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Thread: Laptop Instantly Turning Off at Random Invervals




  1. #1
    Frosty1stAid is offline Junior Member
    Join Date
    Sep 2016
    Location
    California
    Posts
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    Default Laptop Instantly Turning Off at Random Invervals

    ------------------
    System Information
    ------------------
    Time of this report: 9/18/2016, 12:33:29
    Machine name: TURNTECHGODHEAD
    Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_ltsb.160611-0600)
    Language: English (Regional Setting: English)
    System Manufacturer: ASUSTeK COMPUTER INC.
    System Model: X550ZA
    BIOS: 204
    Processor: AMD A10-7400P Radeon R6, 10 Compute Cores 4C+6G (4 CPUs), ~2.5GHz
    Memory: 8192MB RAM
    Available OS Memory: 7114MB RAM
    Page File: 1969MB used, 6296MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.03.9600.17415 64bit Unicode

    When I saved the dxdiag it gave about a thousand more lines of information, but I'm pretty sure this is sufficient. I can obviously provide more information if needed.

    The problem:
    The device shuts down randomly from a 1/2 to 3 hour period, regardless of charge or if it is plugged in or not. It does not restart itself or give any kind of error message or blue screen, it acts as though it is being hard-shut down. I ran some tests myself and got this:


    1. Unplugged, flashed BIOS, turned off due to 0 charge (started at ~40%)
    2. Plugged in, would not flash BIOS
    3. Charged to full while turned off
    4. Remained plugged in, flashed BIOS, turned off from unknown causes after ~40 minutes
    5. Unplugged, flashed BIOS, turned off due to 0 charge after ~1 hour
    6. Plugged in, launched OS, charges to full without incident in ~3 hours
    7. Unplugged, launched OS, discharges to 10% without incident in ~1.5 hours
    8. Plugged in at 10% charge, turns off from unknown causes after ~10 minutes


    I got this particular laptop at Best Buy and it came with a one year warranty, however that is expired. I am trying every possible way to find a fix, like coming to this forum, before outright buying a whole new laptop.

    Thank you for any help in advance, and please let me know if there is information I missed that I should include.

  2. #2
    Frosty1stAid is offline Junior Member
    Join Date
    Sep 2016
    Location
    California
    Posts
    2

    Default Re: Laptop Instantly Turning Off at Random Invervals

    Problem resolved.

    Apparently the entire thing was a fluke. The actual reason for the abrupt shut-downs was a recently downloaded video recording software called Plays.tv. It would seem the program has a reputation for causing video card issues. I would inquire anyone who is experiencing similar mysterious symptoms if they downloaded such a program.

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