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Thread: Welcome to GIGABYTE Technical Support!




  1. #1161
    Join Date
    Jun 2010
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    Italy
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    Default Re: Welcome to GIGABYTE Technical Support!

    Well, in fact I needed to install it due to the installation of a new SO.
    DES voltage management is still active even when you are using a SO which has not the driver installed. So I needed to install it again in Windows XP 64 bits (triple boot) and then deactivating it (alternatively I could boot that which has the driver installed and do the same).

    Full uninstall is not necessary -only deactivation- to solve the DCP latency problem.

  2. #1162
    Lsdmeasap's Avatar
    Lsdmeasap is offline GIGABYTE Guru
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    Default Re: Welcome to GIGABYTE Technical Support!

    Ahh ok, well then you can disable if that works for you and you want to use DES.

  3. #1163
    Join Date
    Jan 2011
    Location
    Sweden
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    Default Re: Welcome to GIGABYTE Technical Support!

    Hi there!

    I bought a Gigabyte motherboard GA-x58-USB3 two months ago to build my new computer around. I installed a dualboot with Mac OS-X snow leopard for fun and windows 7 (as my primary OS). It has been working great for the two months I've had it yesterday, however, I was baffled by the loss of the nic that is integrated on the board.
    I have my computer connected to a switch and as I turned it on, I noticed that the leds that normally light up green on the switch was dark.
    I entered the bios and saw that green LAN was disabled but LAN itself was enabled. Strange! It looks like it should. I tried booting in windows 7 and could not get a connection. The leds in the nic are dark.
    Trying reebooting and entering OS-x give the same result. I turned off the computer and pulled the powercoard from it, waited for a few minutes, then plugged it in and started it. Now I got the Nic o work in windows 7 for a minute then it was dead. AARG!

    My computer has been running fine and been rocksteady until now, what can be the problem? Is my motherboard broken? If so will I get it repaired or replaced? I boght it in the middle of november 2010.

    My rig is bulit like this:

    Gigabyte motherboard GA-x58-USB3
    Intel i7 3.06 Ghz processor.
    Asus GTX 480 1,5 Gb
    Integrated sound and nic.
    Corsair 750 W powersupply
    Corsair SSD 160 GB disk
    Samsumg 1 TB disk
    Sony DVD-RW
    8 GB ram

    I read in this forum that people have the same problem with other gigabyte motherboards which does not bode well. I hope you can help me.

    With my best regards

    Stefan Schmidt

  4. #1164
    Lsdmeasap's Avatar
    Lsdmeasap is offline GIGABYTE Guru
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    Default Re: Welcome to GIGABYTE Technical Support!

    Posted a reply for you on this in your thread here
    GA-x58A-UD3R Network adapter disapears

    You may just need to reflash the BIOS if you do not see a MAC address in the BIOS, please use Qflash to update the BIOS and be sure you disable "Keep DMI Data" before the flash, and then be sure you load optimized defaults once you are back in the BIOS again. Then be sure to set your SATA/Disk settings and all other changes you need to make before you try to load your system again after this.

  5. #1165
    Join Date
    Jan 2011
    Location
    perth
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    Exclamation Re: Welcome to GIGABYTE Technical Support!

    hi my computer hard locks when im playing a online game and i cant see whats wrong with it my mate i really computer savvy and he couldnt work it out and ive had my computer for 3 months.

    my system
    i7 930
    gigabyte ud7
    corsair 6gb 2000mhz
    evga nvidia gtx480

  6. #1166
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    Jan 2011
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    USA
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    Default Re: Welcome to GIGABYTE Technical Support!

    I have a Gigabyte MA790X-UD4P motherboard running for about 18 months just fine. When the system was created we used the onboard controller and created a raid 10 array with 4 320Gb drives. Shortly after 2 drives failed and I was getting a critical raid error. I actually ignored this for like a year (doh) and then RMA the 2 drives and played the waiting game with seagate. Once I got the drives returned I installed them and restarted the system and went into the raid setup.

    The problem I am having is though it sees the 2 old drives in the array it still states that they other drives non functional or disconnected. But the 2 new drives are clearly shown in the assignments tab. What do I need to do to get these 2 drives to be added to the original array?

  7. #1167
    Join Date
    Jan 2011
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    Calgary
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    Default Re: Welcome to GIGABYTE Technical Support!

    I couldn't find anything after a couple searches on either topic, so I hope they haven't been asked to death already :) I'm using firmware FB right now and I'll be updating it soon as I realize there is a newer version out with some SATA improvements? Oh and running windows 7 Professional 64-bit. I think the rest is covered in my signature.


