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Thread: Get WHEA_UNCORRECTABLE_ERROR




  1. #1
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    Default Get WHEA_UNCORRECTABLE_ERROR

    Hello,

    I get some crash with this error : WHEA_UNCORRECTABLE_ERROR and I don't know why...

    Here is what "WhoCrashed" says :
    Get WHEA_UNCORRECTABLE_ERROR-sans-titre-1-png

    I've launched a Memtest86, but after 4 hours and 8 passes, no problems were detected + i've tested another
    memory : G.SKILL Ripjaws X Series 4 Go and the same problem.
    The system crashes, the screen freezes and I can't move the mouse. I have no BSOD : strange.
    I thought it was a driver problem but how do I check ? - in the device manager all seems OK.

    What tests I can do ?

    My rig :
    • ASUS M4N75TD Motherboard
    • AMD Phenom II x6 1090T (without O/C)
    • KINGSTON DDR3 PC3-12800 - HyperX Blu - 2 x 2 Go (4Go) 1600 MHz - Cas 9 - KHX1600C9AD3B1K2/4G
    • SSD : SAMSUNG SSD 830 Series 128 Go
    • NVIDIA GeForce GTX 560 Ti (powered by MSI TwinFrozr II)
    • MS Windows 8 Pro


    Here is my speecy report : CF - Pastebin.com

    Thank you !

  2. #2
    profJim's Avatar
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    Default Re: Get WHEA_UNCORRECTABLE_ERROR

    The 0x124 error is usually related to one of the cpu related voltage settings where the voltage is too low.
    You can do a web search using: 0x124 whea error for more information.

    Your report shows: +3.3V 1,152 V, where the 3.3 volt reading should be within plus or minus 5%.
    Double check the voltage reading with other monitoring software.
    Can you test with a different video card?
    Have you made any recent changes to your system?

    Sorry, I'm not familiar with AMD systems or win8.
    Q9650 @ 4.10GHz [9x456MHz]
    P35-DS4 [rev: 2.0] ~ Bios: F14
    4x2GB OCZ Reaper PC2-8500 1094MHz @5-5-5-15
    MSI N460GTX Hawk Talon Attack (1GB) video card <---- SLI ---->
    Seasonic SS-660XP2 80 Plus Platinum psu (660w)
    WD Caviar Black WD6401AALS 640GB (data)
    Samsung 840 Pro 256GB SSD (boot)
    SLI @ 16/4 works when running HyperSLI
    Cooler Master 120XL Seidon push/pull AIO cpu water cooling
    Cooler Master HAF XB computer case (RC-902XB-KKN1)
    Asus VH242H 24" monitor [1920x1080]
    MSI N460GTX Hawk (1GB) video card
    Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium
    HT|Omega Claro plus+ sound card
    CyberPower CP1500PFCLCD UPS
    E6300 (R0) @ 3.504GHz [8x438MHz] ~~ P35-DS3L [rev: 1.0] ~ Bios: F9 ~~ 4x2GB Kingston HyperX T1 PC2-8500, 876MHz @4-4-4-10
    Seasonic X650 80+ gold psu (650w) ~~ Xigmatek Balder HDT 1283 cpu cooler ~~ Cooler Master CM 690 case (RC-690-KKN1-GP)
    Samsung 830 128GB SSD MZ-7PC128B/WW (boot) ~~ WD Caviar Black WD6401AALS 640GB (data) ~~ ZM-MFC2 fan controller
    HT|Omega Striker 7.1 sound card ~~ Asus VH242H monitor [1920x1080] ~~ Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium ~~ CyberPower CP1500PFCLCD U.P.S
    .


  3. #3
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    Default Re: Get WHEA_UNCORRECTABLE_ERROR

    Quote Originally Posted by profJim View Post
    The 0x124 error is usually related to one of the cpu related voltage settings where the voltage is too low.
    You can do a web search using: 0x124 whea error for more information.

    Your report shows: +3.3V 1,152 V, where the 3.3 volt reading should be within plus or minus 5%.
    Double check the voltage reading with other monitoring software.
    Can you test with a different video card?
    Have you made any recent changes to your system?

