Just brought an ASUS eeBox EB 1037, barebone to be able to install Linux on there and use it as HTPC, surprise, surprise, this comes with UEFI and enabled the secure boot for default, no manual no intructions of how to disable it, nothing official from ASUS to how to disable secure boot, or any thing on the new UEFI settings, I contact by email and chat and the official response from ASUS is they do not provide with any information or manual for UEFI, apparently ASUS want to keep the information secret about this, I have review several forums on how to disable secure boot and none of this work for this unit.
so no information no manuals, and total secrecy from manufacturer on how to use the products, totaly inconcevivable, bellow I'm copy chat with ASUS Support
ASUS Support
[IMG]file:///C:/Users/780623/AppData/Local/Temp/msohtmlclip1/01/clip_image002.jpg[/IMG]Damian M.Support Representative
Good
Damian M.Hello Guillermo Moreno, thank you for contacting ASUS support. Please give me a few moments to review your information. I will be with you shortly.
Hi Guillermo. How are you today?

Guillermo MorenoLittle disapointed
Just brought eebox 1037, and I'm looking for UEFI manual
Mexico's support told me ASUS does not have a manual abt UEFI..............?

Damian M.I would be glad to help you. One moment please thank you for your patience.

Guillermo Morenok

Damian M.Okay Guillermo we would not be able to provide you with a manual for your UEFI bios. I do apologize for the inconvenience that this will cause.

Guillermo Morenowhy apollogize?
is inconcevible that ASUS does not have a manual for UEFI used on their products
how this could happend?
now is this some kind of secret that ASUS need to keep?
that is absurd.............
on old Motherboard cards was a little document with information about BIOS, their options and meaning of the settings

Damian M.Currently we are not hiding any information about our UEFI setup Guillermo. We do not have UEFI manuals if it was a motherboard that you have then we would have a manual for the UEFI but not for our complete units.

Guillermo Morenonow becuase is a change to UEFI, now is secret?

Damian M.I do apologize for the inconvenience Guillermo, your input is noted but at this time for any of of our complete units there is no manual for that setup.

Guillermo Morenoeven if U sell that barebone?
ridiculous

Damian M.That is correct Guillermo even for our barebones there is no UEFI manuals available for download. But I am still checking our system for any updates on this.

Guillermo Morenojust got angry after our chat!3:01 pm

Damian M.It is understandable why you would be feeling this way towards our company but we are working diligently to improve our customer service and as such your input is noted.
My apologies Guillermo there hasn't been any updates. Hence no manuals are available.
Type in your message here and press Enter to send
Powered by LiveChat