    1. USB charging doesn't work properly. The on/off charge and, in general, charing works great for a battery pack I have... but it doesn't work on my iPhone! When I plug in my iPhone, it shows that it is charging (usually) but the % batter never increases. So, usually if it's at 25% when I start charging, it will stay at 25% charged. I've tried the on/off charge port (which I use for my battery pack), the normal rear panel usb 2.0 ports, eSATA/USB port, and 3.0 ports.

    The real weird part is that sometimes after having it plugged into a 'defective' port and then charging with something that works, the batter life % shoots up as if the other port had charged it. i.e. if I plug it into any of the ports for a while and then plug it into a different port, the batter % increases after a couple seconds (by a noticeable amount) and then stops increasing until I plug it into something else.

    The problem though, is that if I don't plug it into something else, and it stays at (say) 25%, then my phone dies as if it was only 25% charged and has to be fully re-charged on something proper. The on/off charge seems to drain power from my iPhone to make things worse... I tired to use it a couple times to just find my phone dead in the morning and my battery pack full (I have tried charging with only the iPhone plugged in).


    2. I read that Intel now supports TRIM in RAID mode on SSDs for their chip sets. Does this mean the Intel SATA2 controllers will support TRIM in RAID mode with the latest firmware update? I'm confused by what the article meant when they said on Intel chip sets.

    3. When using HWmonitor, a lot of my reads are completely messed. I get gigabyte DES voltage is okay with 1.25v but current and powers list the CPU at 218678.38A and 272910.63W??? I'm not in the market to buy anything for 'physical' testing atm (i.e. using voltage read points).

    4. When testing a 3.81 Ghz overclock (see BIOS settings) with OCCT, I'm getting
    Welcome to GIGABYTE Technical Support!-2011-01-11-01h29-volt12-png
    12v graphs that sort of make me worry... is this just an effect of stress testing with power saving features enabled? I only checked that I could start a stress program with each BIOS setting before enabling power saving features.


    Edit: I forgot to ask about the firmware thing... I have no AUTO option for CPU clock skew and IOH skew where some people (with the same hardware) do. I read something about installing the UD7 GOOC competition firmware on the UD5 but can't find it.
    Last edited by draemn; 01-11-2011 at 04:24 PM.
    GA-X58A-UD5 rev 2.0 & i7-930 batch 3015A245
    Kingstong HyperX DDR3 6GB
    SLI GTX 460 1GB gigabyte o/c edition @ 715Mhz core + GTX 240 1GB PhysX
    OCZ Agility 2 60GB SSD + 2x WD Caviar green 500GB 32mb cache RAID 1
    NZXT Phantom - white finish & corsair 1000HX

  8. #1168
    Join Date
    Jan 2011
    Location
    California
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    Default Re: Welcome to GIGABYTE Technical Support!

    Hello.
    I just bought the GA-P55-UD5 and I've switched out all working components from my previous system (Asus P5Q Deluxe) to the new build. My problem is that the installation of Windows 7 (64-BIT) hangs at the "Boot from CD/DVD" screen. The cursor just blinks with no other activity on the screen. How do I get past this and continue with my install? Thank you for your help.

    GA-P55 UD5
    Intel i5 760 Quad Core 2.8GHz
    8GB Mushkin PC3-10666 DDR3-1333 (8GB G.Skill PC3-10666 DDR3-1333 Troubleshoot test kit)
    XFX RADEON 5850 Black Edition
    Corsair 750W PSU
    1 X DVD-RW (IDE)
    1 X CD-RW (IDE)
    1 X DVD-RW (SATA)
    1 X Bluray DVD-RW (SATA)
    1 X Western Digital Raptor 150GB HD
    4 X Western Digital Caviar Black 1TB HD
    Cooler Master HAF932

  9. #1169
    Lsdmeasap's Avatar
    Lsdmeasap is offline GIGABYTE Guru
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    Default Re: Welcome to GIGABYTE Technical Support!

    I'd suggest you try the latest BIOS to see if it fixes your USB Charge issue.

    TRIM is NOT supported for RAID arrays, only for single non-member drives in RAID Mode.

    Your power results look like faulty PSU to me, but you may want to wait on others comments on that because I don't use OCCT but I know the rails shouldn't drop like that under any load and if it is an issue it's with the PSU.

  10. #1170
    Join Date
    Oct 2010
    Location
    Sweden
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    26

    Default Re: Welcome to GIGABYTE Technical Support!

    There are several bioses to the gigabyte x58a-ud3r rev2 , but which one is the best to overclock cpu and mem?

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