    Sorry, I'm not familiar with AMD systems or win8.
    The software reads the wrong voltage. When I go into the BIOS, +3.3 V is correct !
    Have you got another software to check ? I use AIDA64/HWMonitor and they read the same. If my +3.3V was really 1.152, I think my computer does not start.

    But my CPU vCore is not stable, this may be it, check this :
    Get WHEA_UNCORRECTABLE_ERROR-sans-titre-1-png

    I've got a different video card from Sapphire, I can test it be before, I would like if the CPU voltage is good.

    NB : this problem occurent when the system is idle
    If you want, I can post my minidump here.
    Last edited by SausauRJ; 06-26-2013 at 08:19 PM.

  4. #4
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    Default Re: Get WHEA_UNCORRECTABLE_ERROR

    try a touch more cpu v,its usually too low if your getting whea errors

    you can also look in event viewer and click on the error itself to see what type it is,it will usually say cpu parity error or memory error then add a touch of voltage to suit
    Gigabyte z77x UP4-TH F11c Modded Bios
    Intel i7 3770k 24/7@4.8ghz 1.38v Turbo llc +0.165v dvid multithreading enabled
    Samsung Green(MV-3V4G3D/US) 8GB @2133mhz 9-10-10-21-1t 1.55v
    Thermalright Silver Arrow Cpu Cooler
    1xSamsung 840 pro 256 Gb SSD windows 8.1 pro 64bit
    1xSamsung f4 HD204UI 2tb hard drive Storage
    Powercolor 7970 3gb V3 @1150mhz core/1700mhz mem,1.150v Accelero aftermarket air cooler 55c max
    Razer Lycosa Keyboard
    Logitech X-530 5.1 Speakers
    Lite-On iHAS124-19 24x Sata DVDRW
    K-World Hybrid DVB-T 210SE Digital T.V Card
    L.G E2260V L.E.D 1920x1080 Monitor
    Xfx Pro 750w silver rated Psu 80+
    Fractal Arc Midi Case

    http://i38.tinypic.com/14myvfa.jpg x58 ud5 <=3.8ghz + 4.2ghz Overclock Template!!
    http://www.youtube.com/user/warren304#p/u Visit Me On Youtube

    Lots Of Gaming Videos With X58 Ud5 System And Gpu On My Youtube Channel!!
    Just Uploaded New Battlefield 4 Video!!!!!!!!!!!!!!!!!!!!!!

  5. #5
    profJim's Avatar
    profJim is online now Chief Munchkin + moderator
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    Default Re: Get WHEA_UNCORRECTABLE_ERROR

    See if HWiNFO reports the correct voltages.
    HWiNFO64 Download

    Asus might have monitoring software that correctly reports voltages.
    The incorrect 3.3V reported voltage is probably not related to your problem.

    I'm not familiar with your bios, but section 2-10 in the motherboard user manual gives you the option of loading optimal or fail safe settings. I think that optimal settings might be the standard settings. You might want to try both options.

    It would be best if an experienced Asus or AMD member could give you advice, but most forum members have Intel systems. There aren't very many Asus system owners in the forums.
    Q9650 @ 4.10GHz [9x456MHz]
    P35-DS4 [rev: 2.0] ~ Bios: F14
    4x2GB OCZ Reaper PC2-8500 1094MHz @5-5-5-15
    MSI N460GTX Hawk Talon Attack (1GB) video card <---- SLI ---->
    Seasonic SS-660XP2 80 Plus Platinum psu (660w)
    WD Caviar Black WD6401AALS 640GB (data)
    Samsung 840 Pro 256GB SSD (boot)
    SLI @ 16/4 works when running HyperSLI
    Cooler Master 120XL Seidon push/pull AIO cpu water cooling
    Cooler Master HAF XB computer case (RC-902XB-KKN1)
    Asus VH242H 24" monitor [1920x1080]
    MSI N460GTX Hawk (1GB) video card
    Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium
    HT|Omega Claro plus+ sound card
    CyberPower CP1500PFCLCD UPS
    E6300 (R0) @ 3.504GHz [8x438MHz] ~~ P35-DS3L [rev: 1.0] ~ Bios: F9 ~~ 4x2GB Kingston HyperX T1 PC2-8500, 876MHz @4-4-4-10
    Seasonic X650 80+ gold psu (650w) ~~ Xigmatek Balder HDT 1283 cpu cooler ~~ Cooler Master CM 690 case (RC-690-KKN1-GP)
    Samsung 830 128GB SSD MZ-7PC128B/WW (boot) ~~ WD Caviar Black WD6401AALS 640GB (data) ~~ ZM-MFC2 fan controller
    HT|Omega Striker 7.1 sound card ~~ Asus VH242H monitor [1920x1080] ~~ Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium ~~ CyberPower CP1500PFCLCD U.P.S
    .


