN1-GP)
    Samsung 830 128GB SSD MZ-7PC128B/WW (boot) ~~ WD Caviar Black WD6401AALS 640GB (data) ~~ ZM-MFC2 fan controller
    HT|Omega Striker 7.1 sound card ~~ Asus VH242H monitor [1920x1080] ~~ Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium ~~ CyberPower CP1500PFCLCD U.P.S
    .


  8. #8
    Join Date
    Oct 2012
    Location
    Pennsylvania
    Posts
    5

    Default Re: Bsod. Bad_pool_header

    I dont think i have a copy but ill look for it or download a pdf.

    Keep in mind that you can plug your hard drive into another computer where you can backup any files for safe keeping-- ---how do I do that?

  9. #9
    profJim's Avatar
    profJim is online now Chief Munchkin + moderator
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    Default Re: Bsod. Bad_pool_header

    You would need to remove your hard drive from your computer and then install the hard drive in a different computer.
    Depending on how much data you want to back up, you would need several or many DVD's or another hard drive.
    Do NOT remove your hard drive!! You need a friend who is very knowledgeable in building computers from scratch to help you.

    Have you tried pressing the front panel on/off switch to turn your computer off?
    Try pressing the front panel RESET button to restart your system.
    You should be able to turn off your computer by pressing an on/off rocker switch that should be on the outside rear part of the power supply.
    Do you know anyone who is very knowledgeable with building computer systems?
    It sounds like the inside has not been cleaned out and that you might not have the most recent windows updates.
    It's possible that your memory modules might need to be removed and reseated.
    Don't try to do this by yourself. If you don't know exactly what your are doing, you will probably damage your computer beyond repair.

    Your best option is to get a copy of the windows installation disk to try a repair your system using the installation disk.
    Q9650 @ 4.10GHz [9x456MHz]
    P35-DS4 [rev: 2.0] ~ Bios: F14
    4x2GB OCZ Reaper PC2-8500 1094MHz @5-5-5-15
    MSI N460GTX Hawk Talon Attack (1GB) video card <---- SLI ---->
    Seasonic SS-660XP2 80 Plus Platinum psu (660w)
    WD Caviar Black WD6401AALS 640GB (data)
    Samsung 840 Pro 256GB SSD (boot)
    SLI @ 16/4 works when running HyperSLI
    Cooler Master 120XL Seidon push/pull AIO cpu water cooling
    Cooler Master HAF XB computer case (RC-902XB-KKN1)
    Asus VH242H 24" monitor [1920x1080]
    MSI N460GTX Hawk (1GB) video card
    Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium
    HT|Omega Claro plus+ sound card
    CyberPower CP1500PFCLCD UPS
    E6300 (R0) @ 3.504GHz [8x438MHz] ~~ P35-DS3L [rev: 1.0] ~ Bios: F9 ~~ 4x2GB Kingston HyperX T1 PC2-8500, 876MHz @4-4-4-10
    Seasonic X650 80+ gold psu (650w) ~~ Xigmatek Balder HDT 1283 cpu cooler ~~ Cooler Master CM 690 case (RC-690-KKN1-GP)
    Samsung 830 128GB SSD MZ-7PC128B/WW (boot) ~~ WD Caviar Black WD6401AALS 640GB (data) ~~ ZM-MFC2 fan controller
    HT|Omega Striker 7.1 sound card ~~ Asus VH242H monitor [1920x1080] ~~ Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium ~~ CyberPower CP1500PFCLCD U.P.S
    .


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