  6. #6
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    Default Re: Get WHEA_UNCORRECTABLE_ERROR

    Quote Originally Posted by wazza300 View Post
    try a touch more cpu v,its usually too low if your getting whea errors

    you can also look in event viewer and click on the error itself to see what type it is,it will usually say cpu parity error or memory error then add a touch of voltage to suit
    On the Event Viewer, I can read : Critical Error, Kernel-Power (Event ID : 41)

    Quote Originally Posted by profJim View Post
    See if HWiNFO reports the correct voltages.
    HWiNFO64 Download

    Asus might have monitoring software that correctly reports voltages.
    The incorrect 3.3V reported voltage is probably not related to your problem.

    I'm not familiar with your bios, but section 2-10 in the motherboard user manual gives you the option of loading optimal or fail safe settings. I think that optimal settings might be the standard settings. You might want to try both options.

    It would be best if an experienced Asus or AMD member could give you advice, but most forum members have Intel systems. There aren't very many Asus system owners in the forums.
    HWiNFO64 reports the same voltages. I'll try the ASUS Software.

  7. #7
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    Default Re: Get WHEA_UNCORRECTABLE_ERROR

    critical error just means the pc shutdown unexpectedly

    if you say it only does it when in idle power mode it could be related to that? as in not enough cpu idle voltage or memory related?
    Gigabyte z77x UP4-TH F11c Modded Bios
    Intel i7 3770k 24/7@4.8ghz 1.38v Turbo llc +0.165v dvid multithreading enabled
    Samsung Green(MV-3V4G3D/US) 8GB @2133mhz 9-10-10-21-1t 1.55v
    Thermalright Silver Arrow Cpu Cooler
    1xSamsung 840 pro 256 Gb SSD windows 8.1 pro 64bit
    1xSamsung f4 HD204UI 2tb hard drive Storage
    Powercolor 7970 3gb V3 @1150mhz core/1700mhz mem,1.150v Accelero aftermarket air cooler 55c max
    Razer Lycosa Keyboard
    Logitech X-530 5.1 Speakers
    Lite-On iHAS124-19 24x Sata DVDRW
    K-World Hybrid DVB-T 210SE Digital T.V Card
    L.G E2260V L.E.D 1920x1080 Monitor
    Xfx Pro 750w silver rated Psu 80+
    Fractal Arc Midi Case

    http://i38.tinypic.com/14myvfa.jpg x58 ud5 <=3.8ghz + 4.2ghz Overclock Template!!
    http://www.youtube.com/user/warren304#p/u Visit Me On Youtube

    Lots Of Gaming Videos With X58 Ud5 System And Gpu On My Youtube Channel!!
    Just Uploaded New Battlefield 4 Video!!!!!!!!!!!!!!!!!!!!!!

  8. #8
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    Default Re: Get WHEA_UNCORRECTABLE_ERROR

    Quote Originally Posted by wazza300 View Post
    critical error just means the pc shutdown unexpectedly

    if you say it only does it when in idle power mode it could be related to that? as in not enough cpu idle voltage or memory related?
    For now, I've been away a good part of the afternoon and the computer is turned on since this morning and no freeze Looks like having to disable the BIOS "Coolnquiet" (which saves energy) have solved the problem. It is the victory ? I'll let you know and I'll try to find an app that will read the correct voltage.

  9. #9
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    Default Re: Get WHEA_UNCORRECTABLE_ERROR

    From other posts I've seen, it looks like CoolnQuiet often causes problems.

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